Communication EE

4 T H C O F F Barriers

Casual Restaurant
 4 T H C O F F Barriers SEQUENCE

Background
Problem Identification
Communication EE

Barriers to Communication
Suggestions to Overcome Barriers
Needs Identification
Questions
 B A C KG R O U N D
Barry
4 T H C O F F Barriers

27 years old
Communication EE

Food Service Manager

Servsafe Certified

Supervisor & Manager

 B A C KG R O U N D

Other Employees
4 T H C O F F Barriers
EE

Work in Backyard
Communication

16-55 years old

Diverse Culture

Not Fluent in English

 B A C KG R O U N D

Tra i n i n g
4 T H C O F F Barriers
EE

O n J o b Tra i n i n g
Communication

Appropriate Hygiene

T i m e & Te m p e r a t u r e

Cleaning & Sanitizing

 4 T H C O F F Barriers
EE P R O B L E M I D E N T I F I C AT I O N

Owners
Communication

Cost Sensitive
 4 T H C O F F Barriers P R O B L E M I D E N T I F I C AT I O N

Barry
Communication EE

Poor Personal Hygiene

Emotional Unstability
 P R O B L E M I D E N T I F I C AT I O N

Employees
4 T H C O F F Barriers
EE

H i g h Tu r n o v e r
Communication

Age Difference

Diverse Culture

English is not Primary Language

 4 T H C O F F Barriers B A R R I E R S TO C O M M U N I C AT I O N

Language Barrier
Communication EE

Cultural Barrier

Te c h n o l o g i c a l B a r r i e r

Individual Barrier
 OVERCOMING BARRIERS
Clarity in Message
4 T H C O F F Barriers

Fostering Good Relationship

Communication EE

Division of Labor

Empathize

Reinforce Words with Actions

N o n Ve r b a l C o m m u n i c a t i o n
 4 T H C O F F Barriers
EE N E E D S I D E N T I F I C AT I O N

Physiological Needs
Communication

Social Needs
Communication EE
4 T H C O F F Barriers

QUESTIONS