Applicable to all type product

Remove challenges
Solution of the Problem
Air Purifier •Air Purifier Product Responsibility OEM
•Influence on condition
•Structure changes of condition
•Use of protection technique
Challenges Create challenges Challenges
Internal
Internal

Overall impact
•R & D Eliminated HF causes Cause of HF
Overall impact
•R & D
•Product
•Robust Quality
identification
Positive Negative •AMC Viability
•Effective product

Remove challenges
External MONETARY IMPACT External

create challenges
•Clean Env. Assurance •Maintenance
•Replacement
SUSTAINABILITY

AMC
Benefit

AWARENESS
understanding of natural phenomena

Overall impact
Mandatory customer
Planning Phase
- DC design Corrosion of electronics
Challenges
Policy Internal
•Best & effective infrastructure Environmental issue/ Effective factors
•Operational failure • Gases, Humidity, temperature, dust,
•BCP
Responsibility chemical
Industry External
•Replacement cost

Old Framework
 Solution of the Problem Environmental issue/ Effective factors
•Air Purifier Product • Gases, Humidity, temperature, dust,
•Influence on condition chemical
•Structure changes of condition
•Use of protection technique
Corrosion of electronics

Eliminated HF causes Cause of HF

•Customer service in
•Evaluation of AMC,
coming year •Ensuring timely
•Customer Positive Negative
customer support
awareness for their MONETARY IMPACT for part
products Customer / OEM replacements
• Exploring
opportunities in
controlled
Challenges SUSTAINABILITY environment

AWARENESS
Responsibility understanding of natural phenomena
Challenges

Product Product
Information
Air Purifier Information customer OEM
Money Money

Challenges
•Evaluation of AMC
• Evaluation of business impact
due to working in uncontrolled
environment.
• Awareness about competition
and solution benchmarks

Comprehensive Framework to Analyze the Stakeholder Challenges and Business Opportunities

 High
OEM- Corrosion positive OEM- Define AMC strategy
Customer- Aadvance solutions of air
Customer- Corrosion purifying equipments
positive Air Purifier- Business / Sales

Challenge
/ Control Challenge &
opportunities

OEM- AMC profit

Customer- Operational
Low
profit

Low High

Opportunities / Impact
New Idea