GROUP MEMBERS

HIRA SHAHZAD
MISHAL AMAN
MAL EE HA
WAHEE D
AMIR HAMZA
MOIZ OME R
Introduction
Pakistan Telecommunication Company Limited (PTCL) is the largest integrated Information
Communication Technology (ICT) company of Pakistan.
With a humble start from a telephone and telegraph department in 1947, it has evolved to
offer latest digital and telecommunication technologies today.
With the largest fixed line network of the country, PTCL offers products and services like high
speed Broadband internet, Char Ji wireless internet, Smart TV (IPTV) service, over-the-top (OTT)
applications like Smart Link App, Smart TV App and Touch App, and world class digital content
like Netflix, iflix and icflix.
Objective
How employee satisfaction affects organizational performance
Significance
Employee satisfaction is of utmost importance for employees to remain happy and also deliver
their level best.
Satisfied employees are the ones who are extremely loyal towards their organization and stick
to it even in the worst scenario.
Employee satisfaction is essential to ensure higher revenues for the organization.
Satisfied employees tend to adjust more and handle pressure with ease as compared to
frustrated ones
Article no.1
Relationship between job satisfaction
and organisational performance
Objective:
◦ The purpose of this study is to explore the link between job satisfaction and organisational performance
◦ To determine whether there is there an empirically provable relationship between these two variables
and the direction and the intensity of this relationship

Research Methodology:
◦ Sampling
◦ Date collection
◦ Hypothesis
Results and findings
◦ The empirical results of this research provided new insight into the analysis of the relationship between
job satisfaction and organisational performance.
◦ Job satisfaction had very strong impact on organisational performance
◦ Higher the job satisfaction better will be the performance
◦ Job satisfaction improves the efficiency of the work
◦ Job satisfaction leades to more loyalty in work
Article no.2 The Effect of Employee
Satisfaction on Employees Performance
Trhough Organizational Commitment
Objective:
◦ Direct Effect of Job Satisfaction on Employee Performance
◦ Indirect Effect of Job Satisfaction on Employee Performance
◦ Organizational Commitment as Mediation the Effect of Job Satisfaction on Performance
Research Methodology:
◦ Hypothesis
◦ Research Location
◦ Population and sample
◦ Date and sources
◦ Validity and Reliability
◦ PSL analysis
◦ Anova
◦ Operational values
Results and Findings
◦ Job security is the most important factor
◦ Job environment also plays an important role
◦ Motivational factors created in organisation plays an important role in motivating an employee
◦ Results indicate that there is a positive relationship between organizational motivation dimensions and
job satisfaction
Article no.3
Impact of employee’s job satisfaction
on organizational performance.
Objective:
To determine whether there is a positive relationship between the job satisfaction and
organization performance.
To find out whether the employees derive job satisfaction from extrinsic job rewards or from
intrinsic job rewards.
To find out the most satisfying event of an employee in the job and staff turnover
Research Methodology
Sampling
Both probability and non-probability sampling techniques.
Hypothesis Testing
Data Collection
Results and Findings
There is a significant impact of job satisfaction on organizational performance in development
organizations.
Employees who are in higher levels tend to derive more satisfaction from intrinsic rewards
while, employees who are in lower levels tend to derive more satisfaction with extrinsic
rewards.
Higher level employees are more satisfied than the lower level employees in development
organization
Article no.4
The impact of employee job satisfaction toward
organizational performance: A study of private
sector employees in Kuching, East Malaysia.
Objective
To examine the relationship between employee remuneration and organizational performance.
To examine the relationship between quality of work life and organizational performance.
To examine the relationship between employee promotion and organizational performance.
Research Methodology
Questionnaire
SPSS
Correlation Test
Reliability Test
Hypothesis Testing
Pearson Correlation Test
Regression Model
ANOVA
Results and Findings
High experienced employees are satisfying in the private limited company in the Kuching
compare to less experience employees.
Gender is not significantly an effect on the job satisfaction
Satisfy employee has less absenteeism in work, less turnover from the company.
Founded that there are two factor that mostly satisfy as an employee in organization which are
remuneration and promotion.
Article no. 5
Impact of Employee Satisfaction on Success of Organization:
Relation between Customer Experience and Employee Satisfaction
Afshan Naseem , Sadia Ejaz Sheikh and Prof. Khusro P. Malik

Objective:
The purpose of this study is to observe the relationship between employee satisfaction and
customer satisfaction and to examine the impact of both on organizational success.
This study scrutinizes the effects of different factors of organization which affects the employee
satisfaction.
Factors affecting Employee
Satisfaction

Firm Profitability
Employee Loyalty
Employee-Organization Relationship
Employee Empowerment
Job Satisfaction, Job Rotation
Distinction of Individual Employment Characteristics
METHODOLOGY
Measurement:
Investigate factors of employee satisfaction that affect organizational performance.
Two self-administrated questionnaires
 Customers
 Employees
Likert-type scale
Data Collection:
Data was collected from 12 well known hotels in 4 big cities of Pakistan.
150 questionnaires from Customers
25 questionnaires from Employees
132 customer questionnaires and 20 employee questionnaires were selected.
Data Analysis:
SPSS tool
Contingency tables were prepared to analysis variations between male and female customers.
Chi square test of independence was used to check the visiting customers with respect to
gender vary in education or not.
Also, the preference among male and female customers was analyzed for the duration of stay
in hotel.
Conclusion:
The findings of this research suggested that impact of employee satisfaction on the success of
organization is undeniable.
Sustaining the satisfaction level of customers is a continuous process whose basics are linked
with the employees whose performance reflects through customer satisfaction and organization
progress.
Article no.6
The Impact of Job Satisfaction on Job Performance :
An Empirical Analysis
M. D. PUSHPAKUMARI

Objective:
Problem addressed in this study is to examine the impact of job satisfaction on performance.
It considered which rewards (intrinsic and extrinsic) determine job satisfaction of an employee.
It also considered influence of age, sex and experience of employees on level of job satisfaction
Research Methodology
Sample:
237 Respondents were selected from 20 Organizations.
Banking, Ceramics, Milk powder, Insurance and News Paper Industries.
Three employee categories were considered as Professionals, Managers and Non Managers.
Data Collection:
Field Survey
Two questionnaires
Job Satisfaction measuring questionnaire.
Employee performance in terms of effort extended to the job.
Data Analysis:
Coefficient of correlation.
Level of job satisfaction as the X-variable (Independent Variable)
Level of performance as the Y-variable (dependent variable)
Conclusion:
There is a significant impact of job satisfaction on performance of employees in private sector
organizations.
Employees who are in higher levels tend to derive more satisfaction from intrinsic rewards
while, employees who are in lower levels tend to derive more satisfaction with extrinsic
rewards.
Higher level employees are more satisfied than the lower level employees in private sector
organizations.
Employees who are in highly competitive industries are more satisfied with their jobs than
employees who are in less competitive industries.
Conclusion
If your employees are not satisfied, your company will fail to be successful.
Employees who are in higher levels tend to derive more satisfaction from intrinsic rewards
while, employees who are in lower levels tend to derive more satisfaction with extrinsic
rewards.
Gender has not significant impact on job satisfaction.
Satisfied workers tend to less absenteeism to the work than low satisfied workers. High
satisfaction leads to less turnover of employees in private sector organizations.
Financial benefits play an important role to satisfy, retain and attract employees in private
sector organizations.
Satisfied employees have high commitment to the job than dissatisfied employees