Guideline Smartcare V1.

0
Attach Success Rate
Customer Experience Management Team
Prepare by
Danny Arif Septiana
(00292574) – Email : Danny.Arif.Septiana@Huawei.com
Flow Analysis
PDP

ATTACH

LOC-UP

DROP CALL
Control Plane
Demarcation

SMS

CSFB

TAU
Flow Analysis – CSFB MO Call SR

Drill down
1 KQI trend of MO 3
to get all
fallback Success
the failure
Rate
traces

Statistics by MME NAME,

from the failure counts of
each MME, it evenly
distributed to each MME

Choose one hour Process to do

2 statistics by 4G 5
data, and drill
down to failure cell, TOP 10 4G
analysis page cells with
Highest Failure
Degradation S1-MME attach Success Rate on SGSN Cibitung
Findings: Degradation S1-MME Attach SR on SGSN Cibitung
Analysis: Degradation S1-MME on SGSN CBT 04 & 05 since Dec 24 (peak hour)
mostly due to some device cannot accepted APN that given from the network, so
device will detach the transaction .

APN request from device and response from the nerwork are different :

Demarcation : 44.66% Contributor of cause analysis is “2 Detach”.

Impact : Some Subscribers under SGSN Cibitung have difficulties to

Action : Still on progress to solved this issue by Cisco Team.
attach on 4G Network , especially on peak hour since Dec 24,2016

HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential Page 4

Attach
Sequence flow – PDP/Create Session Transaction

Rootcause
• PDP Delay contribute by CC-Request Delay due to migration from Cibitung to
Surabaya (Distance Factor) Increments around 50 – 80 ms consume by Cibitung
Pool, Pekanbaru and Bandung Pool.
• Time delay added around 50ms – 80ms will not affect to User Experience

Demarcation Action point:

Location Update

Rootcause

Demarcation Action point:

Drop Call
Sequence flow – PDP/Create Session Transaction

Rootcause

Demarcation Action point:

 Attach
Flow Analysis
START

N
Checking Area User Behaviour Network Problem END

Y • Contributor/Top Worst Area (MME)

• Checking Failure Cause
• Checking User Attach Attempt/Request
Issue Probe Checking based on MME Pool.
• Check Activity (CMU)

Create TT | SQDT
Y Team AREA
Create TT | SQDT
Team Incident
Escalate BO Core
Utilization
SME PS Core
RAN
FOP Monitoring Failure Contributor
Smartcare Capman &
Platform NPM
Update
Solved Confirm

Check Data Closing

Completeness Issue

HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential Page 8

 CSFB
Flow Analysis Below S1-MME/A/Iu-CS Interface

Below A/Iu-CS Interface

START Subscriber or Device Radio Access Network

Core Network

N
Checking Area User Behaviour Network Problem
END
Y • Contributor/Top Worst Area (MME, province)
• Checking Failure Cause
Checking • Checking CSFB Attempt/Request based on MME
Pool.
Issue Probe • Check Incident
• Check Activity (CMU)
Create TT | SQDT
Team
Y AREA
Create TT | SQDT
Team RAN Escalate
FOP BO Core
Capman
SME PS Core
Monitoring
NPM
Smartcare &
Platform Update
Solved Confirm

• Check Data Completeness

• Check Traffic if anomaly Follow up to
team Platform Smartcare need to Closing
restart northboud connection Issue

HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential Page 9

 Thank you
www.huawei.com

HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential Page 10