Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
* Resolution owner will notify final disposition if item is for return or for disposal based
on the information provided by customer or store and/or results of investigation
FMS Product Return Matrix
For Product Return and Submission
Nature of Complaint
Yes No Document requirements, if no product return required
• Flavor/Taste Photo-side, top shot and product indicating defect and code ; Incident Report;
delivery receipt, FBIR; DR/STO; Product Return; Stock Transfer Receipt ;
• Odor Sensory Evaluation Report; Cook test result (if applicable)
• Appearance
- Unopened (RR and buns) -- Photo-side, top shot and product vis-à-vis color guide ; Incident Report; delivery
receipt, FBIR; Approved product destruction
- Opened Photo-side, top shot and product indicating defect and code ; Incident Report;
delivery receipt, FBIR; DR/STO; Product Return; Stock Transfer Receipt ;
Sensory Evaluation Report; Cook test result (if applicable)
• Size and dimension -- Photo-side, top shot and product indicating dimension, size and weight; Incident
Report; delivery receipt, FBIR; Approved product destruction
• Under weight -- Photo-side, top shot and product indicating dimension, size and weight; Incident
Report; delivery receipt, FBIR; Approved product destruction
FMS Product Return Matrix
For Product Return and Submission
Nature of Complaint Yes No Document requirements, if no product return required
Packaging Integrity
• Weak seal/open pack/loose packs --
• Torn packaging and dilapidated --
• incorrect label -- Photo-side, top shot and product indicating code or absence ; Incident Report;
• no label -- delivery receipt, FBIR; Approved product destruction
• tampered --
FMS Product Return Matrix
For Product Return and Submission
Nature of Complaint Yes No Document requirements, if no product return required
• Spoilage --
• Unopened pack (RR and buns) -- Photo-side, top shot and product indicating code or absence ; Incident Report;
delivery receipt, FBIR; Approved product destruction
• Opened pack --
Food borne illness (Salmonella, E. Coli 0157, Listeria, -- Photo-side, top shot and product indicating defect and code ; Incident Report;
Hepatitis) delivery receipt, FBIR; DR/STO; Product Return; Stock Transfer Receipt ;
Laboratory results (for poisoning, allergen contamination)
Chemical or toxic contamination --