LESSON 3: HANDLING OF RESERVATION REQUESTS

TECHNICAL TERMS

Guest Reservation data – Hotel document that

shows guest’s important details for his or her
whole stay in the hotel.

Registration Card– Formal document that

registers a guest into the hotel for
accommodation.
 TECHNICAL TERMS

Reservation Report– Report used to determine

if the number of rooms sold in a hotel is
significantly reaching or departing from the
expected target sales for reservations
Room Availability– Room status that forecasts
the number of rooms of each type and in each in
category that will be available for sale for the
guests
 RESERVATION
REQUEST
There is always a systematic process and
procedure in any kind of transaction these
procedure of operation are not just created but
these must be properly observed and followed
to gain the expected outcome or good results.
The following steps below are the standards or
the basic knowledge that you must learn in
handling a typical reservation requests.

1. RECEIVED RESERVATION REQUEST THE

MINIMUM . Before thriving into much specific
details, the first step in the reservation process
into obtain minimum information about the quests
propose stay that includes the following:
The following steps below are the standards or
the basic knowledge that you must learn in
handling a typical reservation requests.

1. RECEIVED RESERVATION REQUEST THE

MINIMUM . Before thriving into much specific
details, the first step in the reservation process is
to obtain minimum information about the guest’s
proposed stay that includes the following:
1. GUEST NAME
2. TYPE OF ROOM
3. LENGTH OF STAY
4. ARRIVAL DATE

The reservation officer should start by saying:

“ Good morning, front office reservation, how

may I help you?”.