ADVANCE PROCESS

AUTOMATION(APA)

EXATO TECHNOLOGIES
 THE TEAM & LOCATION

• We have our presence in Noida (NOC), Mumbai & Pune

• 15 Expert developers certified by NICE – 2 to 7 years of experience.
• Successfully delivered projects in multiple domain such as :

• Pause & Resume – GDPR & PDC Compliance

• Travel Automation.
• On boarding process automation.
• Deploying solution for automating customer applications i.e. Siebel and also Web
Applications.
• Deployed Desktop Triggering.
• Automating customer health care application.

EXATO TECHNOLOGIES
 PROJECTS DELIVERED

• CITI
• Implemented and Supported Real Time Authentication(RTA) for all sites.. Automating Client application and
building the voice biometric system in Citi-Bank so as reduce the interrogation of the customer regarding the
bank and identification details. Using RTA we have implemented the voice authentication so that through
customer voice authentication system will identify the customer reducing the time of the customer wasted in
answering the authentication details.

• WNS
• Deploying and supporting the Desktop triggering i.e. (Pause & Resume) the Screen & Audio recording while the
customer share Bank card details and with the agent over the payment call. Covered for Manila site.

• OCBC
• Covered 2 projects for OCBC Bank Singapore. Deploying solution for automating customer applications i.e.
Siebel and also Web Applications.

EXATO TECHNOLOGIES
CONTINUE

• CHUBB
• Deployed Desktop Triggering (Pause & Resume) Solutions for all 4 sites i.e. Singapore, Hong Kong,
Taiwan and Indonesia.

• 24*7
• Deployed Desktop Triggering (Pause & Resume) Solutions for 2 sites.

• WNS
• Pause & Resume.

• TechM
• Desktop Triggering.

• Humana Health Care

• Deployed solution for automating customer health care application.
EXATO TECHNOLOGIES
CONTINUE

• Vodafone
• Automated DB process post merger with IDEA.

• SBI Card
• Provided our developers to Wipro for SBI CC automation project.

EXATO TECHNOLOGIES
 EXPERTISE

• Implementing RTI, RTA & Desktop Triggering solutions.

• Handling Real Time Server Side Issues.
• Real Time Client Installation(Manually & Batch File) as per the scenario of the solution.
• Troubleshooting the RT Client Issues. By Analysing the logs and live testing's.

EXATO TECHNOLOGIES