Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
COSMAS AGOCHI
Presales Discussion
Design Scenarios
Demo Tools
Security Networking
• Avaya SBCE • Avaya ERS 3500 Series
• Avaya Identity Engine • Avaya ERS 4800 Series
• Avaya 9100 WLAN
Services
© 2011 Avaya Inc. All rights reserved. 4
Roadmap Priorities
Straight Ahead, With Speed
T h e p l a t f o r m
Scalable
T h e W o r k f o r c e M o b i l i t y
Flexible
T h e C u s t o m e r ’ s I n v e s t m e n t s
Future
© 2011 Avaya Inc. All rights reserved. 5
The Evolution of Avaya IP Office
Track Record of Continuous Innovation 27th May
site
500
Up to
Voice Messaging ports
Analog
250 per Linux Server
Gateway for ts
& Digital se
Web Collaboration
Dep
Sim oymen
Avaya Communicator
Simplified
l
plifi
Improved Resiliency
t
Highlighted
Highlighted NEW
NEW Features
Features &
& Benefits
Benefits
Contact
Virtualization Center
Video
Scalability
Management
Dev Connect
Security
Services Avaya IP Office
Endpoints Network
Management
Connectivity
Desktop
Integration
Cloud BYOD
Ready
Security Networking
Web
AVAYA AURA
Collaboration
Ready
Ecryption MS Lync
Support Integration
Hybrid
Call Server +
Gateway
IP
Phones
Video
UC Conference
Clients
© 2011 Avaya Inc. All rights reserved. 15
IPO Server Edition
for MidSize
Server Edition Solution Schematic
Video
Conference
Mobility
Clients
NIGERIA DUBAI
Voice + Video +
Contact Center
Trunk
Gateway
IP
Phones
UC
Clients
Contact
Center Agents
© 2011 Avaya Inc. All rights reserved. 17
There is an IP Office to meet your customer’s needs
For
Forrobust
robustlarger
largerscale
scaleteam,
team,mobile,
mobile,and
and
IP
IPOffice
Office
customer
customerengagement
engagementwithwithhigher
higherresiliency
resiliency
Select
Select on
onaasoftware-based
software-basedsolution
solution
Sophistication
and Sophistication
Server
Server For
Forrobust
robustteam,
team,mobile,
mobile,and
andcustomer
customer
Edition
Edition engagement
engagementon onaasoftware-based
software-basedsolution
solution
Preferred
Preferred For
Forrobust
robustteam,
team,mobile,
mobile,and
andcustomer
Resiliency, and
customer
Edition
Edition engagement
engagementon onaasimple-to-deploy
simple-to-deployappliance
appliance
Scale, Resiliency,
Essential
Essential For
Foressential
essentialteam
teamand
andmobile
mobileengagement
engagementon
on
Edition
Edition aasimple-to-deploy
simple-to-deployappliance
appliance
Scale,
Basic
Basic For
Forsimple
simpleindividual
individualengagement
engagementon
onaasimple-
simple-
Edition
Edition to-deploy
to-deployappliance
appliance
© 2011 Avaya Inc. All rights reserved. 18
Solution Architecture
Mid Market Solution Components
Avaya Server, All IP Avaya Server, Hybrid
Deployment
l Sets
Options alog & Digita
IP500v2 for An
Rich UC
Options
Infrastructure
& Endpoint
Options Centralized
Multi Media Endpoints Multi-site Options Data
Management
Maintenance &
Service Avaya IP Office Support Services (IPOSS) GLOBAL
SERVICES
Options
© 2011 Avaya Inc. All rights reserved. 20
MidMarket Server Edition Select Centralized
Solution Schematic Management & Licensing
- SE Select As Backup to
2500 - Users - Voicemail Channel Primary
250 - SIP Trunks - Users / SIPT - Server Edition 2500 – Users
1250 - 1XP Users - User Productivity - Voicemail 250 - SIP Trunks
256 - DSPs - SoftConsole Channel 256 – DSPs
250 - VM Channels - CTI Pro - CTI Pro 250 – VM Channels
512 - MMC - TTS - TTS 512 – MMC
50 - SoftConsole
IP
Voice Networking between Server Edition sites over IP links (using Linked numbering plan)
Call Paging
Desk-to-desk dialing
Call Pick-up
Absent Text Message
Call Back when Free
Anti-Tromboning
Camp-on
Busy Lamp Field
Conference
Call Hold
Centralized Voice Mail (using VoiceMail Pro)
Call Transfer
Dynamic Internal Users Directory
Call Forward
Distributed Groups across network
Hot desking across network
Secondary
Expansion
Expansion
Secondary
APP “N”
Primary
APP “N”
Primary
APP “N”
Primary
LAN/WAN
PSTN
… up to 30 and 2000 users
SIP ITSP Scenario 4 Scenario 5 (tbd)
SIP ITSP
Expansion
i. Call management
On-X Portal
Secondary
Expansion
Expansion
Primary 1
APP “N”
ii. SIP trunking
iii. PSTN LAN/WAN …
System SD
IPO MU-LAW PCS0X
700XXXXXX
FK 1234567890
SIP phone
SIP
Provider DECT R4
B2BUA UA
IP phone
Control
SIP H323
Call
B2BUA
Provider DCP
Digital phone
Capacity:
HPDL360 / DELL R620: 250
Expansion / IPO500v2: 125
© 2011 Avaya Inc. All rights reserved. 33
Resiliency
IP Office Select
Simple Yet
Scalable and Resilient Powerful
Up to 2,500 users
Up to 150 sites Web Collaboration
2,500 user single-server capacity
Up to 2,500 UC users Work from Anywhere
512 ports of secure meet me audio conferencing
Active Directory
VMware High Availability Integration
Failover to expansion servers and IP 500 V2
Remote Worker phone resiliency Call Recording
DECT R4 Resiliency
Dual CPU
Dual PSU
RAID HDD
Software Based
IP Phones (H323)
Voicemail
Hunt Group
SIP
Avaya IP Office Server
Edition Primary Server
Avaya
96x1
Also available:
Receptionist
I P O ffi c e U s e r S o l u ti o n s
All user solutions, except for Receptionist, require Preferred Edition software of higher. Customer service agent and supervisor require Contact Center.
© 2011 Avaya Inc. All rights reserved. 45
Avaya IP Office Endpoints
The most choices
Premier, Flagship Hybrid Value-Based Telephony
IM, Presence
Meet Me Conferencing
Web Collaboration
Call Recording
Geo Presence
Web-based access
simplifies administration
Deploy mobility with a
single click
Context-sensitive help
reduces time searching
Fast, easy upgrades
Highly-Resilient Architecture
© 2011 Avaya Inc. All rights reserved. 53
IP Office Contact Center
Integrated Multichannel Contact Center – up to 250 Agents
Up to 250 Agents Inbound &
Outbound
Voice, Email & Web-Chat
Unlimited Skillsets
IVR
Reporting
Call Recording
Customizable Desktop
Supported on Preferred Edition, Server Edition, and IP Office Select
© 2011 Avaya Inc. All rights reserved. 54
IP Office Support Services
Maximum uptime and software upgrades
IP OFFICE
RECEPTIONIST
• Works switchboard
• Can manage multiple sites from anywhere
IP OFFICE
OFFICE WORKER
IP OFFICE
POWER USER
• Laptop & Cell Phone
• Need to work from anywhere
5%
Network
Packet
Loss
IP OFFICE
V2 or Server Edition
XT Collaboration
Public H323 Server
Scopia Desktop
(via Firewall/NAT)
Avaya
Wireless
Video Phones
Softphones
Scopia
XT Desktop Server
Scopia Mobile Mobile/Desktop
(via Firewall/NAT) FWT
Avaya Digital Phone
XT for IP Office
DMZ & IP Phones
Public Network
© 2011 Avaya Inc. All rights reserved. Private Network 65
Video Conferencing
Option-1: Using XT Collaboration Server for IPO
Works Exclusively with IP Office R8.1+
IP OFFICE
Public H323 XT5000
Scopia Desktop
(via Firewall/NAT)
Avaya
Wireless
Video Phones
Softphones
Scopia
Desktop Server
Scopia Mobile Mobile/Desktop
(via Firewall/NAT) FWT
Avaya Digital Phone
Scopia
DMZ XT5000/XT4200
& IP Phones
Public Network
© 2011 Avaya Inc. All rights reserved. Private Network 67
Video Conferencing
Option-2: Using SCOPIA XT5000 SMB 4/9 Package
Components Required
SMB
Solution
Scopia XT Desktop 4/9 Way MCU
Scopia XT5000
Including FW Traversal
Scopia XT5000 SMB Licence
Additional
Endpoints
Scopia Scopia
XT4200 XT5000
(Optional) (Optional)
Scopia
PathFinder Server
H.460 H.323
H.323 FWT IP OFFICE
Endpoint
Scopia Management
H.323 GK + SIP B2B
SIP Trunk
H.323
Endpoint
Elite MCU
Scopia Desktop
(via Firewall/NAT) Avaya
Wireless
Phones
Scopia
Desktop Server
Mobile/Desktop
FWT
Scopia
Scopia Mobile XT5000/4200 Video Avaya Digital Phone
(via Firewall/NAT)
DMZ Softphones & IP Phones
Public Network
© 2011 Avaya Inc. All rights reserved. Private Network 69
Video Conferencing
Option-3: Using SCOPIA Elite MCU for Midsize Networks
Components Required
Elite
Bundle
Scopia Increased
Elite MCU iVIEW
5000 / 6000 Desktop/Mobile Capacity
Agent
Groups
Voice
Agent
IVR
Outbound
Dialer
Supported in US, Canada, UK, Australia, New Zealand, India (English only)
© 2011 Avaya Inc. All rights reserved. 78
IPOCC on IPO500v2
Layout & Components Summary
1 x HD contact recorder
1 x HD VMPRO
IP Office 500v2 R9.1 Application server
(VMPRO) Single site
5 to 30 agents
5 to 250 agents
Up to 150 locations
Partner provided
server
Branches or virtualized
Runs IPOCC
IPOCC
Core/Routing/Realtime/Statistic
etc
TAPI
IPO
MS-Tapi Taskserver
Public
PRI
Network IPOCC
trunk
Number Chap
ranges
SIP Ext 6099
Voice
SIP Ext 6099
Port 5060 Port 5070 Extension
2000-2099 Adapter
IP
Topics 20xx
(VEA)
135.124.139.127
Agent 01 Queue 700xx
Desktop Interface IPO User 1001, IPOCC IVR 800x
Agent1
IP 135.124.139.70 IVR
IPO
IPOCC
PLDS License Description
VALUE_CIE_PX_IPO(1) Single PBX connection - IP Office
VALUE_CIE_IVR_CON (1) One CHAP port
VALUE_CIE_IVR_PORT (Channels 90) 90 Channels (Max for 32 bit CHAP)
VALUE_CIE_CC_CLIP (10 for 10000 addresses) Assume this is enough - what if more are needed?
Enables supervisor application in UI for pre-configured monitors and
VALUE_CIE_CC_TEAMLEADER(1)
reports.
VALUE_CIE_CC_SERVUSER(2) 2 concurrent service users. They are needed for configuration.
VALUE_PHX_BASE 30 LIC (new) - allows up to 30 agents to be active/logged in
FEAT_CIE_CC_UMR 1 for whole system, checked by C3000 server
© 2011 Avaya Inc. All rights reserved. 85
306640- IP Office Contact Center Base 100 (up to 100 agents)
IP OFFICE SERVER EDITION
Server Edition License - NOT part of the bundle
IPOCC
PLDS License Description
VALUE_CIE_PX_IPO(1) Single PBX connection - IP Office
VALUE_CIE_IVR_CON (1) One CHAP port
VALUE_CIE_IVR_PORT (Channels 90) 90 Channels (Max for 32 bit CHAP)
VALUE_CIE_CC_CLIP (10 for 10000 addresses) Assume this is enough - what if more are needed?
Enables supervisor application in UI for pre-configured monitors and
VALUE_CIE_CC_TEAMLEADER(1)
reports.
VALUE_CIE_CC_SERVUSER(2) 2 concurrent service users. They are needed for configuration.
VALUE_PHX_BASE 100 LIC (new) - allows up to 100 agents to be active/logged in
FEAT_CIE_CC_UMR 1 for whole system, checked by C3000 server
© 2011 Avaya Inc. All rights reserved. 86
306495 - IPOCC - 1x Voice Agent License
Skills Based Routing, Call Recording, Outbound Campaign
IP OFFICE
Preferred Edition Additional VoiceMail Ports Needed for 100% call recording
IPOCC
none none
IPOCC
VALUE_CIE_CC_TEXTMODULES one license per agent for usage of text blocks in email
none none
IPOCC
none none
IPOCC
© 2011 Avaya Inc. All rights reserved. * Promotional pricing is currently available. 92
IPOSS Pricing – effective 5 August 2013
1 Year shown (USD list), also available in 3 and 5 year terms, all total pre-pay
Wholesale List Price Co-Delivery List Price
HP HP HP HP
DL360G7 DL120G7 DL360G7 DL120G7
Offer Options IP 500 V2 Linux Linux IP 500 V2 Linux Linux
Remote Technical Support & S/W Upgrades
Base
8x5 Rem Tech Support & S/W Upgrades $475 $475 $475 $194 $194 $194
24x7 Rem Tech Support & S/W Upgrades $535 $535 $535 $248 $248 $248
With NBD Advance Parts Replacement (APR)
8x5 Rem Tech Support, NBD APR & S/W Upgrades $535 $1,375 $975 $256 $550 $351
Base Offer with Parts Options
24x7 Rem Tech Support, NBD APR & S/W Upgrades $595 $1,435 $1,035 $310 $604 $405
With 4-Hour Advance Parts Replacement
Per Server
8x5 Rem Tech Support, 4-Hour APR & S/W Upgrades $550 $1,555 $1,075 $318 $907 $509
24x7 Rem Tech Support, 4-Hour APR & S/W Upgrades $610 $1,615 $1,135 $372 $961 $563
With Onsite NBD Advance Parts Replacement
8x5 Rem Tech Support, Onsite NBD APR & S/W
$655 $2,875 $1,725 N/A N/A N/A
Upgrades
24x7 Rem Tech Support, Onsite NBD APR & S/W
$715 $2,935 $1,785 N/A N/A N/A
Upgrades
With Onsite 4-Hour Advance Parts Replacement
8x5 Rem Tech Support, Onsite 4-Hour APR & S/W
$690 $3,340 $1,840 N/A N/A N/A
Upgrades
24x7 Rem Tech Support, Onsite 4-Hour APR & S/W
$750 $3,400 $1,900 N/A N/A N/A
Upgrades
http://support.avaya.com/downloads
Wi Fi
Ext 102
Laptop Running Alice Ext 101
IP Office Anywhere
One-X Portal (Sales VP, Gillians)
Bob Outlook plugin
(Sales, Gillians)
© 2011 Avaya Inc. All rights reserved. 103
IP Office Useful Links
IP Office Knowledge Base:
http://marketingtools.avaya.com/knowledgebase/
IP Office R9.1 Sales Tool Kit:
https://sales.avaya.com/en/pss/ip-office-release-9.1-sales-toolkit
IP Office eBook:
http://www.avaya.com/uk/resource/assets/brochures/Avaya%20IP%20Offic
e%20eBook_Final%20(71612).pdf
IP Office Support Services (IPOSS):
https://avaya.my.salesforce.com/apex/sp_ViewDetailPage?c=a3d30000000
L5uhAAC&Id=a3j30000000L3jVAAS
IP Office Promotions:
https://sales.avaya.com/en/general/emea_sme_promotions
Productive
Productive
Workforce
Workforce
Handsets, smart phones, desktop, tablets Home, work, on the road
Scalable
Scalable IP Digital Analog SIP
Solution
Solution 5 - 2500 users in Adaptable office from
Mid Market, Branch
one or more offices key system to UC
Future
Future
Proof/
Proof/
Economical
Economical Investment Protection Flexible Architecture Savings, Low TCO