GROUP 5

ORGANIZATIONAL BEHAVIOR ISSUES IN LOTTERIA AND

OUR GROUP’S RECOMMENDATIONS TO IMPROVE THE
LOTTERIA’ORGANIZATIONAL EFFECTIVENESS

Members:
Ho My Duyen
Bui Cam Tu
Pham Thi Phuong Thao
Tran Van Thuan
Nguyen Le Kim Ngan
Contend:
I. Introduction
II. Methodology
III.Analysis
1. The theoretical framework
2. Data collection and analysis
IV.Conclusion
1. Summary of the key points
2. Lesson learned
 I. INTRODUCTION

- Lotteria is a fast-food chain originating in East Asia.

- Lotteria is a fast food brand close to Vietnamese consumers.
 II. METHODOLOGY
• Customer survey.
• We have based on the book "Essentials of
organizational behavior“.
• Learn more information from online sources
and rely on the model below to collect and
analyze data:
 III. ANALYSIS
• Data collection and analysis
+ Dominant work value
+ Jobs attitudes
+ Motivation
+ Group-team and communication
process
 Data collection and analysis
Jobs attitudes
QUESTIONNAIRE SURVEY Agree Neutral Disagree

1. Loteria employees feel very happy at work, even when the work is very busy. 12% 40% 48%
2. Employees learn a variety of skills from their work at Loteria such as communication, work 61% 23% 16%
attitudes and emotional control.
3. Management is very concerned and timely support issues that employees face. 46% 39% 15%
4. Employees do not help or support each other at work. 5% 25% 70%
5. Employees are often unfocused because managers do not supervise closely. 2% 5% 93%
6. Loteria often gives employees motivation at work. 36% 31% 33%
7. Loteria environment provides motivation to promote employee development. 65% 22% 13%
8. The pursuit of work at Loteria makes the employees themselves very satisfied. 91% 9% 0%
9. The manager always creates many challenges to impose you on the job. 42% 28% 30%
10. Loteira has a sustainable development strategy. 57% 30% 13%
11. The communication process of Loteria staff is always clear, coherent, easy to listen and create 93% 5% 2%
sympathy for customers.
12. Loteria staff always satisfy customers. 88% 4% 8%
13. The staff always talk at a moderate pace and with adequate sound. 92% 3% 5%
14. Loteria staff behaves skillfully when customers refuse food. 73% 17% 10%
 Data collection and analysis
Motivation
• For Lotteria, improving the morale of all
employees is extremely important
• Motivation theories suggest different
factors that play an important role in
employee motivation
• Employees are paid fairly, commensurate
with their efforts, abilities, and
contributions.
• Employees are motivated by tough goals
 CONCLUSION
* Summary of the key points
• The theoretical framework:
+Job Satisfaction
+Organizations are considered
supportive
+Conditions that can increase
engagement
+Variable-pay plans can enhance
motivation
+Direction of Communication, Oral
Communication, Written
• Communication
+The table of statistics interviewing
+Analyzing Job Attitudes and
solutions
+Analyzing Motivations and
solutions
+Analyzing Communications and
solutions
 CONCLUSION

* Lesson learned
• To satisfy employees at work, a company should listen to employees'
requests in a positive way
• Fair treatment among employees
• Reward for good service staff