Change Management in Robotic

Process Automation

CMA-CGM
What is the Change Management?
 Moving from one state (A) to other or Future state (b)
 Creating stakeholders buy in
 Educating the staff
 Preventing the business disruption
 Supporting the realization of the business benefits.
Any Technology Transformation expects the following types of
Changes:
 Process Change
 Technology Change
 People Change (including cultural change)
In relation to the people change, there are four scenarios to
consider

 Nothing Changes
 People have to DO something different in their job
 People’s ROLES change completely
 People LOSE their jobs
People react different to the Resulting in
change
 Change Focus on survival
 Uncertainty Unable to collaborate
 Anxiety Unable to think innovatively
 Fear
Physically shutting down

“During the time of change we become irrelevant

Our Experience tells us
 Trust
 Transparency
 Teamwork
Four simple but important steps to set your organization
up for RPA success
 Clarity
 Context
 Collaboration
 Control
Step 1 What do you want to achieve?

This Explains the Clarity

Step 2 Mobilize everyone to get behind the change

This Explains the context

Step 3 Create an environment in which teamwork is celebrated
Collaboration
Step 4 Set up ways to identify and mitigate risks and issues
proactively Control
Creating a successful change environment for the team requires
• Understanding the change environment
• Creating Belief by communicating a consistent and
clear purpose for the change
• Empowering team to collaborate enabled by
transparent ways of working
 Complexity assessment
• Deployment Effort • Standardization Effort
Manual Hours (Monthly) Information silos
Personnel quantity (People) Process steps
Departments Data size (Records/Rows)
Technology landscape Business logic (Complexity)
Metric Workflow 1 Workflow 2 Workflow 3
Manual hours (Monthly 21 - 40 5-10 100
Personnel Quantity (People) 4-6 1-2 15
Departments 1-2 1-2 10
Technology landscape 3-4 3-4 8

Information silos 10- 15 10- 15 25

Process steps 150 150 300+
Data Size (Records/Rows) 1000 500 1500+
Business Logic (Complexity) Medium High High
Deployment (Complexity) High Medium High
Standardize (Complexity) Medium Low High
Estimated Development Effort 4 weeks 2 weeks Consult Experts

Estimated Standardization Effort 2 weeks 1 week 2 weeks+