Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
• Gender
• Tenure
Biographical Characteristics
• Age
– Aged population
– Aged workforce
– Aged employees
• Work behavior
– Age-turnover relationship
– Age-absenteeism relationship
– Age-productivity relationship
– Age-job satisfaction relationship
Biographical Characteristics
• Gender
– Gender-productivity relationship
• Male-female differences
– Physical difference
– Mental difference
– Gender-turnover relationship
– Gender-absenteeism relationship
• Work schedule preference
Biographical Characteristics
• Tenure
– The term of office or service
• Tenure
– Seniority-productivity
– Seniority-absenteeism
– Seniority-turnover
• Individual-level variables:
– Biographical characteristics;
– Ability;
– Leaning;
– Personality characteristics;
– Emotions;
– Values & attitudes;
– Motivations;
– Perceptions
Ability
• Are we created equal?
– Intellectual abilities
– Physical abilities
Intellectual Ability
• Thinking, reasoning, and problem solving
– Information procession
• Basic dimensions of intellectual abilities
– Aptitude
– Verbal comprehension
– Perceptual speed
– Inductive reasoning
– Deductive reasoning
– Spatial visualization
– Memory
Intellectual ability
• Cognitive intelligence
– Ability to comprehend complex things
• Social intelligence
– Ability to relate to others
• Emotional intelligence
– Ability to identify, understand, and manage
emotions
• Cultural intelligence
– Ability to function in cross-cultural situations
How to define successful
performance?
Performance = Ability X Motivation
Ability-Job fit
• Individual-level variables:
– Biographical characteristics;
– Ability;
– Leaning;
– Personality characteristics;
– Emotions;
– Values & attitudes;
– Motivations;
– Perceptions
Learning
• Learning involves changes
•
• Change must be relatively permanent
• Operant conditioning
– Behavior = f (learned consequences)
– Voluntary participation
• Social learning
– Observational learning
– Perception & attitude in learning
Shaping Behavior
• Communication
– Learned consequences
• Change in behavior
• Reinforecment
– Positive reinforcemen
• Following a response with something pleasant
– Punishment
• Following a response with something unpleasant
Organizational applications
• Well pay vs. sick pay
• Employee discipline