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© Copyright 2016
John Wiley & Sons, Inc.
Chapter 1
The Information
Systems Strategy
Triangle
Kaiser Permanente (KP)
Opening Case
• What was KP’s business strategy in 2015?
• On what were bonuses to doctors based under the “fix me” system?
• What would the new idea be called instead of a “fix me” system?
• What is the new basis for end-of-year bonuses?
• What goal alignment has helped KP’s success?
• What IS components are part of this?
• Could only the IS components be changed to achieve their success?
• Could only the strategy be changed to achieve their success?
Particular
Segment Only Focus
Networking The way hardware is System users and Where the nodes,
connected to other managers; company wires, and other
hardware, to the that provides the transport media are
Internet and to other service
outside networks.
© Copyright 2016
John Wiley & Sons, Inc.