Feasibility Study

Knowledge Legal

Reason for
Data
Churn

Knowledge and Skill Building Data

A new strategy would require a significant upgrade in the
knowledge and skill building of the existent employees. That might
pose a major challenge for the company.
Legal
With the growing concern of data privacy and data security, there
might be legal standards and guidelines that have to be followed
while implementing this solution.
The data required for churn analysis would be generated through a
combination of predictive analytics and data analytics. So, data
security would be a challenge for the company.
Reason for Churn
Often the reason for churn of consumers are personal, and cannot
be tracked using data analysis. So, a buffer must be kept while
using the tool which does not interfere with personal data.
 How can VSS use digital solutions?
Automation Artificial Intelligence Machine Learning
• Introduction of virtual assistants • Artificial Intelligence helps to • Machine-to-machine learning
• Smart Visual Interactive platforms to create cognitive intelligence technologies detect systemic service
connect call centers with field • Operation cost can be reduced issues & learn which resolutions work
engineers by AI application

RPA Cloud IOT

Automation
AI ML

Robotic Process Cloud Computing Internet of Things

Automation
• Large data collected from
telecom users can be
• Automates Repetitive Tasks stored in cloud securely
• Minimizes Data entry errors and easily used to analysis
• Service Centers can be Optimized • Energy efficiency is
increased as the cost for
storage is reduced
• Smart offices to reduce
operations cost
• IOT can help to reduce
compliance cost by using
sensors to measure quality
• Improve customer
experience