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# Quality Control

## Dr. Everette S. Gardner, Jr.

x Correlation:
Strong positive
x x Positive
x Negative
x x
* Strong negative
Engineering Competitive

Check force on

Acoustic trans.,
Energy needed
evaluation

to open door
characteristics

level ground
x = Us

resistance
Door seal
A = Comp. A

window
B = Comp. B
Customer (5 is best)
requirements 1 2 3 4 5
Easy to close 7 x AB
Stays open on a hill 5 x AB
Easy to open 3 x AB
Doesn’t leak in rain 3 A xB
No road noise 2 x A B
Importance weighting 10 6 6 9 2 3 Relationships:
Strong = 9

Reduce energy
Reduce force Medium = 3
current level

Target values

to 7.5 ft/lb
Small = 1
Maintain

to 9 lb.

## 5 BA Source: Based on John R. Hauser

4 B BA B xA x and Don Clausing, “The House of
Technical evaluation A x B B
3 A x Quality,” Harvard Business Review,
(5 is best) May-June 1988.
2 x x A
1
Quality 2
Taguchi analysis
Loss function
L(x) = k(x-T)2
where
x = any individual value of the quality characteristic
T = target quality value
k = constant = L(x) / (x-T)2

## Average or expected loss, variance known

E[L(x)] = k(σ2 + D2)
where
σ2 = Variance of quality characteristic
D2 = ( x – T)2

## Note: x is the mean quality characteristic. D2 is zero if the mean

equals the target.
Quality 3
Taguchi analysis (cont.)
Average or expected loss, variance unkown
E[L(x)] = k[Σ ( x – T)2 / n]

L(x) = kx2

## When larger is better (e.g., product life)

L(x) = k (1/x2)

Quality 4
Introduction to quality control charts
Definitions
• Variables Measurements on a continuous scale, such as length or
weight
• Attributes Integer counts of quality characteristics, such as nbr. good or
• Defect A single non-conforming quality characteristic, such as a
blemish
• Defective A physical unit that contains one or more defects

## Types of control charts

Data monitored Chart name Sample size
• Mean, range of sample variables MR-CHART 2 to 5 units
• Individual variables I-CHART 1 unit
• % of defective units in a sample P-CHART at least 100 units
• Number of defects per unit C/U-CHART 1 or more units
Quality 5
Sample mean
value

## 0.13% Upper control limit

Normal
99.74% Process mean tolerance
of
process
Lower control limit

0.13%

0 1 2 3 4 5 6 7 8
Sample number

Quality 6
Reference guide to control factors
n A A2 D3 D4 d2 d3
2 2.121 1.880 0 3.267 1.128 0.853
3 1.732 1.023 0 2.574 1.693 0.888
4 1.500 0.729 0 2.282 2.059 0.880
5 1.342 0.577 0 2.114 2.316 0.864

## • Control factors are used to convert the mean of sample ranges

( R ) to:
(1) standard deviation estimates for individual observations,
and
(2) standard error estimates for means and ranges of samples

## For example, an estimate of the population standard deviation

of individual observations (σx) is:
σx = R / d2

Quality 7
Reference guide to control factors
(cont.)
• Note that control factors depend on the sample size n.

## • Relationships amongst control factors:

A2 = 3 / (d2 x n1/2)
D4 = 1 + 3 x d3/d2
D3 = 1 – 3 x d3/d2, unless the result is negative, then D3 = 0

A = 3 / n1/2
D2 = d2 + 3d3
D1 = d2 – 3d3, unless the result is negative, then D1 = 0

Quality 8
Process capability analysis
1. Compute the mean of sample means ( X ).

σx = R / d2

## 4. Estimate the natural tolerance of the process:

Natural tolerance = 6σx

## 5. Determine the specification limits:

USL = Upper specification limit
LSL = Lower specification limit

Quality 9
Process capability analysis (cont.)
6. Compute capability indices:
Process capability potential
Cp = (USL – LSL) / 6σx

## Upper capability index

CpU = (USL – X ) / 3σx

## Lower capability index

CpL = ( X – LSL) / 3σx

## Process capability index

Cpk = Minimum (CpU, CpL)

Quality 10
Mean-Range control chart
MR-CHART
1. Compute the mean of sample means ( X ).

UCL = X + A2R
LCL = X – A2R

## 4. Set 3-std.-dev. control limits for the sample ranges:

UCL = D4R
LCL = D3R

Quality 11
Control chart for percentage defective
in a sample — P-CHART
1. Compute the mean percentage defective ( P ) for all samples:
P = Total nbr. of units defective / Total nbr. of units sampled

## 2. Compute an individual standard error (SP ) for each sample:

SP = [( P (1-P ))/n]1/2

## Note: n is the sample size, not the total units sampled.

If n is constant, each sample has the same standard error.

## 3. Set 3-std.-dev. control limits:

UCL = P + 3SP
LCL = P – 3SP
Quality 12
Control chart for individual
observations — I-CHART
1. Compute the mean observation value ( X )
X = Sum of observation values / N
where N is the number of observations

## 2. Compute moving range absolute values, starting at obs. nbr. 2:

Moving range for obs. 2 = obs. 2 – obs. 1
Moving range for obs. 3 = obs. 3 – obs. 2

Moving range for obs. N = obs. N – obs. N – 1

## 3. Compute the mean of the moving ranges ( R ):

R = Sum of the moving ranges / N – 1
Quality 13
Control chart for individual
observations — I-CHART (cont.)
4. Estimate the population standard deviation (σX):
σX = R / d2
Note: Sample size is always 2, so d2 = 1.128.

## 5. Set 3-std.-dev. control limits:

UCL = X + 3σX
LCL = X – 3σX

Quality 14
Control chart for number of defects
per unit — C/U-CHART
1. Compute the mean nbr. of defects per unit ( C ) for all samples:
C = Total nbr. of defects observed / Total nbr. of units sampled

## 2. Compute an individual standard error for each sample:

SC = ( C / n)1/2
Note: n is the sample size, not the total units sampled.
If n is constant, each sample has the same standard error.

## 3. Set 3-std.-dev. control limits:

UCL = C + 3SC
LCL = C – 3SC

Notes:
● If the sample size is constant, the chart is a C-CHART.
● If the sample size varies, the chart is a U-CHART.
● Computations are the same in either case.
Quality 15
Quick reference to quality formulas
• Control factors
n A A2 D3 D4 d2 d3
2 2.121 1.880 0 3.267 1.128 0.853
3 1.732 1.023 0 2.574 1.693 0.888
4 1.500 0.729 0 2.282 2.059 0.880
5 1.342 0.577 0 2.114 2.316 0.864

## • Process capability analysis

σx = R / d2
Cp = (USL – LSL) / 6σx CpU = (USL – X ) / 3σx
CpL = ( X – LSL) / 3σx Cpk = Minimum (CpU, CpL)

Quality 16
Quick reference to quality formulas
(cont.)
• Means and ranges
UCL = X + A2R UCL = D4R
LCL = X – A2R LCL = D3R

## • Percentage defective in a sample

SP = [( P (1-P ))/n]1/2 UCL = P + 3SP
LCL = P – 3SP

## • Individual quality observations

σx = R / d2 UCL = X + 3σX
LCL = X – 3σX

## • Number of defects per unit

SC = ( C / n)1/2 UCL = C + 3SC
LCL = C – 3SC
Quality 17
Multiplicative seasonality
The seasonal index is the expected ratio of actual data
to the average for the year.

## Seasonally adjusted data x Index = Actual data

Quality 18
1. Compute moving average based on length of seasonality (4
quarters or 12 months).
2. Divide actual data by corresponding moving average.
3. Average ratios to eliminate randomness.
4. Compute normalization factor to adjust mean ratios so they
sum to 4 (quarterly data) or 12 (monthly data).
5. Multiply mean ratios by normalization factor to get final
seasonal indexes.
6. Deseasonalize data by dividing by the seasonal index.
7. Forecast deseasonalized data.
8. Seasonalize forecasts from step 7 to get final forecasts.

Quality 19
The seasonal index is the expected difference
between actual data and the average for the year.

## Seasonally adjusted data + Index = Actual data

Quality 20
1. Compute moving average based on length of seasonality
(4 quarters or 12 months).
2. Compute differences: Actual data - moving average.
3. Average differences to eliminate randomness.
4. Compute normalization factor to adjust mean differences so
they sum to zero.
5. Compute final indexes: Mean difference – normalization
factor.
6. Deseasonalize data: Actual data – seasonal index.
7. Forecast deseasonalized data.
8. Seasonalize forecasts from step 7 to get final forecasts.

Quality 21
How to start up a control chart system
1. Identify quality characteristics.

## 8. Graph the data and adjust for outliers.

Quality 22
How to start up a control chart system
(cont.)
9. Compute control limits

## 10. Investigate and adjust special-cause variation.

11. Divide data into two samples and test stability of limits.

## 12. If data are variables, perform a process capability study:

a. Estimate the population standard deviation.
b. Estimate natural tolerance.
c. Compute process capability indices.
d. Check individual observations against specifications.