Agenda

1 • Introduction

2 • Problem Statement

3 • Human-Machine Collaboration

4 • Reimagining of Business

5 • Risks Associated

6 • Way Forward
Agenda
1 • Introduction

2 • Problem Statement

3 • Human-Machine Collaboration

4 • Reimagining of Business

5 • Risks Associated

6 • Way Forward
 Evolution of AI

AI is typically defined as the ability of a machine to perform cognitive

functions we associate with human minds, such as perceiving,
reasoning, learning & problem solving.

1956: Dartmouth 1964: Eliza, First 1982: Edward 1997: IBM’s 2016: 2018: Self
Conference led by Chatbot was Feigenbaum Deep Blue Alphabet Driving Cars
John McCarthy Developed by Developed 1st Defeated Garry Inc’s AlphaGo Hit Roads
Coins the Term Joseph Expert System, Kasparow, the Defeats Lee
“Artificial Weizenbaum at Giving Rebirth World’s Sadol
Intelligence” MIT to AI Reigning Chess
Champion
 ISMAC Enabling AI

Internet of Things Cloud

Social Media
Analytics

Mobile 1
• Descriptive Analytics

2
• Predictive Analytics

AI 3
• Prescriptive Analytics

Solution
Agenda
1 • Introduction

2 • Problem Statement

3 • Human-Machine Collaboration

4 • Reimagining of Business

5 • Risks Associated

6 • Way Forward
Problem Statement

Replacement
of Workers
with Machine

Collaboration
of AI &
Increasing Humans in
Sophistication Business Short Term
& Application Focus on
of AI in Efficiency
Business
 What Happens When AI Augments Work
Business Needs Both:
1. The naturally occurring capabilities of humans.
2. Quickly analysing prowess of a machine.

Traditional
Process

Data Collection Data Sorting Data Checking Data Interpretation

Future
Process

Benefits
(a/c to a report of
E&Y)
Agenda
1 • Introduction

2 • Problem Statement

3 • Human-Machine Collaboration

4 • Reimagining of Business

5 • Risks Associated

6 • Way Forward
Collaboration between Humans & AI
† Scope of Collaboration :
Providing Customer Service, Translating Languages, Diagnosing
Diseases, Manufacturing, Software Development etc.
† Collaboration Takes Place in Two Ways :
 Humans Assisting AI
 AI Assisting Humans
Humans Assisting AI

† Humans Need to Perform Three Crucial Roles:

 Must Train AI to Perform Certain Task
 Explain the Outcome of Those Task
 Sustain the Responsible Use of AI
 Training
• Machine Learning Algorithms for Performing Specific Tasks.

• Deep Learning Techniques to Perform More Advanced or Generic Task.

Example : Microsoft AI Assistant Cortana Needed Extensive Training to Pick up

Human Emotions.
 Explaining
• Human Explainers: To Explain the Behavior and Outcome of AI to
Non-expert Users.
Industry: Law & Medicine industry, Autonomous Car industry,
Financial Markets, Automation Robots
Example: Help the Insurers and Law Enforcement understand actions of
Autonomous Cars in cases of accidents.
 Newly introduced GDPR gives consumer’s right to receive an
explanation.
 Sustaining
• Sustainers Work to Ensure That AI Systems are Functioning Properly,
Safely and Responsibly.
• Also They Make Sure That AI Systems Fulfill Ethical Norms.
• Sustainer Experts Need to Review Analysis from Explainers When AI’s
Do Cause Harm.
Example: Autonomous Car, Medical Diagnosis, Financial Losses
 AI Assisting Humans

 AI can Amplify Our Cognitive Strengths.

 AI can Interact with Customers & Employees.
 AI can Embody Our Human Skills to Extend Our Physical Capabilities.
 Amplifying Cognitive Strengths

AI can boost our analytic and Decision making abilities by providing right
information at the right time and it can also enhance our Creativity.
Example:
Dreamcatcher application of Autodesk which recommends multiple
possible designs based on user requirement.
 AI Interacting with Customers & Employees

AI Enables Companies to Interact with Employees & Customers in More

Effective Ways
Example:
SEB Bank Now uses Virtual Assistant AIDA to Interact with Customers. It
Answers not only Users Frequently Asked Questions but also Asks Follow-up
Questions to Resolve User Queries
AI Chatbots for Business

Financial
HR
Analyst
Assistant
Assistant

Social
Workflow Media
Assistant Channel
Assistant
 AI Embodying Human Skills

• Robotic extensions that augment a human

worker.
Example
Hyundai is extending the cobot concept with
exo-skeletons. These wearable robotic devices
which adapt to the user and location in real-time
will enable industrial workers to perform their
jobs with super human endurance and strength.
Agenda
1 • Introduction

2 • Problem Statement

3 • Human-Machine Collaboration

4 • Reimagining of Business

5 • Risks Associated

6 • Way Forward
Reimagining of Business: Redesigning
• Identification of Business Areas
• Discover New Ways of Doing Business and Transform Facets
• Co-creation of Solutions with Stakeholders
• Scalability and Sustainability •Employee
Experience
•Customer
Experience

Sustainability
Scaling
•Partner •Society
Experience Experience

Co-creation

Identification
 Honeywell and AI

• Reduce Delays
• Operational and Maintenance Costs

Reference: Sparkcoginition & Honeywell

 Reimagining of Business: Flexibility
• Improved Customer Satisfaction
• Optimized Solutions from Components
• Enhanced Customization
• 51% of Customers Expectations are Influenced by AI

Mercedes Benz- Robots alongside humans to Gigster-Analyze for Autodesk:

customize cars Complexity and Adapt Suggests New Designs
Workflows
 Reimagining of Business: Speed
• Improved Analytics & Response Time to Processing of Information
• Enhanced Collaboration among Specialists
• Aggregating and flagging Questionable Patterns for Better Human Intervention

Cognizant Digital Business-$20 Million Roche- AI aggregates data from Singapore Government-Video
Reduction in Fraudulent Transactions multiple IT systems Analytics for Better Response
Time
Reimagining of Business: Scale
• Automation of Processes & Freeing-up Humans for Complex Tasks
• Continuous Monitoring of Actions

Arya- Intelligence Driven Virgin Trains- Bots Morowitz- Games

Talent Acquisition
Handle Requests Monitoring
Reimagining of Business: Decision Making

• Better Decision Making with Tailored Information and Guidance

• Moving from Predictive to Prescriptive Decision Making

Deep Patient
Digital Twins Robo-Advisers
System
Reimagining of Business: Personalization
• Customers crave personalization

• Individually tailored brand experiences with

precision and at vast scale

• Digital Personalization Health

Care

• Predictive Personalization E-
Commerce

Guest
Experience
Impact of AI on Value Chain

Firm Infrastructure Process Management

HR Management Recruiting

Technology  Software Development

Procurement Requirement Forecasting

Inbound Outbound Marketing

Operations Services
Logistics Logistics & Sales

ICT + Artificial Intelligence

AI Platform (Solution/Services)

• Microsoft Azure Machine Learning Autonomous

Cognitive Assist
for business
• Google Cloud Prediction API to enhance
agility and
experience and
competitive
• Tensorflow productivity
advantage

• InfosysNia
• Wipro HOLMES
• Infrastructure Automation-as-a-Service Hyper Automation for
cost takeout and speed
• Enterprise Diagnostic Solution
Examples in Previous Cases

Royal Phillips BNY Mellon: BNY Mellon

targets AI and robotics with
appointment of digital head….

Toyota Americas: Autonomous

Vehicles…
https://toyota-
ai.ventures/portfolio.html
Agenda
1 • Introduction

2 • Problem Statement

3 • Human-Machine Collaboration

4 • Reimagining of Business

5 • Risks Associated

6 • Way Forward
Possible Risks

BLACKBOX PHENOMENON
 Possible Risks of AI
 If AI-Humans Collaboration is Bypassed, It may Lead to:
Increased use of AI can reduce our ability to think and work independently.
Increased use of AI can replace humans for some of the existing jobs
available right now.
Uncontrolled use of AI at Work may Pose Safety Risks to Humans Around.
Smart machines can learn from bad habits of humans.
It is not always possible for smart machines to understand the order of
importance of humans.
AI can develop skill to alter the instructions that have been fed into the
smart machines initially.
Smart robots can decide that humans are not required at all when they
start thinking too much independently.
Agenda
1 • Introduction

2 • Problem Statement

3 • Human-Machine Collaboration

4 • Reimagining of Business

5 • Risks Associated

6 • Way Forward
Latest Developments & Way Forward in AI
• Robots learning through observation
• Robots as caregivers
• AI aided beverage preparation
• Cybersecurity
• Disease Diagnostics
• Fintech
• Smartphone apps