McKinsey & Company

Group presentation - Controlling

Has offices in 130+ cities in 65+ countries
More than 10,000 employees
$10 Billion revenue in 2018 $10 Billion

$7.5 Billion

$3.8 Billion

Bain & Company Boston Consulting McKinsey & Company

Group
Pulp & paper
Oil & Gas
Aviation

Million
US$
Insurance

Technology
Financial
NATHAN HARJANTO
Senior business analyst at McKinsey & Company
How “Controlling” works in McKinsey

Performance Dashboard
We will use “performance
dashboard” system to keep track
of all aspects of the client’s daily
activity
Function Responsibility
Each of the team members
will be given responsibility
for each function
Partner Control
Partners will come occasionally
(1-2 times a week) to check the
team’s progress
Check-in Processes
Every day in the morning &
evening there are check-in
processes between team
members to communicate
and align with each other
 04
Internal job board

Choosing the right Post the project to the

internal job board so that
person other people can apply for
the project

03
Reach out to potential
people
Reach out to the people
who have we identify will
have a huge contribution

02
Capabilities Identification
on the team
Identify the skills &
capabilities needed for the
project

01
Project Identification
Identify the nature of the
project
Competency
Supporting team
Consulting team
› Research function
› Digital improvement
› Financial expert
› Advance analytics
› Industry expert
› Big data
› Prototype development
› Etc

Project
› Assist the client to solve
their key issues
› Improving the client’s › Assist the consulting team
company performance in carrying out their duties
› Etc › Providing data
› Research purposes
Function
Function
Maximing performance

Team discussion Determining Psychology test Understanding other

team norms “MBTI” team members
tendencies

01 02 03 04
Maximing performance

M Myers

B Briggs

T Type

I Indicator
Time needed to complete a project

Shortest Average Longest

2 – 3 weeks 2 – 3 months 6 – 12 months
(mainly for financial project) (mainly for implementation project)
Three – Step Process

01 02 03

PROBLEM WORK STREAM TASK DISTRIBUTION

Problem structuring Identify the work stream Identify the right person for the job

Identify the problem & nature of the The necessary task to complete to finish Each person are responsible for 1
project a single project function, task distribution depends on a
person’s field of expertise & skill set
Difficulties

We will also help the team members to

contact a former director / C – level from
How to interact with a client who have
a similar industry to give them the
worked for 30-40 years in a particular
knowledge of the best practice for the
industry?
industry
Challenge Best Practice

01. 02. 03. 04.

“Speed up” Provide valuable

For 2 – 3 days we encourage team input
members to catch up with the industry Provide valuable input for the client
by providing them source of knowledge based on the research that has been
from McKinsey’s internal database done
Performance Issue

Low performance On job Training

 Difficulty on balancing senior’s pace (in the event  A senior will be assigned to guide, assist, and to
where a senior can quickly identify the problems & train the junior member so that the junior
formulate solutions to the problem member can improve their performance in a team.
 1 Entrepreneurship

2 Over deliver

Work
Procedure
3 Problem Solving

“Obligation to dissent”
4
A successful project

Over deliver 3 – 10 times of what was expected by

the clients
Generate 10 – 20 times the profit before the changes
are made
Contribute to the sustainability of the client’s
company for the next 10 to 20 years

Buy-in from every stakeholders in the company

Making sure that the client’s follow our advice

Recommend

I II III

Management
System

KPI

Organizational
changes
Results are not as expected by clients?

McKinsey had the right to

refuse to do a project if
We always aim to deliver We will deliver at least
we couldn’t see that we
10 times the client’s 3 times the client’s
could generate more
expectations expectations
than 3 times the results
expected by the clients

Over Deliver 3 times Right to

As a minimum Reject Project