Sei sulla pagina 1di 14

Epiplex

Digital Training and Knowledge


Transfer Platform
1 General Overview
1. General Overview

Easy End user


Adoption Capture and Develop Processes
Reduced
Learning
Curve

Effectiveness Workflow Modeler


Accuracy

Knowledge
Transfer
Simulation: Show – Guide - Tell

Digital Training

3
2 Capture and Develop
2. Capture and Develop

• Capture Tool enables • Objects created • Plug and play capture


technical or non-technical automatically by the engine
process experts software • Zero footprint
• Process experts can mask • Layered and structured step • Doesn’t hamper or interfere
confidential Data by step process with current applications
• Records all user events from • Compatible with Windows • Web browser friendly
mouse movements to short Applications, Citrix, Web
keys Apps, CRM’s, SAP etc.

Captures Develop Process


5
3
Workflow Modeler
3. Workflow Modeler

Dynamic
Collaborate
Version Control
Outline Idea
How the process Works
Each Step Involved
GUI
Process
Graphically Process Digitalization
Modelling
Content Presentation

Internal Simulation
External (notes, audio,
video, callouts, etc) Documentation

Intuitive

Interaction with Objects

7
4 Simulation

Show – Guide - Test


4. Simulation
 Interactive practice mode
 Learner performs the actual
process
 Immediate feedback
 Simulates a real scenario

 On-Screen Interactions  Evaluates the learners


 Annotations knowledge
 How to of process  Assess the procedural concept
 Provides scores

Guide

Show Test

9
5 Digital Training
5. Digital Training

Enterprise Wide Track Performance


Training Deployment Usage of E-learning
Everywhere Any time. Analyze training efficiency
Translate Content - Multilingual Learning Competency
Platform Scoring
Unify process across Geos Certification
Multi Devices

Portal
Audio and Visual Content
Presentation
Real Experience through
Simulation
Guide & Test Features
Self-learning Experience
Knowledge Base
6
Benefits Delivered
6. Benefits Delivered

Improve Training Quality


Increased trainer utilization
Process Improvements Trainers become coaches

Identify and fix process gaps


Compliance Management
Knowledge Transfer
Simulating Real Environment
Self Learning Environment
Reduced Learning Curve
Fast Trained Collaborators
Monitor Training Eficiency

Metrics
Track learning competency
Accuracy of Execution Learner Competency
Reduce cost of process error rate Accreditations
Target Audiences

13
Thanks!
Follow us

/company/teleperformance

/teleperformanceglobal

@teleperformance

@Teleperformance_group

/teleperformance

blog.Teleperformance.com

teleperformance.com

Potrebbero piacerti anche