Jennifer Forbes

Jinelle Adams
Nwakego Isika
Nickkisha Farrell
Aminath Shayaan
 The Organization – CISCO Systems
 Key Success Factors
 PEST Analysis
 SWOT Analysis
 Porters Five Forces
 Recommendations
 Conclusion
World leader in networking equipment for the
Internet. Cisco aims to empower the Internet
generation.
 Transnational Public Company

 Headquarters – San Jose, California, USA

 Number of Empoyees – 65, 545

 Offices in the United States, Canada, European Markets,

Emerging Markets, Asia Pacific, and Japan.(Cisco Annual
Report, 2009).
 Ability to manufacture and design new
products with new world processes

 Strong and strategic industry partners

 Customer Relationship Management

 Innovativeness
 Barriers to Entry
EASE OF INTERNET BASED PROVIDER
FEW START-UP ELEMENTS
TECHNOLOGICAL KNOW-HOW
MERGERS/TAKEOVERS
Supplier Power
HIGH INDUSTRY DEPENDENCE
UNDIFFERENTIATED INPUTS
CISCO LINKS SUPPLIERS

Competitive Rivalry
DISPERSED SEGMENTS
NICHE PROVIDERS
RAPID PACE OF CHANGE

Threat of Substitutes Buyer Power

FEW COMPETING TECHNOLOGIES ALTERNATIVE PRODUCTS
MINIMAL ALTERNATIVES HIGH SWITCHING COSTS
HIGH SWITCHING COSTS TECHNOLOGIES ARE A NECESSITY
• THE GLOBAL FINANCIAL CRISIS • INFO. TECH INFRASTRUCTURE ATTACKS
(FUTURE INVESTMENTS)
• UNSUSTAINABLE PRODUCT GROSS
• POOL OF EXPERT WORKERS IN THE
MARGINS
INDIAN MARKET
• EXPANSION IN CHINA AS OTHER • CYBER CRIME
GLOBAL COMPANIES EXPAND TO THIS • UNCERTAINTY OF GLOBAL ECONOMY
MARKET
 Problem 1:

The Supply Chain Management Inefficiency

 Cause (According to case)

 Over reliance on complex technologies
 Pyramid Structure of Supply Chain (Reliance on multitude of
suppliers and manufacturers)
 Errors in Forecasting product demand

 Result
 Billions of dollars lost on overstocking of Inventory
 Solution : Supply chain Integration
 Continuous assessment of “mediating variables such
as supplier performance and industry impacts”.

 Solution : Inventory Management & Outsourcing Principles

 Decide on specific levels to include in supply

chain integration process
 Hence flattening of the pyramid structure of
Supply Chain outlined in the case
  Problem 2: HRM – Disgruntled Ex-Employees

 Solution : Industrial Democracy

• Involvement of staff in making decisions (through structures

and processes) which involve the sharing of authority and
responsibility in the workplace

• Shareholder Agreement to Supervise Process

  Problem 3: CRM – Anticipating User Demands

 Solution : Integration of HR and CRM Systems

• Employees will have direct access to customer
information

 Solution : Extension of CRM to Channel Partners

  Problem 4: Security Attacks

 Solution : Culture of Research and Development

 Strategically choose locations of offices

 Enrichment of Potential Job Recruitment and

Selection Process
 Streamlined SCM processes, through
restructuring


 Enhanced HR practices


 Strategic Execution of R&D