SAP Value Assurance 17Q3 Serv Descr

SAP Value Assurance for SAP S/4HANA
Service and Service Component Descriptions

1-Slider Collection 17Q3
August 2017
PUBLIC
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SAP Value Assurance for SAP S/4HANA – 17Q3 Services and Service Components
Safeguarding the Digital Transformation  Back to Standard Build Design
 Focus Technical Quality Manager  Enablement Charter  Enablement Analysis 
 Engineering Architect  Analytics Strategy  Activate Solution 
 Agile Methodology and Tool Coach  Technical Architecture and Infrastructure  Mandatory Preparation for System Conversion 
 Go-Live Check  Readiness Check  Fit Gap Analysis and Delta Design
 SAP CQC for Implementation  Migration Planning Workshop  Central Finance Design
 OS/DB Migration Check  Custom Code Management Architecture  Result Workshop for Prototyping 
 SAP CQC for OS/DB Migration Check  Transition Planning for New Implementation  Test Planning
 Going Live Functional Upgrade Check  Data Migration Architecture  Data Volume Planning
 SAP CQC for Upgrade  Scoping Workshop for Prototyping   Data Volume Design
 Business Process Technical Validation Transition to Operations  Security Design
 Integration Validation  Operations Impact Evaluation Custom Code Management
 Business Downtime Optimization  Operations Implementation  Custom Code Retirement
 SAP Going Live Support  Operations Readiness  Custom Code Quality Improvement
 Technical Performance Optimization
Prototyping  Custom Code Management Tools Enablement
 SAP CQC Technical Performance Optimization
Combination of components marked with  (mandatory) or  Custom Code Impact Analysis 
 Technical Feasibility Check
 (optional / depending on project scope).  Custom Code Remediation Support
 Technical Integration Check
 Gap Validation Platform Design Analytics Design
 Technical Platform Definition  Analytics Design Workshop
 Design Review
 Application Architecture Evaluation  Advanced Sizing
 Platform Execution Enablement
Planning the Digital Transformation
 Innovation Strategy and Roadmap Data Migration Design
Prototyping components
44. Data Migration Assessment  mandatory
 Value and Implementation Strategy
 optional / depending on project scope
© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 2

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Safeguarding the Digital Transformation
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SAP Value Assurance for SAP S/4HANA – service description
Safeguarding the Digital Transformation
This service provides functional and technical validation of core business processes with respect to business and IT requirements, identification and
addressing of risks and issues. A comprehensive status report of technical go-live readiness for core business processes (integration validation
matrix) can be part of the service.
Business Needs Related Services

 During the implementation project you need to safeguard functional and technical risks and issues of your project
 You need to make sure that your core business processes designed close to SAP Best Practises and functional gaps
being validated from SAP
 You need to validate your solution to run with optimal performance, scale for high volumes, complies to the standards of
data consistency and exception management
 During the production cutover you would like to have dedicated support from SAP experts to get an early identification and
quick resolution of critical issues
Delivery Approach and Scope

 Functional gaps being validated and the design of the SAP solution is being evaluated
 Within the project non-functional requirements like performance, data consistency, exception management and scalability
need to be secured and validated. Several tailored service components within Safeguarding supports you to perform
these tasks.
 Delivery approach: Mainly remote
Value and Benefits

 Functional design and gap evaluation
 Technical configuration check
 Technical analysis and optimization of core business processes with critical interfaces in regards to performance, data
consistency, exception management and scalability
 Technical monitoring and optimization during production cut-over and hypercare
 Root cause analysis of issues and resolution according to an action plan
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SAP Value Assurance for SAP S/4HANA – service component description
Focus Technical Quality Manager
The technical quality manager (TQM) is your contact partner to discuss all topics related to your SAP Value Assurance service package for SAP
delivery. He or she makes sure that you receive the services and support activities at the right point in time with the right skills from SAP. The TQM
prepares and follows-up all services delivered by SAP. The TQM also helps ensure that quality gates are passed and will be your guide through the
implementation activities. Via the TQM you get access to the SAP Mission Control Center (MCC).

 Smooth project execution
 Alignment between actions done by you, your partners and by SAP

TQM tasks and deliverables
 Service planning for the entire SAP Value Assurance service package
 Service preparation: Scope clarification for all parties of the service, service scheduling, preparation of input
from previous services
 Service follow-up: Issue management, definition of follow-up actions, interfacing to following services,
progress monitoring
 Quality gate management: Support for definition of quality gates. Input from all SAP services to the quality
gate process of your project. Review of quality gates results with your or your partner’s project lead
 Sub-project lead for technical implementation parts done by SAP as part of your projects
Value and Benefits

 Single point of contact
 Flexible delivery
 Reduced risk

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Engineering Architect
The engineering architect will be provided for SAP MaxAttention customers only. He or she supports you in integrating your SAP project into your
overall SAP MaxAttention engagement and supports you driving your digital transformation. He or she and is your escalation contact for all topics and
your connection to all management levels at SAP.

 Optimal organization of your SAP MaxAttention engagement

Support in definition of:
 The areas that should be taken into account for the overall engagement including but not limited to the delivery
of the SAP Value Assurance service package for your transition
 Adoption of innovation
 Optimization of business process execution
 Optimization of IT operations
 Improving IT service delivery for your SAP solution and also any other SAP software you already operate or
consider to use in the future
In case of issues he or she is your key contact for escalation
Value and Benefits

 Optimal usage of your SAP MaxAttention engagement
 He or she and is your escalation contact for all topics and your connection to all management levels at SAP.

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Agile Methodology and Tool Coach
The agile methodology and tool coach consists of a single point of contact, who is responsible for all activities around the implementation and
operation of focused build.The focused build coach is your contact to discuss all topics related to implementation methodology. He or she makes sure
all issues are resolved and that you receive the included configuration services and trainings at the right point in time with the right skills from SAP.

 SAP implementation based on SAP’s best practice, a fully integrated requirement to deploy process provided
with Focused Build on SAP Solution Manager
 A central point of contact for all topics around implementation methodology

Agile Methodology and Tool Coach – tasks and deliverables
 Coordinates all configuration activities around SAP Solution Manager, Focused Build and connected systems
 Plans and executes all training activities
 Quality checks to safeguard the usage of Focused Build on SAP Solution Manager
 Single point of contact for all queries and issues for Focused Build and SAP Solution Manager
Value and Benefits

 Single point of contact around the SAP Solution Manager
 Flexible delivery
 Reduced risk

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Go-Live Check
The SAP GoingLive Check guides you to a smooth start-of-production and technically robust operations of your SAP solution. During this service, the
solution is checked for potential risks and recommendations are given, helping ensure optimal performance and system availability for the core
business processes. The GoingLive Check is applicable for new installations.

 Verification of the technical capabilities of the production environment (server and gateway)
 Check of system configuration (database, system components)
 Check of version and release compatibility of all involved SAP components and plug-ins
 Verification of the overall system performance and stability
DELIVERY APPROACH AND SCOPE

 In the deploy phase when the production system is being installed and prepared for the data migration (optional)
and go-live, the system parameters need to be verified
 Usually the SAP GoingLive Check analysis is performed 4-6 weeks prior to go-live and the SAP GoingLive
Check verification session 4-6 weeks after go-live
 Delivery approach: Remote
Value and Benefits

 Minimized risks during go-live phase
 Increased technical stability and maintainability
 Optimized performance and throughput of core business processes

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SAP CQC for Implementation
The SAP CQC for Implementation guides you to a smooth start-of-production and technically robust operations of your SAP solution.During this
service, the solution is checked for potential risks and recommendations are given, helping ensure optimal performance and system availability for the
core business processes. The SAP CQC for Implementation is applicable for new installations for Enterprise Support customers.


 Usually the SAP CQC for Implementation analysis is performed 4-6 weeks prior to go-live and the SAP CQC for
Implementation verification session 4-6 weeks after go-live
Value and Benefits


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OS/DB Migration Check
The SAP OS/DB Migration Check guides you to a smooth start-of-production and technically robust operations of your SAP solution. During this
service, the solution is checked for potential risks and recommendations are given, helping ensure optimal performance and system availability for the
core business processes. The SAP OS/DB Migration Check is applicable for system conversion scenarios.


 Usually the SAP OS/DB Migration Check is performed 4-6 weeks prior to go-live and the SAP OS/DB Migration
Check Verification session 4-6 weeks after go-live
Value and Benefits


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SAP CQC for OS/DB Migration Check
The SAP CQC OS/DB Migration Check guides you to a smooth start-of-production and technically robust operations of your SAP solution. During this
service, the solution is checked for potential risks and recommendations are provided. The SAP CQC OS/DB Migration Check is applicable for system
conversion scenarios. The SAP CQC OS/DB Migration Check is applicable for new installations for Enterprise Support customers.


 Usually the SAP CQC OS/DB Migration Check is performed 4-6 weeks prior to go-live and the SAP CQC
OS/DB Migration Check Verification session 4-6 weeks after go-live
Value and Benefits


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Going Live Functional Upgrade Check
The SAP GoingLive Functional Upgrade Check guides you to a smooth start-of-production and technically robust operations of your SAP solution.
During this service, the solution is checked for potential risks and recommendations are given, ensuring optimal performance and system availability
for the core business processes. The SAP GoingLive Functional Upgrade Check is applicable for upgrading.


 Usually the SAP GoingLiveFunctional Upgrade Check analysis is performed 4-6 weeks prior to go-live and the
SAP GoingLive Functional Upgrade Check verification session 4-6 weeks after go-live
Value and Benefits


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SAP CQC for Upgrade
The SAP CQC for Upgrade guides you to a smooth start-of-production and technically robust operations of your SAP solution. During this service, the
solution is checked for potential risks and recommendations are given, ensuring optimal performance and system availability for the core business
processes. The SAP CQC for upgrade is applicable for upgrading for Enterprise Support customers.


 Usually the SAP CQC for Upgrade analysis is performed 4-6 weeks prior to go-live and the SAP CQC for
Upgrade verification session 4-6 weeks after go-live
Value and Benefits


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Business Process Technical Validation
This service helps ensure technical readiness of the core business process for go-live. It addresses areas like data consistency, exception
management, performance and scalability, system integration, batch, and volume processing. In the focus is the technical validation of the core
business processes and preparation for the subsequent efficient operation of the software solution.

 Prior to go-live you need to safeguard the technical risks and issues of your project
 You need to verify that your core business processes are running with optimal performance and are able to
scale
 You need to make sure your software solution complies to the standards of data consistency and exception
management

 In the realize and deploy phases, when user acceptance and integration tests are executed, non-functional
requirements like performance, data consistency, exception management, and scalability need to be validated.
The service supports you to perform these tasks
Value and Benefits

 Technical analysis and optimization of core business processes with critical interfaces with regards to
performance, data consistency, exception management, and scalability

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Integration Validation
The integration validation service component ensures technical readiness of the entire solution for go‐live. It includes analysis of critical business
processes and interfaces validating scalability, performance, data consistency and exception management. A comprehensive status (at least on
monthly basis) of technical go-live readiness for core business processes (integration validation matrix) is part of the service component.

 You need to verify that your core business processes and interfaces are running with optimal performance and
are able to scale
management

 In the realize and deploy phases, when user acceptance and integration tests are executed, non-functional
requirements like performance, data consistency, exception management, and scalability need to be validated.
The service supports you to perform these tasks
Value and Benefits

 Technical analysis and optimization of core business processes with critical interfaces with regards to
performance, data consistency, exception management, and scalability
 Root cause analysis (if necessary during several analysis and validation cycles) of issues and resolution
according to an action plan

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Business Downtime Optimization
The Business Downtime Optimization help you to minimize business downtimes. By analyzing each business step and its dependencies within the affected system
landscape, this service supports efficient downtime planning and a reduction of the business impact during cutover. It helps in the selection of the most appropriate
tools and methods to optimize the cutover plan and to reduce the impact on the availability of production critical processes.

 If you expect that the actual downtime will exceed the affordable downtime, the service can support to optimize
it.

 During the delivery of the SAP Business Downtime Optimization, SAP analyzes the time consumers that cause
an unnecessarily long downtime. From this analysis, SAP determines how these time consumers can be
reduced within the technical update and provides recommendations to optimize it.
 Delivery approach is onsite and remote
Value and Benefits

The business downtime optimization service provides:
 Each step which is scheduled to be executed during the business downtime will be analyzed and optimized to
reduce the overall downtime as much as possible.
 The design of the technical procedure of the maintenance event will be analyzed and simplified if possible.
 The service team will review and if possible optimize the tools, methods and technologies that you have chosen.

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SAP Going Live Support
This service provides support during production cutover and hypercare to stabilize and optimize your solution. This considers support for issue
resolution, system monitoring and optimization.

 Subject matter experts supporting your run phase during production cutover and hypercare considering urgent
issue resolution and system monitoring / optimization

 Supporting issue resolution for third level incidents
 System monitoring during go-live and hypercare supporting optimizations
 Delivery approach is remote
Value and Benefits

 Effective and experienced support during production cutover and hypercare

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Technical Performance Optimization
The technical performance optimization service improves your SAP solution by helping you to configure your system in an optimal way. The
identification and elimination of costly performance bottlenecks optimizes the response times and throughput of your SAP solution.
Business/Operation Needs Related Services

 You need to identify and address existing technical issues that are already disturbing your system operation or
database response times in the system are unreasonably high

 Check major misconfiguration and hardware bottlenecks, parameter settings, configuration of logs, typical wait
situations, expensive SQL statements and load profile
Value and Benefits

Processing of increased business volumes with existing hardware and without further investment
 Increased productivity and stability
 Higher acceptance by end users
 Optimized use of your hardware resources to make the most out of your investment
 Reduced risk of costly system downtime
 Knowledge transfer from SAP to your technical experts
 Detect critical situations early and trigger proactive error handling and problem solving
 Avoid unplanned downtime

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SAP CQC Technical Performance Optimization
The SAP CQC Technical Performance Optimization service improves your SAP solution by helping you to configure your system in an optimal way. The
identification and elimination of costly performance bottlenecks optimizes the response times and throughput of your SAP solution.
Business/Operation Needs Related Services

 You need to identify and address existing technical issues that are already disturbing your system operation or
database response times in the system are unreasonably high

 Check major misconfiguration and hardware bottlenecks, parameter settings, configuration of logs, typical wait
situations, expensive SQL statements and load profile
Value and Benefits

Processing of increased business volumes with existing hardware and without further investment
 Increased productivity and stability
 Higher acceptance by end users
 Optimized use of your hardware resources to make the most out of your investment
 Reduced risk of costly system downtime
 Knowledge transfer from SAP to your technical experts
 Detect critical situations early and trigger proactive error handling and problem solving
 Avoid unplanned downtime

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Technical Feasibility Check
The technical feasibility check supports your project team at the early stage of your SAP solution implementation, after the business blueprint and the
technical design are complete. It focuses on the technical feasibility of the planned SAP solution in terms of infrastructure, sizing, integration
requirements, and so on for identified core business processes. SAP checks that the proposed design is technically realistic, robust, maintainable, and
supportable.

 You need to identify risks and determine the necessary actions and services that are best suited to ensure a
successful go-live and subsequent operation of your SAP solution.
 You need to mitigate the technical risks for the mission-critical business processes, which might entail, for
example, critical interfaces, modifications, and high volume of business transactions.
 You want to ensure your system is designed to take full advantage of the business software’s inherent
capabilities.

 Capturing solution, business processes, interface and system landscape incl. planned operation processes and
business KPI’s
 Delivery approach: Onsite / Remote
Value and Benefits

 Analysis of core business processes with critical interfaces with regards to performance, data consistency,
exception management, and scalability
 Analysis of solution, interface and system landscape incl. planned operation processes to identity potential risks
and showstoppers for the planned golive

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Technical Integration Check
Technical Integration Check is focusing on your end-to-end core business processes across the solution landscape, this service is a proactive step to
take action against identified technical issues and areas of concern. Technical Integration Check contributes to the reduction of implementation costs
by providing valuable inputs to your implementation teams.

 You need to verify that your core business processes are running with optimal performance and are able to
scale
management

 Capturing solution, business processes, interface and system landscape incl. planned operation processes and
business KPI’s
 Analysis of system and application operation concepts
 Delivery approach: Onsite / Remote
Value and Benefits

 Analysis and optimization of core business processes with critical interfaces with regards to performance, data
consistency, exception management, and scalability
 Analysis of solution, interface and system landscape incl. planned operation processes to identity and resolve
potential issues prior to the golive

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Gap Validation
The goal of the service component is to answer the question of how a perceived functional gap reported by the customer can be realized in SAP
standard or as close as possible to SAP standard in alignment with the SAP product roadmap.

 Determine a solution and design which best fits the requirements, future proof and close to SAP standard

 The onsite team understands the high level business process and helps to fill in the template to document the
perceived gaps together with the customer and documented within the SAP customer message system
CSS/BCP incident
 The business process will be explained to SAP remote experts for further analysis
▫ Solution can be SAP standard (up-to-date documentation, latest functionality, best practices, etc.), custom
code, SAP Custom Development or future change in SAP standard.
 The proposed solution will be documented in the SAP customer message system CSS/BCP incident and
reviewed by the customer
Value and Benefits

 Future proof design aligned with SAP best practices and roadmap
 Reduced implementation and maintenance costs by avoiding modifications

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Design Review
The purpose of the design review service component is to provide a proactive quality assurance review of the design of the SAP solution which is
being implemented. It delivers an impartial analysis of all aspects of the solution design – across all relevant design perspectives – and leads to an
early detection of potential solution risks and offers actionable risk mitigation recommendations.

• Solution design risks are identified and mitigated as early as possible
• Implemented solution enables a quantitative and qualitative improvement of the business processes
• Solution design is cost effective to implement and maintain

• Remote initiation and preparation for on-site activities
• On-site activities including interviews with subject-matter experts and a review of design documentation
• On-site discussion of preliminary observations
• Preparation and delivery of a detailed report of findings and recommendations
Value and Benefits

 Helps to identify and mitigate solution design risks
 Increases the efficiency and effectiveness of the SAP solution
 Maximizes the use of SAP standard software functionality
 Potential reduction of time and costs of overall implementation and maintenance efforts

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Application Architecture Evaluation
The application architecture evaluation service is best applied in situations where the customer is challenged by severe complexity in business
process design or solution architecture. It can be run in the blueprint phase to avoid design flaws early on, or when reviewing an existing business
process or solution in detail to identify optimization potential.

 Uncertainty on the design of blueprinted processes at net new or existing customers as it relates to a maximum of
standardization or an optimal utilization of the SAP portfolio
 Concerns on robustness, operability and sustainability of a process and solution design for a new or already implemented
SAP solution
 Industry experienced solution architects review the core business processes and supporting master data, identified gaps
and planned development requirements
 Analysis of solution landscape on a high level including interfaces, data volume and custom development aspects
 Evaluation of business blueprint and identification of risks and design flaws
 Consideration of SAP portfolio alternatives under consideration of latest product roadmaps
 Review of processes with industry and SAP solution best practices in mind
 Service deliverables is a final report summarizing the covered areas, core processes as well as the teams
recommendations.
Value and Benefits
 Validate process design as well as blueprint in regards to a maximum of standardization and the SAP solution portfolio
and roadmap
 Focus on the SAP application portfolio and the underlying process and data consistency, as well as solution supportability
and operability.
 Provide quality assurance by identifying and reviewing issues and risks affecting the project

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Open
The service offering provides a comprehensive planning package from strategy down to implementation planning. On the one side it can start with
business priorities, identified strategic innovations looking into various digital transformation capabilities. On the other side an SAP S/4HANA specific
value assessment and implementation strategy development help customers in triggering the right activities towards a successful migration.
BUSINESS NEEDS Related Services

 Support in identifying the right business transformation steps
 Clarification of target IT landscape
 Transition plan to new platform including impact analysis

 A flexible planning portfolio can be leveraged to address strategic planning topics as well as technical and
operational transformations
 Core planning session typically comprises of multiple-day onsite workshops. Each of these are preceded by a
preparation phase which can include a remote assessment of customer systems.
 The specific planning services are:
▫ Innovation Strategy Roadmap (Perspective: Business & E2E Architecture / Landscape)
▫ S/4HANA Value and Implementations Strategy (Pre-assesses a specific SAP S/4HANA project)
▫ Technical Architecture & Infrastructure (Mostly IT infrastructure related topics: HA/DR, sizing etc.)
▫ Migration Planning Workshop (functional and technical)
VALUE AND BENEFITS

 Target enterprise architecture and strategic roadmap of needed initiatives
 SAP S/4HANA value assessment
 Specific migration plans for the initial transformation program
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Innovation Strategy and Roadmap
This service helps customers to develop a multi-year strategic road map which addresses their digital transformation needs. These can, but do not necessarily need
to, start around core products like SAP S/4HANA or SAP Hybris Commerce. Starting from business priorities, it identifies key innovations applicable to the specific
customer situation. Depicting the long-term target architecture helps to prioritize proposed enablers and initiatives.

 Changing business models in need of digitalization strategy
 Compare with industry trends and best practices
 Define a comprehensive innovation strategy and road map based on new or enhanced business capabilities
relevant to the specific customer
 Derive a target enterprise architecture for processes, data, application, and integration supporting the strategic
needs

 Multi-step approach with scope options to define the innovation strategy and road map:
(1) Define strategic objectives mapped to benefit areas (gains & pains)
(2) Identify and prioritize enablers (e.g. solutions or platform components); benchmark with industry reference
architecture.
(3) Derive a target enterprise architecture (high-level business / application and platform)
(4) Develop a multi-year roadmap
 Delivery approach: Remote preparation combined with onsite workshops and final results presentation
Value and Benefits

 Linking value drivers and their enablers with strategic business priorities
 Draft target (and possibly interim) architectures
 Functional and platform target architecture (this might include e.g. the customer specific cloud strategy)

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Value and Implementation Strategy
The service provides a comprehensive SAP S/4HANA migration analysis down to proposed implementation strategy and supporting business case.
Starting from business priorities, it identifies key innovations and mandatory changes applicable to the specific customer situation, along with the
impact on the overall target architecture, thereby highlighting the customer specific value chain built on SAP S/4HANA.

 Define a comprehensive SAP S/4HANA enterprise management adoption strategy and road map based new or
enhanced business capabilities relevant to the specific customer
 Derive an adjusted target architecture for processes, data, application and integration
 Achieve organizational and solution readiness for the transformation
 Optimize time to value and TCO outlined in a business case

 Multi-step approach with scope options to define the adoption strategy and program plan:
(1) Business scenario & value mapping on selected solution capabilities
(2) SAP S/4HANA architecture adjustments and implementation strategy
(3) Program plan and business case
(4) Learning needs analysis
 Delivery approach: Remote preparation combined with onsite workshops and final results presentation
Value and Benefits

 Identified benefits for selected scenarios and solution capabilities incl. defined implementation scope (e.g. SAP
Fiori front-end usage, relevant dependencies/pre-requisites)
 Adjusted target architecture, implementation strategy and high level program plan for adopting SAP S/4HANA
 Minimized risks and uncertainties related to the business transformation
 Quantifiable business case
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Back to Standard
Highly-customized / -modified systems often inhibit the customer’s ability to keep pace with SAP innovations. That also holds true for SAP S/4HANA.
This service enables companies to revise their business processes, both from the business operations’ point of view as well as from the angle of
technical system’s health. The service relies on a lean, value oriented and evidence-driven approach and a set of advanced tools.

 Increase pace of adoption for SAP innovations
 Reduce sustain efforts for SAP solutions
 Increase process harmonization across subsidiaries

 Use a set of cutting edge tools (B2S dashboard, SAP Business Process Analytics and SAP Process Mining by
Celonis) to gain technical, functional and business insights into processes and the system implementation
 Identify business process inefficiencies, spot complexity and effort drivers, propose alternative implementation
with SAP standard
 Elaborate a consolidated action plan
 Scope: Single business process such as order-to-cash, procure-to-pay, make-to-stock, etc.
Value and Benefits

 Replace custom developments with SAP standard where possible
 Improve system technical health and reduce distance to SAP standard
 Eliminate business process inefficiencies, realize associated savings
 Achieve better business process harmonization and optimization, enable compliance

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Enablement Charter
This service component delivers a transparent plan that documents the enablement needs and a training plan recommendation for target groups and
business roles.

 Planning an implementation or transformation project for SAP S/4HANA or SAP Hybris with the need to enable the
project team, key-users and end-users
 Need for defining the learning map and qualification steps for the project team, key-users and end-users
 Definition of courses, content, the effort for training delivery, learning content development,
definition of training methods (SAP Learning Hub, SAP Live Access, Certification in the Cloud, Virtual Live Classroom
or Classroom), selection of learning and communication platform and authoring tools for customer-specific learning
content development

 Training curricula per target group and business roles for the project
 Assignment of courses and training paths to target groups and business roles
 Effort estimation for development and preparation of the needed training material
 Duration of courses for the target groups (definition of content days)
VALUE AND BENEFITS

 Integrated approach as part of the planning service
 Provide transparency of training planning and effort
 Provide defined training curricula for roles which are relevant for the project (training planning)
 Reliable effort estimation for the defined training scope

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Analytics Strategy
Provide orientation and support customers in the decision process to define a strategic direction for analytics. Key aspects are: (A) SAP Analytic UI strategy (SAP
BusinessObjects BI, SAP BusinessObjects Cloud, UI5, …), (B) SAP S/4HANA embedded analytics (advantages and disadvantages, decision criteria), (C) SAP
Enterprise Data Warehouse strategy (BW/4 vs SQL modeled SAP HANA data warehouse), (D) Integration Scenarios (EIM, Big Data, Hybrid Scenarios)

 Customer-specific road map for analytics protecting past investments AND innovating via new platform capabilities
 Guidance on multiple options for analytics from OLTP embedded analytics up to enterprise data warehouses and cloud
based solutions.
 Path to leverage advanced platform capabilities built into core analytical processes: Real-time analysis, processing, Big
Data / IoT integration capabilities

 Scoping and preparation via questionnaire and specific preparation calls to understand current situation and customer
needs
 Service execution onsite or remote with knowledge transfer and interactive work sessions on core topics:
• SAP Analytic UI strategy (SAP BusinessObjects BI, SAP BusinessObjects Cloud, UI5, …)
• SAP S/4HANA ambedded analytics (advantages and disadvantages, decision criteria) [if relevant]
• SAP Enterprise Data Warehouse strategy (BW/4 vs SQL modeled SAP HANA data warehouse)
• Integration scenarios (EIM, Big Data, Hybrid Scenarios)
 After the core service delivery, follow-up questions will be clarified and results are summarized in a post processing a final
report
Value and Benefits

 Target analytics architecture for the next 3 - 5 years
 High-level road map on how to move from the current to the new target architecture

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Technical Architecture and Infrastructure
The technical architecture for SAP HANA service supports customers in the technical design of a scalable, flexible, and maintainable SAP solution that
fits to their specific requirements. This is especially relevant when customers plan to migrate/transition to SAP S/4HANA which introduces often new IT
infrastructure platforms to an existing SAP environment.

 Estimate the required hardware capacity
 Map the various technical components to the hardware in such a way, that technical and business requirements
are met

 In the explore phase all major technical architecture topics of an SAP solution based on SAP HANA need to be
defined as the basis for hardware ordering and data center setup.
 This workshop designs the technical architecture for a productive and non-productive SAP solution landscape
based on SAP HANA in one onsite workshop.
Value and Benefits

 Proper estimation of the required hardware size, covering the SAP HANA database and SAP application servers
 Fact-based knowledge on options for hardware platforms, operating systems, and virtualization solutions
 HA/DR* design, and a data center strategy which fits to business and IT requirements
 Specific deployment plan which maps components to hardware resources
*) High Availability / Disaster Recovery

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Readiness Check
The readiness check analyzes software prerequisites, infrastructure requirements, SAP S/4HANA functional implications, necessary custom code
adaptations, and application data migration requirements.

 A holistic system analysis is the foundation for further planning steps towards a successful and smooth SAP S/4HANA
system conversion
 The SAP S/4HANA readiness check summarizes the most important functional, technical and custom-code related
aspects of the conversion in an easily consumable way

 The SAP S/4HANA readiness check is delivered as a remote service component of the “Planning the Digital
Transformation” service available with SAP Value Assurance service packages for SAP S/4HANA
 The customer prepares the SAP ERP production system according to SAP Note 2267221
 The SAP service team executes the analysis in the customers’ SAP Solution Manager 7.1 or 7.2 as well as in the
managed SAP ERP system.
 The following topics are covered (among others)
▫ Identification of relevant SAP S/4HANA simplification items
▫ Add-ons, business functions and industry solution analysis
▫ SAP S/4HANA sizing, Unicode compliance
▫ SAP S/4HANA specific custom code analysis and statistics
Value and Benefits
 An analysis should be run as early as possible to get a full understanding of the related tasks to support a smooth
conversion to SAP S/4HANA

Open
Migration Planning Workshop
With the migration planning workshop for SAP S/4HANA, customers who may be considering or planning the on-premise conversion to SAP S/4HANA
get a holistic overview of the topics that are key to be clarified in the planning phase of a project based on the customer’s business and IT
requirements.

 Properly plan an upcoming system conversion of SAP ERP to SAP S/4HANA
 Clarify the technical scope of the SAP S/4HANA conversion project
 Identify the best-fitting conversion approach to stay within the allowed business downtime window
 Clarify the roles and responsibilities within the project to be able to align resources

 The service provides a holistic overview of the topics required for consideration during the planning phase of a
project, including: transition approaches and tools, technical architecture, sizing, application implications,
operational readiness, testing, and quality management
 The readiness check for SAP S/4HANA is conducted in the customer system(s) as part of the preparation of the
onsite workshop
 The onsite portion of the service includes knowledge transfer of key concepts and consideration, as a means to
help ensure the customer is making informed decisions
 The outcome of the workshop includes the development of a system-level transition road map and a customer-
tailored high-level milestone project plan
Value and Benefits

 Clarity of the requirements and project scope necessary for a successful conversion
 Customer-specific milestone plan showing the sequence of the main activities
Open
Custom Code Management Architecture
The focus of the custom code management architecture service is to facilitate efficient and effective custom code management. It’s necessary to formalize the strategy for management of custom code across its whole lifecycle
from requirements to retirement. This strategy should be defined based on the customer’s situation, needs, goals and requirements. This service is enhanced to the classical architecture service with a specific focus on the
SAP S/4HANA transition. The purpose of the architecture workshop is the analysis of the existing custom code management strategy and identification of the potential for its improvement and how existing custom code tools
can support and analyze the impact on the way to SAP S/4HANA. Based on the service findings, SAP, together with the customer, defines a proposal for a customer-tailored roadmap which will help the customer to improve the
existing CCM processes and facilitates a smooth transition to SAP S/4HANA. This roadmap contains topics such as: Custom code retirement, custom code quality optimization, custom code process optimization and the
custom code impact analysis.
Business Needs incl. Value and Benefit Related Services

 Transparency & Simplification: It helps to get transparency for all custom codes (incl. modifications)
 Processes & Strategy: It helps to evaluate improvement potential for custom code governance and control
procedures

 Analyzing and verifying custom code situation with short-term and long-term targets and
priorities
 Evaluation of improvement potential for custom code governance and control procedures according to SAP Best
Practices
 Definition of a customer-tailored custom code management optimization approach targeting the improvement of
all phases of CCM lifecycle
 Proposal for a customer-tailored strategic roadmap for smooth transition to SAP S/4HANA

Open
Transition Planning for New Implementation
Customer intends to implement SAP S/4HANA on-premise and requests the service because they need support on initial scoping and planning the
project. This component provides, either by initial scoping and planning, or by reviewing that the customer finishes the prepare phase according to the
recommended tasks and deliverables of the SAP Activate road map, and respectively is empowered for the next project phase.

 Help is requested in planning and scoping in the areas business processes, technology and project management.

 The business process streams are assessed in order to define the best practice scope, collect information for data
migration, quick-sizing and interface-architecture.
 Create/review high-level architecture with interfaces
 Create/review quick-sizing
 Empower the customer for data migration respectively review existing data migration strategy
 Develop/review of initial scope statement and initial project schedule, project governance and operational standards
 Provide substantial knowledge on SAP Activate Methodology, Implementation of SAP S/4HANA on premise with SAP
Best Practices, Solution Builder, available best practices and best practice gaps in 1610, SAP Model Company, data
migration – approach and strategy, SAP S/4HANA sizing
Value and Benefits

 High level-business process map, best practice scope, system-architecture with interfaces, quick-sizing, data-migration-
approach, initial scope statement, initial project schedule and resource planning, project governance and operational
standards
 Review existing concepts and provide findings with recommendations in all areas
 Response plan, update service plan

Open
Data Migration Architecture
The service “Planning the Digital Transformation“ anticipates or uncovers an SAP S/4HANA migration path which does not fit to the regular SAP
S/4HANA migration paths such as system conversion or simple data migration for a new implementation; even a combination of various data migration
paths might be anticipated or uncovered. The service component supports the transition roadmap to shape the data migration architecture.

 In the course of the service “Planning the Digital Transformation”, an SAP S/4HANA target layout which requires
data migration considerations beyond the pre-defined straight data migration paths (such as system conversion
and simple data migration for new implementations)
 Related to the proposed solution architecture, potential options to formulate the transfer and migration of data
and process assets are necessary

 Onsite collaboration with the transition planning colleagues
 A data architecture recommendation which includes the aspects of the pre-defined SAP S/4HANA migration
scenarios as well as the customer specific necessities
Value and Benefits

 Enable the best possible data architecture to transfer the critical customer asset “data” in the best balanced
manner towards SAP S/4HANA including considerations of costs, timelines, and risks

Open
Scoping Workshop for Prototyping
The prototyping approach enables customers to evaluate SAP S/4HANA in a short time frame with their real business scenarios using their data, thereby enabling
them to quickly validate the value addition, identify and mitigate risks. The Scoping Workshop for Prototyping is delivered as the first step to plan the prototyping
project in detail. In the workshop, the goals and uses cases are defined or validated as in scope of the project. The customer and SAP define and agree on a project
plan as well as the tasks and responsibilities in the project.

 Conduct a detailed planning for a prototyping project as first step of project delivery.

 The scoping workshop is organized as an on-site workshop of 1 or 2 days duration. It brings together all key
representatives of all involved parties of the planned project
 Objectives of the workshop:
– Understand and validate customer objectives for prototyping
– Agree on technical and functional scope of prototyping project
– Agree on project schedule, roles and responsibilities in project
 If a system conversion is in scope of the project, foundation for this scoping workshop are the results of the SAP
S/4HANA Readiness Check service component
 The Value and Implementation Strategy service component is strongly recommended as basis for the definition
of the functional prototyping scope
Value and Benefits

 Enables you to evaluate the business and IT value of SAP S/4HANA before making any large IT investments
and to efficiently plan your SAP S/4HANA transition roadmap and required IT investments.

Open
Transition to Operations
Open
Transition to Operations
The transition to operations for SAP S/4HANA service will provide guidance on the IT support processes, tools and teams required for the customer to
safely and efficiently operate the migrated SAP solutions in its environment.

 Safeguarding the business value of the new solution/component
 Ensuring efficient resolution of issues arising in the newly implemented solution/component
 Efficient transition to operations of future projects for a lower-risk delivery of the new solution and reduced risks
through solution documentation re-use and standardization

 Awareness of the key project stakeholders on the importance of preparing the IT operations for the post go-live
support
 Updated project plan after the explore phase with all activities required to fill the IT operational gaps
 SAP engagement model for supporting the implementation of gaps
 Technical checks for the key tools
Value and Benefits

 Definition of the impact of the changes caused by the new solution on the IT operations, maintenance and
support framework. Analysis of the new/modified IT services. Identification of the gaps in the IT roles and
responsibilities required to provide the new/modified services
 Access to knowledge transfer plans to ramp up the affected resources, SAP best practices and
recommendations on how to support the SAP S/4HANA solution, and detailed operational documentation
 A clear picture of the readiness of the customer IT support organization to handle the changes caused by the go
live of the new solution.
Open
Operations Impact Evaluation
The transition to operations (T2O) for SAP S/4HANA starting activity is the operations impact evaluation. During this activity, the SAP S/4HANA project
scope is evaluated for potential risks and areas in the support framework that need to be looked at and modified/implemented prior to the go-live.

 Providing visibility to the business on the readiness of IT support organization to support the new solution
 Understanding of the project activities related to the implementation of the future IT support framework including the need
for project resources to document the solution or to participate to the transfer knowledge to the future support resources
 Analyzing in a systematic way all aspects of the future IT support framework including support processes, support tools
and support resources

 Onsite workshop to adapt the SAP predefined target support framework for SAP S/4HANA to the project scope and the
current operational experience of the customer
 Remote analysis of the relevant changes to the current customer support framework and definition of project activities
required to fill the IT operational gaps with an optional SAP service engagement if required
 Package delivered by SAP with recommended activities, SAP service plan, knowledge map for most of the SAP S/4HANA
operational aspects, and knowledge transfer plans for key roles
 Customer responsibility: Update to the project plan with the activities SAP recommends
Value and Benefits

 Definition of the impact of the SAP S/4HANA solution on the IT operations, maintenance and support framework.
 Identification of the gaps in the IT roles and responsibilities required to provide the new/modified services allowing for
timely planning of onboarding of resources (insourcing or outsourcing)
 Wide range of knowledge on SAP S/4HANA operations like best practices

Open
Operations Implementation
The transition to operations for SAP S/4HANA biggest activity is the operations implementation. During this activity, the project activities related to the
implementation of the future IT support framework are executed under the leadership of the customer project manager.
Business Needs
Related Services
 Ensuring that the activities required to fill the gaps in the current support framework are handled as all other project activities for
a timely transition to the support framework
 Ongoing transparency on the progress of those activities as part of the overall project status
 Minimizing the risk of having to extend the project team for the initial support of the solution and, through this, increasing the
overall project cost

 Customer-led activities executed to fill the gaps in the current support framework as included in the project plan during the
operations impact evaluation. Activities are divided in different topics:
• Collect detailed Operations requirements to finalize the gaps specifications, e.g. find out the critical interfaces to monitor
• Clear roles and responsibilities in the support team to handle all production support activities
• Support tools implementation based on SAP’s recommendations
• Operations documentation based on best practices provided by SAP and customer’s policies
• Support processes documentation and testing on all key operational processes
• Knowledge transfer to ramp up support resources to a proficient skill level
– SAP-led services, onsite or remotely, as defined in the project plan / SAP service plan. Note those services are not included in
the base activity group scope as they depend on specific customer needs
Value and Benefits

 Systematically approach all areas of IT support, tools, people and processes, documentation and skills, systematically
 Get SAP’s help where customer knowledge is minimum or where resource constraints occur
 Minimize resource conflicts by managing all of them in a single project plan

Open
Operations Readiness
The goal of the transition to operations (T2O) for SAP S/4HANA operations readiness is to review the customer’s ability to support SAP HANA and SAP
S/4HANA.

 Quality review to check the IT support infrastructure’s readiness in supporting the new solution and to confirm the ability of
the IT organization to support the SAP S/4HANA solution
 Recommendations on improvements for the IT support framework – short term and long term

 Customer will run self-checks on the status of the knowledge transfer, on the support process setup and documentation,
and on other areas of support that have been modified to support the new solution
 SAP will remotely execute checks on the setup of the monitoring, troubleshooting, and software logistics
 SAP will provide a summary of findings, go/no-go recommendations based on the readiness of the operations for the new
solution
Value and Benefits

 In-depth review of the readiness of IT on all operational aspects required to support the new SAP S/4HANA solution
 List of urgent fixes to be handled prior to go-live for an optimum support of the solution after its deployment

Open
Prototyping*
*) Combination of service components of accelerated roadmap services and accelerated roadmap services for a fixed-price: The service covers only the functional
implementation of the prototyping scenario. The necessary planning and technical set-up deliverables are covered by other existing services / service components,
therefore this service will not get a separate CRM service number.
Open
Prototyping
In order to properly plan and prepare your transition to the next level of digital business it is key to understand early the value of SAP S/4HANA innovations for your
business solution. The Prototyping approach enables you to evaluate the solution in a short time frame with your real business scenarios using your real data,
thereby enabling you to quickly validate the value addition, identify and mitigate risks, if any, at an early stage and efficiently plan your IT investments.

 Evaluate the capabilities of SAP S/4HANA in a customer specific test environment in a short time frame with minimum
efforts
 Identify and mitigate potential risks for a transition to SAP S/4HANA at an early stage
 Build an evaluate missing solution capabilities and functions for new or customer-specific use cases

The service has the following phases:
– Plan: Conduct a detailed scoping workshop to identify the use cases or validate the identified use cases and define a
scope and a detailed plan for a prototyping project.
– Prepare: Support the set-up of sandbox systems on-premise or in SAP cloud. Prepare SAP Solution Manager as
platform for service delivery. Support new installation of or conversion to SAP S/4HANA including installation of any
further SAP software required to reach the prototyping project scope..
– Explore: Activate SAP best practice content and/or implement defined additional functional scope. Support functional
and technical tests and perform functional fit gap analysis.
Document and evaluate service results and provide recommendations for an implementation project for productive
usage.
VALUE AND BENEFITS

Prototyping service enables you to evaluate the business and IT value of SAP S/4HANA before making any large IT
investments and to efficiently plan your S/4HANA transition roadmap and required IT investments.

Open
Platform Design
Open
Platform Design
Based on the initial design and initial sizing defined in the technical architecture workshop, this service supports the definition of a detailed concept for the technical
infrastructure of the SAP S/4HANA solution with a special focus on large boxes and multiple-affected productive systems.
A comprehensive sizing projection and verification is part of the service. Additionally it supports the customer in the validation of the technical architecture, identifies
open items, and proposes mitigation activities for value assurance.

 Detailed technical architecture and infrastructure definition which enables a smooth execution with defined hardware
requirements, allocation of resources and similar
 Planning the resource requirements for desired performance levels and reliable operations
 Protect hardware investments by including future growth of business and functionality
 Verification of systems deployed
 Special focus on large boxes and multiple affected productive systems

 Remote analysis and collaborative service preparation
 Remote or onsite workshop and documents depending on the scope
Value and Benefits

 Support in validation and assurance of the technical platform architecture
 Support a detailed planning for large SAP S/4HANA systems
 Support a holistic view on system landscapes with multiple affected productive systems
 Sizing for greenfield, system conversion including SAP Fiori sizing and year-by-year growth, additional business units,
new standard and custom functionality and carve-outs
 Evaluate technical data tiers for handling different kinds of business data
 Confirm or adjust the sizing assumptions
 Validate resource consumption against deployed hardware

Open
Technical Platform Definition
The selection and proper configuration of the technical platform is the foundation to achieve a flexible and scalable execution environment for SAP
S/4HANA and SAP HANA. This service supports in the selection of the right IT infrastructure and provides best practices for mapping the SAP software
components on it. It validates the technical architecture aspects in place, identifies open items, and proposes mitigation activities for value assurance.

 A technical architecture and infrastructure definition which enables a smooth execution
 Identify hardware and infrastructure requirements to support business needs
 Smooth integration within existing data center and infrastructure assets
 Dynamic and efficient allocation of IT resources to support new business cases for innovation

 Remote analysis and collaborative service preparation
 Remote or onsite workshop and documents depending on the scope
Value and Benefits

 Support in validation and assurance of the technical platform architecture
 Joint definition of required follow-on activities
 Support a detailed planning for large SAP S/4HANA systems including aspects such as technical impacts of
data-tiering option and similar
 Support a holistic view on system landscapes with multiple-affected productive systems including topics like co-
deployment, different classes of criticality and similar

Open
Advanced Sizing
Advanced sizing amends the initial sizing performed in the planning phase. Depending on the scope, this may also include a detailed analysis of the
systems to be migrated and/or the verification of the sizing assumptions made. It generally includes a varied use of sizing approaches to arrive at a
comprehensive result. It will also form the basis for potential future sizing iterations or an expert sizing approach.

 Planning the resource requirements for desired performance levels and reliable operations
 Protect hardware investments by including future growth of business and functionality
 Scale and handle data in a cost-effective way including future scenarios
 Verify the deployed system is ready to meet the future requirements in the production environment

 Remote analysis and collaborative service preparation; optional on-site workshop
 Approaches used can include any of the following, but Is limited to:
– Greenfield sizing for multiple systems.
– Advanced/custom-tailored methodologies for one system
– Usually involves application resources to address particular questions
– Can go beyond capacity calculation and include deployment recommendations
– Scalability analysis for 1 system at a time
Value and Benefits

 Sizing projection with assessment, sometimes what-if analysis
 Assessment type of summary, documentation of the findings and next steps, follow-on services
 Input into technical architecture on server level
 Joint agreement on follow-ups from both sides

Open
Platform Execution Enablement
The platform execution service helps you to run your ERP business on SAP S/4HANA on premise edition. With standardized, repeatable and efficient
processes SAP supports you by conducting a technical system conversion or new implementation approach to SAP S/4HANA. Based on SAP Activate
delivery methodology it provides high quality service and predictable results with minimum impact to business.

 Smooth and reliable implementation of SAP S/4HANA in a new or existing SAP environment
 Minimum business disruption for your transition to SAP S/4HANA
 Knowledge transfer to customer team

 Option to choose between different types of enablement
‒ Coaching for upskilling in platform execution tasks
‒ Coaching by explicit guidance for example tasks
Value and Benefits

 Fast and efficient enablement for the transition to SAP S/4HANA based on SAP Activate methodology delivering
high quality and predictable results
 Minimal business disruption for production cutover to SAP S/4HANA

Open
Data Migration Design
Open
Data Migration Design
The service helps you during the preparation of your technical transformation or data migration to the SAP S/4 HANA environment. As a result of data
migration design, you will understand the solution alternatives for your landscape transformation requirements and get a valid base to plan your
landscape transformation to SAP S/4HANA or SAP BW/4HANA in the next level of detail.
.
Business needs Related Services

 You need to migrate your data into an newly implemented SAP S/4HANA system  Data Migration Architecture or Transition
 You plan a landscape transformation project in combination with an SAP S/4HANA transition project Planning for New Implementation
 You need to migrate your data into SAP BW/4HANA following the remote conversion approach  Data Migration Execution
 Recommend the most suitable implementation approach as well as related measures to secure the success of
the transformation project
Delivery approach and scope

 Partly onsite, partly remote
 Detailed assessment for a planned landscape transformation or data migration project
 Provision of a tailor-made solution proposal for your landscape transformation or data migration
Value and benefits

 Reduced time to benefits, reduced risk and cost of migration by fully leveraging SAP’s proven landscape
transformation and data migration technique, methodology and portfolio
 Rely on SAP’s multi-year transformation expertise instead of creating custom solutions
 Optimize time and efficiency for the definition of a detailed transformation blueprint and a smooth handover to
realization by holistic procedure guidance

Open
Data Migration Assessment
SAP experts will assess your landscape transformation or data migration requirements in detail, performing technical analysis in your SAP systems
and leading you through a series of discussions that identify your detailed transformation requirements. A tailor-made solution proposal for the data
migration execution service will be provided.
.
 Efficiently assess your SAP S/4HANA migration requirement and as-is situation in order to reveal options for  Data Migration Architecture or Transition
technical implementation Planning for New Implementation
 Recommend the most suitable implementation approach as well as related measures to secure the success of
 Data Migration Execution
the transformation project
 Optimize use of SAP landscape transformation and data migration technology

 Partly onsite, partly remote
 Access to affected SAP installations required
 Required contacts at the customer: Transformation project manager, contacts in customer’s IT organization as
well as in affected business units
 Evaluation of data migration requirements in detail
Value and benefits

 Comprehensive support to successfully address requirements of landscape transformations / data migrations
 Take advantage of SAP’s expertise to assess these requirements and evaluate solution alternatives
 Get a valid base for project planning and safeguard the success of the transformation project

Open
Build Design
Open
Build Design
Build Design Support is a comprehensive end to end offering, supporting all activities required during the Explore phase from an application perspective. It is based
on the on the results from the planning phase and provides a detailed concept of the future application as basis for an agile realization. Fundamental elements are a
preconfigured sandbox system for the solution validation (fit gap workshop) and the documentation of the delta design.

 Validate solution fit of SAP S/4HANA  Planning the Digital Transformation
 Determine the implementation content for the subsequent Build Execution service  Platform Execution
 Build Execution
Delivery approach and scope  Activate SAP Model Company
 Supporting SAP led as well as Partner or Customer led implementation projects
 Supporting New Install as well as System Conversion Scenarios
 Delivery approach following SAP Activate as implementation methodology
 Sandbox setup as an accelerator considering Model Companies and SAP Best Practices
 Key deliverables are a delta design documents, functional specifications for WRICEFS and UX Mock Ups for
each business priority considered as part of the scope
 Test planning as well as Enablement Analysis to determine the execution phase as part of the scope
Value and benefits

 Increase of efficiency during explore phase, leveraging jump start with pre-build content
 Increased solution acceptance leveraging a system based on an agile implementation approach
 Focus on deltas only during explore phase increase of efficiency

Open
Enablement Analysis
The purpose of the service component is to prepare an enablement concept, establish a key user network for the entire project and identification of a
learning needs for key and end user.

 Clarify training capabilities and methods  Planning the Digital Transformation
 Enable effective and efficient involvement of key user  Build Execution
 Identify learning needs for key user and end user

 The enablement concept analyzes the current end user situation and clearly defines the high-level training
strategy.
 A key user network is an essential method for knowledge transfer in digital transformation projects. Building and
managing a key user network helps to enable end users. The network may as well be used in other important
activities such as testing, change request management, and first level support.
 The essential step for creating knowledge transfer in transformation projects is to identify learning requirements
and to analyze digital learning opportunities for key user and end user.
Value and benefits

 Provide training capabilities are sufficient for an effective training delivery
 Key user network is established to support project delivery
(e.g. testing, training, and support activities) and system acceptance
 Enablement of key user and end user is aligned with project targets and time frame

Open
Activate Solution
The purpose of this service component is to enable a jump start for the explore phase. A preconfigured ready-to-run sandbox system is set up, which
can be used for demonstration and visualization purposes, especially during the Fit Gap Workshops or for a Proof of Concept. This service component
is only valid for the New Implementation scenario.

 Enable quick start of the SAP S/4HANA Implementation, in particular the explore phase  Planning the Digital Transformation
 Increase quality of the explore phase, leveraging SAP Best Practice pre-configured solution  Platform Execution
 Activate SAP Model Company
 The Service Component ‘Activate Solution’ deploys SAP S/4HANA on a customer Sandbox system, including
activated Best Practice content and Fiori Apps. This is achieved through deployment of the SAP S/4HANA Fully
Activated Appliance.
 Service Component is relevant for the New Implementation Scenario only
 Service is delivered as a remote activity
Value and benefits

 Ability to execute an accelerated approach in the fit gap and delta design workshops
 Demonstrate the functional capabilities by leveraging pre-configured content

Open
Mandatory Preparation for System Conversion
The purpose if this service component is to prepare, execute and support all activities required to meet the functional prerequisites for a system
conversion to SAP S/4HANA. Focus here will be on mandatory changes only. In addition, this service component prepares, executes and monitors all
steps required to perform the technical conversion of application data to SAP S/4HANA.

 Availability of a sandbox system for conducting the fit gap workshops after a system conversion  Planning the Digital Transformation
 Support for performing the mandatory preparations and data migration activities for a conversion to SAP  Platform Execution
S/4HANA
 Plan and Prototype

 Prerequisite: project test (sandbox) system exists which is a recent copy of the production
SAP ERP system
 Run application pre-checks on project test system; Evaluate results, recommend and support actions to solve
critical (red) issues
 Support preparation steps according to guides for system conversion and data migration to SAP S/4HANA
 Support analysis of business partner migration prerequisites
 Support migration customizing for applications, such as FI asset accounting, FI/CO, credit management, for
selected organizational units (such as company codes) in scope of prototyping project
 Evaluate error logs financial data migration and provide recommendations for up to five inconsistency patterns
Value and benefits

 Increase quality of the explore phase, in particular Fit Gap / Delta Design.

Open
Fit Gap Analysis and Delta Design
This service component will be executed in 3 steps. First, the fit gap workshops are conducted to validate the predefined scenarios, processes and enhancements to
customer requirements and identify gaps. Second, the items that are within the scope of the current implementation need to be prioritized and qualified for delta
design. And third, the delta design workshop is conducted to document the requirements and solution design for the scenarios and processes.

 Validate solution fit of SAP S/4HANA  Planning the Digital Transformation
 Determine the implementation content for the subsequent Build Execution service  Build Execution

 The fit gap workshops are executed as on-site workshops involving the stakeholders in the respective business
areas. The following workshops are conducted: general settings and organizational structure, master data, all
selected business priorities in customer scope
 The result of the fit gap analysis will be an initial gap list including the following delta categories: functional
deltas, technical deltas (WRICEF), UI-related deltas, business roles and required authorizations, KPIs for data
volume management and system monitoring.
These gaps will be prioritized for delta design and build execution
 The delta design will describe and document the details for configuration and development for those gaps that
were prioritized after the fit-gap workshops. The following delta design workshops are conducted: general
settings and organizational structure, master data, all selected business priorities in customer scope
Value and benefits

 Fast and agile approach leads to reduced time and effort for the execution of the service component.
 High quality due to an approach based on proven business processes

Open
Central Finance Design
The Central Finance Design service supports preparations for the follow-on implementation of SAP S/4HANA for central finance foundation. It
integrates the SAP Landscape Transformation Replication Server, the accounting interface framework, and the connection of source systems to enable
real-time reposting of defined financial transactions into the central finance instance.

 Establish centralized and harmonized central finance target instance, SAP Landscape Transformation  SAP S/4HANA Finance: Central Finance
Replication Server, and accounting interface framework
Evaluation
 Enable customers to ready their heterogeneous ERP system landscape (SAP release independent, non-SAP,
Microsoft Excel spreadsheets) to make full use of the latest SAP S/4HANA Finance capabilities  SAP S/4HANA Finance: Central Finance
 Plan data mapping and initial load of source system data to target central finance instance Implementation

 Confirm value scenarios identified during evaluation and determine overall strategy of central finance
implementation
 Conduct fit/gap analysis of central finance product to customer’s implementation strategy and identify any
additional activities or services that are required or recommended
 Analyze legacy source systems and mapping scope, master data governance and distribution needs, and
design data mapping and governance details
 Document and present the respective mapping for the customer’s central finance solution
 Propose high-level project plan and cost-and-effort estimation for the next phase
Value and benefits

 Provide customer with the advantage of SAP expertise and best practices
 Finalize and agree on implementation plan details
 Clarify customer’s prerequisites, requirements, and next steps, and ensure a fully transparent implementation

Open
Result Workshop for Prototyping
During the result workshop for prototyping, SAP guides the customer in leveraging the learning and documentation from the prototyping service project to realize the
value during project implementation for production use. SAP and the customer evaluate the results of the prototyping service project, based on the measured
success criteria and create a list of recommendations for an implementation project as well as a proposal for a service plan for a continued SAP engagement.

 Evaluate the results of an SAP S/4HANA prototyping project and draw conclusions of subsequent transition  Planning the Digital Transformation
projects to SAP S/4HANA
 Build Execution
 Plan and Prototype
 SAP technical quality manager (TQM) collects documentation, issues, and findings of all work streams of the
prototyping project
 Projects results are evaluated during an onsite workshop with customer project lead, TQM and key members of
the SAP and customer project teams responsible for the technical and functional work streams
 Service deliverable is a final report summarizing the findings, conclusions and recommendations of the SAP and
customer project team
Value and benefits

 Use results of prototyping project to create a business case, avoid issues, minimize risks and uncertainties for a
SAP S/4HANA transition project for production use
 Obtain high-level service plan proposal for a continued SAP engagement

Open
Test Planning
To minimize the number of issues during or after go-live, it is critical to manage the quality of the solution. As a part of any scheduled maintenance event, it is
necessary to consider and plan the testing cycles required to mitigate production support issues. As part of the build design service it is necessary to evaluate the
existing test and quality management processes and procedures that could be leveraged to support the Build Execution service.

 Transparency on how the target solution will be tested during execution phase of the project  Build Execution

 The following key elements of the test planning will be documented in the test strategy document:
– Project testing objectives and assumptions
– Test scope
– Types of testing
– Testing approach
– Testing deliverables
– Test automation
– Testing tools
– Defect management
– Roles and responsibilities
Value and benefits

 Increased transparency
 Estimation of expected test effort
 Reliable traceable test results
Open
Data Volume Planning
The purpose of this service component is the evaluation and definition of guidelines for the implementation or improvement of a data volume
management strategy. This results into a detailed roadmap which contains prioritized data volume management activities.

 Transparency on data volumes and potential savings of the current database  Planning the Digital Transformation
 Lean database before transition to SAP S/4HANA  Build Execution
 Prepare for efficient data volume management on SAP S/4HANA
 Adjustment of data volume management activities to the new simplified data model
 Know-how on new SAP S/4HANA specific data management technology like data aging

 Remote analysis of the current database to determine potential savings
 Onsite workshop to discuss
• Recommendations
• Infrastructure and system landscape
• Scope
• Knowledge transfer
Value and benefits

 A roadmap focusing on the right things to do before SAP S/4HANA transition
 Save time and cost by optimal planning of the implementation of the data volume management strategy
 Smooth SAP S/4HANA transition / migration
 Reduction in total cost of ownership
Open
Data Volume Design
This service component enables an organization to keep control of all dynamics of data volume in their SAP solution by monitoring data growth,
minimizing data volume and efficient data storage.

 Transparency on data volumes and options to reduce data (archive, delete)  Planning the Digital Transformation
 Insights on effects of implementing archiving objects in scope  Build Execution
 Determination and agreement on residence times (when data to be removed from the database)
 Missing know-how on archiving, data aging

 Remote analysis of archiving and deletion objects in scope (see data volume planning)
 Onsite workshop with business owners to define residence times by discussing
• analysis results
• recommended residence times
• dependencies to other archiving objects
• dependencies to other systems
• options to display archived data
• legal and business requirements
Value and benefits

 Avoiding pitfalls by knowledge transfer and best practice guidance
 Downtime minimization (e.g. conversion, migration, upgrade) and better overall system performance
 Reduces hardware costs as well as administration costs
Open
Security Design
With the SAP S/4HANA Security Design, customers can quickly establish roles and authorizations for SAP S/4HANA implementation. Based on a SAP best practice
methodology, Security Design supports you to post process your PFCG authorizations for ABAP applications as part of SAP upgrade. The business catalogs,
frontend server roles as well as backend server roles are delivered to customers with a high level of automation, enabling customers to benefit from the advantages
of Fiori Launchpad as single point of entry.

 Benefit from new user experience of S/4HANA making use of new technologies like Fiori Launchpad and Fiori Apps have  Planning the Digital Transformation
been introduced and authorize these new technologies based on new entities like business catalogs and OData services.
 Consider the impact of S/4HANA simplifications for authorizations.
 Custom Code Management
 Missing Know-how concerning technical procedure of updating of PFCG authorizations.

 The delivery approach depends on the corresponding scenario “Migration of authorizations” (for system conversion or
landscape transformation) or “New authorization concept” (for new implementations).
 “Migration of authorizations” starts with the coaching workshop for Authorization Upgrade via SU25 (for SU24 tables) and
as following the extraction of old authorization data, simplifications (replaced or deactivated transactions), enhancement
(proposal of Fiori Launchpad Authorization Structure in terms of App to Role Assignments). At least the new role
assignment proposals of frontend roles and backend roles will be given.
 “New authorization concept” starts with the Scoping, Functional Role Definitions (including Fiori Launchpad Business
Catalogs containing Fiori Apps), Organizational Role Definitions and finally the role assignment.
Value and benefits

 Customer specific action instruction for realization of authorization post processing steps as part of your conversion to
S/4HANA or after an ABAP system upgrade.
 Minimize effort / costs / duration in activating roles and authorizations for S/4HANA implementation projects based on a
proven SAP Best Practice Methodology with high level of automation.
 Get the authorization infrastructure in order to benefit from Fiori Launchpad as Single Point of Entry providing access to
Fiori Apps as well as classical UI technologies.
Open
Custom Code Management
Open
Custom Code Management
The custom code management portfolio offers different services for a comprehensive analysis of all phases of the customer's custom code lifecycle, followed by the creation of
customer-tailored CCM optimization roadmap proposal. Efficient custom code management not only facilitates the quality and scalability of the business scenarios enabled by the
custom code, but also targets the reduction of overall total cost of ownership (TCO). It covers classical custom code analysis, the custom code impact analysis and a comprehensive
custom code remediation execution support.

 Continuity of business processes and risk remediation.  None
 Increase standardization to enable cloud and innovation capabilities.

 Analyze and verify Custom code situation and footprint by setting up SAP Solution Manager and SAP
NetWeaver capabilities and tools, effort estimation and innovation dashboarding.
 Calculate SAP S/4HANA impact
 Optimize the custom code situation by cleaning, improving, remediating and adjusting
Value and benefits

 Transparency & Simplification: Helps to get transparency for all custom codes (incl. modifications)
 Evaluation & Impact: Helps to evaluate impact of changes on custom code. With the information on changes
made by SAP, adjustment requirements can be evaluated reviewed and mitigated at early stage
 Planning & Control: Helps to reduce the efforts for change adoption and to facilitate smooth completion of the
identified adjustments. Custom Code Impact Analysis helps guide stakeholders through the adjustment process
leveraging adherence to best practices
 Execution & Adjustment: It is offering the code adjustment based on the analysis completion of the identified
adjustments

Open
Custom Code Retirement
This service component offers a tailored strategy for identification and decommissioning of unused custom code. Custom code retirement is an important innovation readiness
aspect, which helps you reduce maintenance costs and free up resources for innovative new projects. The purpose of a proof of concept for custom code retirement is to set up a
continuously running project for identification of custom code objects that, according to statistics collected in the production system, are not being used. It helps you define the
tailored approach for the analysis of the objects: Candidates for retirement, as well as their monitoring and decommissioning from the systems of your landscape.


 Define and implement the customer-tailored approach for identification, analysis, monitoring and
decommissioning of unused Custom Code supported by CCM tools (e.g. CCLM and UPL)
 Agreement on the customer specific attributes for the definition of the custom code decommissioning project
scope
 Definition of the customer-tailored decommissioning strategy including customer-tailored lifecycle status for
custom code objects
 Agreement on SAP tools to support defined strategy
 Setup and implementation of “Decommissioning” proof of concept project
Value and benefits

 Transparency & Simplification: It helps to get transparency for all custom codes (incl. modifications) on their
current usage
 Processes & Strategy: It helps to evaluate existing decommissioning strategies or to set-up a customer
tailored strategy for decommissioning of obsolete code
 Planning & Control: It helps to reduce the efforts for changes adoption and maintenance
Open
Custom Code Quality Improvement
Custom code quality improvement service offers a customer-tailored approach for an efficient custom code quality management. The purpose of custom code quality improvement
project is to describe the overall quality management approach, the related tools and necessary steps required to be performed in order to continuously monitor and improve the
quality of custom code objects in customer’s solution. Review of current customers quality improvement project or set-up efficient customer tailored quality management for
identification of custom code objects with potential for code quality improvement and set up a proof of concept project to test the defined scenario.
Related Services
Business needs  None
 Continuity of business processes and risk remediation.

 Define and implement the customer-tailored approach for identification, analysis and monitoring of custom code
quality supported by SAP tools (e.g. CCLM and ATC)
 Roll-out of respective tools e.g. ATC and quality cockpit of CCLM (depending on necessary releases)
 Empowerment of ATC administrators, ATC quality managers, developers and development managers
 Safeguarding after go-live
Value and benefits

 Transparency & Simplification: It helps to get transparency for all custom codes on their current quality based
on results of ABAP test cockpit (ATC)
 Processes & Strategy: It helps to evaluate existing custom code quality approaches or to setup a customer
tailored approach for custom code quality management
 Planning & Control: It helps to reduce the efforts for change adoption and maintenance

Open
Custom Code Management Tools Enablement
Custom code management (CCM) tools enablement is to perform the CCM tools initialization and configuration in the customer’s SAP environment and to facilitate the knowledge
transfer about the tools operation. The scope includes the implementation of custom code lifecycle management and activation of usage and procedure logging tool. Depending on
the customer’s requirements, the scope can be extended to facilitate the configurations of other tools as well, e.g. ABAP test cockpit, clone finder or decommissioning cockpit or the
custom code migration worklist. The empowering part of the project includes the knowledge transfer about the tools which are included in the scope.
Related Services
Business needs
 None
 Continuity of business processes and risk remediation.

 Enable customer gaining technical transparency on custom code situation in the system specific landscape
 Set-up the needed SAP Solution Manager configuration to implement custom code management tools
 Implement and configure custom code management tools according to the agreed scope
(e.g. CCLM, UPL, …)
 Customer enablement to work with custom code management tools
Value and benefits

 Processes & Strategy: It helps to evaluate existing custom code management and how this can be supported
by custom code management tools

Open
Custom Code Impact Analysis
Custom code impact analysis offers transparency on the existing custom code situation including customer objects and modifications. It helps to
evaluate the impact of changes on custom code. With the results of the analysis the adjustments on custom code can be reviewed and mitigated in an
early stage. It helps customers to reduce efforts for change adoptions and facilitates a smooth completion of the identified adjustments.


 Analyzing and verifying custom code situation and footprint by setting up SAP Solution Manager and SAP
NetWeaver capabilities and tools, effort estimation and innovation dashboarding
 Helps to evaluate impact of changes on custom code
 Helps to reduce efforts for change adoption
 Leveraging results of existing CCM tools
(e.g. CDMC, CC-Apps, SEA, ATC, Custom Code Migration Worklist)
Value and benefits

 Evaluation & Impact: It helps to evaluate impact of changes on custom code. With the information on SAP
changes adjustments requirements can be evaluated reviewed and mitigated an early stage.
 Planning & Control: It helps to reduce the efforts for change adoption and facilitate smooth completion of the
identified adjustments. Custom code impact analysis helps to guide stakeholders through the adjustment
process leveraging adherence to best practices

Open
Custom Code Remediation Support
This service component helps to organize and empower the customer development team to adjust the custom code. It helps evaluate the impact of
changes on custom code development process. With the results of the Custom Code Impact Analysis, the adjustments on custom code will be
discussed and integrated in the development process. This helps you to reduce the time to get your development team on the same efficiency level as
before. The switch to S/4 Hana include new data models and new processes for quality management. The development team has to get familiar with the
new data model and the new processes to build S/4 Hana ready software.

 Leveraging results of existing CCM tools, like SAP ABAP Test Cockpit or Custom Code Migration Worklist
 Analyzing and verifying custom code situation and footprint with the results of the Custom Code Impact Analysis
 Helps to explain the impact of changes on custom code to the development team
 Helps to identify and solve problems during the change adoption (e.g. Black List topic, Compatibility mode issues)
 Helps to introduce the necessary quality management process adjustments
 The service is a long run engagement with the development team during the conversion project as long as the
customer request an expert for the S/4 HANA custom Code adjustments
Value and benefits

 Planning & Control: It helps to reduce the efforts for change adoption and facilitate smooth completion of the
identified adjustments. Introducing quality management processes according to the requirements of the S/4 HANA
 Learning & Adopt: CCRS helps to guide development teams to identify the route cause of issues and to
identifying the changes in S/4 Hana product changes related to the own development areas.
 Optimize: CCRS helps during and after the conversion to analyze the performance of the system and to optimize
the custom code.
Open
Analytics Design
Open
Analytics Design
This service provides guidance on how to leverage new analytics capabilities in SAP S/4HANA such as SAP S/4HANA analytics, implement new
strategic SAP products for analytics and enterprise data warehousing (e.g. SAP Analytics Cloud, SAP Digital Boardroom, SAP BW/4HANA or an SAP
HANA SQL-based data warehouse) and how to integrate them into your existing infrastructure.
Business Needs Related Services:

 Starting from a target analytics architecture (as defined e.g. in the analytics strategy workshop),  Please refer to the Analytics Execution
customers need to plan the next steps for the deployment of the individual components, such as: Service for further related services
 Deployment of SAP S/4HANA embedded analytics
 Migration of existing components such as SAP BW and non-SAP data warehouses to SAP BW/4HANA or
SAP HANA SQL-based data warehouses
 Blueprint the data model for enterprise data warehouses
 Integration with all relevant systems (source systems, data hubs, semantic layers, big data platforms)
 Transition road map for migrating the as-is infrastructure to the target solution landscape

Delivery options (explained on the next slides):
 Analytics Design Workshop
Value and Benefits

 Well-founded technical understanding of the new SAP Analytics technologies related to SAP S/4HANA
 Detailed road map / project plan for moving from the current to the new target architecture
 Guidance on the deployment and integration aspects of SAP’s strategic analytics solutions
 Hands-on experience with SAP S/4HANA embedded analytics based on SAP Best Practices

Open
Analytics Design Workshop
The “Analytics Design Workshop” helps in refining the implementation aspects of the analytics architecture (EDW data model, EIM/integration
interfaces, UI tools and others) and in creating a transition project plan. We also offer empowerment and prototyping options for components such as
SAP S/4HANA embedded analytics, CDS views, SAP Lumira etc. or modelling concepts such as LSA++ and BW & SAP HANA mixed models.
Business Needs Related Services:

 Deep dive into topics outlined in the “Analytics Strategy Workshop”, including:  Component part of Analytics Design
 Guidance on the usage of embedded analytics in SAP S/4HANA and how to integrate with other analytics components
(semantic layer, SAP BW, SAP Analytics Cloud and BI) and on modeling enterprise data warehouses with SAP HANA
and SAP BW/4HANA using the LSA++ concept and the integration to big data technologies (Hadoop, SAP IQ)
 Creation of a detailed transition road map for migrating the as-is infrastructure to the target solution

 Service execution onsite or remote, depending on scope:
 Knowledge transfer and interactive work sessions on core topics such as layered scalable architecture
 Outline of a transition path to the new architecture (SAP BusinessObjects BI, SAP Analytics Cloud, UI5, SAP S/4HANA
embedded analytics, enterprise data warehouse – SAP BW/4HANA and/or SQL-modeled SAP HANA data warehouse)
considering the customer-specific situation
 Definition of data temperature management concept
 Define integration concepts for SAP and non-SAP sources (ODP, SAP HANA EIM, data services,
and other ETL tools)
 Prototype creation for specific scenarios (e.g. SAP Lumira on SAP S/4HANA CDS model); remote
Value and Benefits

 Well-founded technical understanding of the new SAP Analytics technologies related to SAP S/4HANA,
substantiated analytics architecture
 Detailed road map / project plan for moving from the current to the new target architecture

Open

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