KONSEP MANAJEMEN OPERASI

Resource Management Product

Material Planning Goods
Machinery Organizing Services
Manpower Directing Information
Energi Reporting Time
Information Evaluating
 CITA-CITA
Ketidakpastian (AIM)
Tinggi

TUJUAN
(GOAL)

SASARAN
(OBJECTIVE)

TARGET

Kepastian
OPERATIONAL
Tinggi
 KONSEP MANAJEMEN OPERASI

Conceptual
Skill Top Manager

Human Skill Middle Manager

Technical
Skill Lower Manager
 PEMBAHASAN AWAL MANAJEMEN OPERASI

INPUT CONVERTION OUTPUT

PROCESS

PRODUK
APA
 MASALAH PROSES

INPUT CONVERTION OUTPUT

PROCESS

BAGAIMANA PRODUK
PROSESNYA APA
 MASALAH INPUT

INPUT CONVERTION OUTPUT

PROCESS

BAHAN BAGAIMANA PRODUK

BAKU? PROSESNYA APA
STRATEGI DAN TAKTIK

STRATEGI

TAKTIK

OPERATIONAL
HUBUNGAN KORELATIF UNSUR ORIENTASI MANAJEMEN
OPERASI

Fokus pada
Kualitas

Fokus pada Fokus pada

Kecepatan Fleksibilitas

Fokus pada
Biaya atau Harga
Diagram venn manajemen Operasi

Value Transformation
Design Decision Added
Decision and
and Activities
Activities
Operations
Management
Order Efficiency
Winner

Continuous Improvement
Activities
 Strategi Perusahaan
1.Strategi Pemasaran, 2.Srategi Operasi, 3.Strategi
Keuangan, dan 4. Strategi Administrasi & Sumber Daya
Manusia

Strategi
Operasi

Didukung Pelaksanaannya oleh:

5P

Production & customer Service

Tujuan dan
kepuasan pelanggan
 Core Competence
managenent

Virtual Capability for

Enterprise Agile reconfiguration
Manufacture

Knowledge-driven
Enterprise
D Customer
Satisfaction
R
I SYSTEM GOALS
V Management of Customer
E Satisfaction
Process Quality relative to
R
Customer competitors
Senior Focus &
Executive Satisfaction
Leadership Human
Resources
Management
Quality and
Operational
Strategic
Results
Quality
Planning MEASURES OF
PROGRESS

Product & Service

Information and Quality
Analysis Productivity
Improvement
Supplier Quality

Kerangka kerja MBNQA yamg ditangani oleh West Reduction/

Minimization
NIST