• NAME - SHREYANSH SURANA

• CLASS - XTH - C
• SUBJECT - SOCIAL STUDIES
• SUBMITED BY - SHREYANSH SURANA
• SUBMITED TO - SONIA MA’AM
• TOPIC - CONSUMER AWARENESS
 ACKNOWLEDGMENT
I would like to express my deep gratitude to
people who had help and supported me
throughout my project . I am graceful to my
teacher for her continuous support for the
project .
I wish to thank my parents for their infidel
support and interest who instituted me and
encouraged me to go my one way without
them I would not able to complete my work
 CONTENT
• 1) INTRODUCTION
• 2) CONCEPT OF CONSUMAR PROTECTION
• 3) NEED OF CONSUMAR PROTECTION
• 4) CAUSES OF CONSUMER EXPLOITATION
• 5) RIGHT OF CONSUMER
• 6) RISPONSIBLITY OF CONSUMER
• 7) WAYS OF MEANS OF CONSUMAR PROTECTION
• 8) COMSUMAR PROTECTION ACT 1986
 CONSUMAR AWARENESS
• INTRODUCTION : We buy a variety of goods and
services in our day to life. What ever we buy we pay for
it and services in our he product we buy. This may be
on account of poor quality of product over changing by
the shopkeeper, lower quality of content misleading
advertisement and so on
• MEANING OF CONSUMAR : A consumer is a person
who consume or use any good or services goods may
be consumable like wheat, salt, sugar, fruit etc. or
durable items like T.V. ,refidgrator , taster ,mixer etc.
Services refers to items like electricity, cooking gas
transportation etc. Normally ,normally it is the
consumer .But buyers are termed as consumer . For
Example when your father buy apple for you and
you consume them ,you’re your father as well as
your self are treated as consumer . The same things
applies for hiring a taxi to go to your school. In
other words even the buyer of goods and services
weather he use them himself or purchases for
consumption or use by some other person is
treated as consumer into eye of laws. How ever, a
person who buy good for any commercial purpose
is not treated as consumer
 For the purpose of goods , a consumer means.
• A. One who buys any goods for consideration.
• B. Any user of such goods other then the person
who actually buy it provide such use is made with
the approval of buyer .
For the purpose of services , a consumer means.
1. One who hire any services or services for
consideration .
2. Any who hires of such services provides the
services is availed with the approval of such
person .
 CONCEPT OF CONSUMER PROTECTION
AND CONSEPT MAIPRACTICES
• Consumer protection means safe guarding the
interest and rights of consumer. In other words it
refers to the measures adopted for protection of
consumer from unscrupulous and unethical
malpractices by the business man and to provide
malpractices leading to consumer exploitation are
given bellow-
• Sale of adulterated good that is , adding something
unfair or to the real sold.
• Sale of superior goods that is selling something of
little value instead of the real product .
• Sale of sub-standard goods that is sail of goods
which do not confirm to prescribe quality
standard.
• Sale of duplicate goods.
• Use of false weight and meaning leading to
underweight.
• Hoarding and black marketing leading scarcity
and rise in price.
• Charging more then the maximum retail price
fixed for the product.
• SUPPLY OF DEFECTIVE GOODS –
• Misleading advertisement that is advertisement
falsely claiming a product or standard.
• Supply of inferior services that is the quality of
services lower then the quality agreed up on.
The above instances shows the exploitation of
consumer in the context of goods and services .
So the measure adopted by the government or
non governmental organisation for safe guarding
of the consumer to constitute consumer
protection
 NEED OF CONSUMER
PROTECRUON
• SOCIAL RESPONSIBILITY- The business must be
guided by certain social and ethical norms. It is
the moral responsibility of the business to serves
the internet of consumer keeping in line with this
principle . It is the duty of the producers and
traders to provide the right right quality and
quality of goods at prices to the consumer .
• INCREASING AWARENESS- The consumer are
becoming so mature and cinsious of their rights
against the malpractices by the buisnessman
• CONSUMER SATISFACTION- Father of nation
Mahatma Gandhi had once given a cell to
manufacture and traders to “ teach your
consumer as God . Consumer satisfaction is the
key to success of business.
• PRINCIPLE OF SOCIAL JUSTICE- Exploitation of
consumer is againsed the directive principle of
state policy as laid from the constitution of India
 Causes of Consumer Exploitation
• 1. Illiteracy and Ignorance: Consumers in India are mostly
illiterate and ignorant. They do not understand their rights.
A system is required to protect them from unscrupulous
businessmen.
• 2. Unorganised Consumers: In India consumers are widely
dispersed and are not united. They are at the mercy of
businessmen. On the other hand, producers and traders are
organized and powerful.
• 3. Spurious Goods: There is increasing supply of duplicate
products. It is very difficult for an ordinary consumer to
distinguish between a genuine product and its imitation. It
is necessary to protect consumers from such exploitation
by ensuring compliance with prescribed norms of quality
and safety
• 4. Deceptive Advertising: Some businessmen give misleading
information about quality, safety and utility of products.
Consumers are misled by false advertisement and do not
know the real quality of advertised goods. A mechanism is
needed to prevent misleading advertisements.
• 5. Malpractices of Businessmen: Fraudulent, unethical and
monopolistic trade practices on the part of businessmen lead
to exploitation of consumers. Consumers often get defective,
inferior and substandard goods and poor service. Certain
measures are required to protect the consumers against such
malpractices. 1. Lack of knowledge: The main reason for
exploitation of consumers is lack of knowledge. Several
consumers do not have the knowledge about the price,
quality, services related commodities. Therefore, consumers
simply trust the facts told to them by the sellers and purchase
goods, thus become trapped and are exploited.
• 6. Consumer's indifference towards the market:
There is a large group of such consumers who
behave indifferently regarding purchasing. There
are some consumers who think as – what to do,
everything is alright, leave it , why to take cash
memo, whatever goods the shopkeeper gives is
good, things should be cheap, good and durable ,
What is the need of the standardization marks like
ISI and AGMARK etc. The producers take full
advantage of this indifferent behaviour of
consumers and succeed in exploiting them.
 Rights of Consumers
• (a) Right to Safety
• It is the right of the consumers to be protected against goods and
services which are
• hazardous to health or life. For example, defective vehicles could
lead to serious
• accidents. The same is true of electrical appliances with sub-
standard material. Only
• recently, there were mass protests and boycott of soft drinks due to
presence of
• hazardous pesticides beyond permissible limits. Thus, right to safety
is an important
• right available to the consumer which ensures that the
manufacturers shall not produce
• and sell sub-standard and dangerous products.
• b) Right to be Informed
• The right to be informed is an important component of
consumer protection. The
• consumer must be provided with adequate and
accurate information about quality,
• quantity, purity, standard and the price of the goods
and services.
• (c) Right to Choose
• The right to choose provides that the consumer must
be assured, whenever possible,
• access to a variety of goods and services at competitive
prices. If the market has
• enough varieties of products at highly competitive
prices, the buyers have an opportunity
• of wide selection.