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Information
Gathering and
Processing in
RETAIL
Retailing MANAGEMENT:
A STRATEGIC
APPROACH,
10th Edition
BERMAN EVANS
Chapter Objectives
To discuss how information flows in a
retail distribution channel
To show why retailers should avoid
strategies based on inadequate
information
To look at the retail information system, its
components, and recent advances
To describe the marketing research
process
8-2
Figure 8-1: How Information Flows
in a Retail Distribution Channel
8-3
Suppliers Need To Know
8-4
Retailers Need To Know
8-5
Consumers Need To Know
8-6
Retail Information System (RIS)
8-7
Figure 8-2: A Retail
Information System
8-8
Data-Base Management
8-9
Five Steps to Approaching Data-
Base Management
Plan the particular data base and its components and
determine information needs
Acquire the necessary information
Retain the information in a usable and accessible
format
Update the data base regularly to reflect changing
demographics, recent purchases, etc.
Analyze the data base to determine strengths and
weaknesses
E.g. By customer; purchase frequency, items bought,
average purchase
8-10
Figure 8-4: Retail Data-Base Management
in Action
8-11
Components of a Data
Warehouse
Physical storage location for data – the
warehouse
Software to copy original databases and
transfer them to warehouse
Interactive software to allow processing
of inquiries
A directory for the categories of
information kept in the warehouse
8-12
Data Mining and Micromarketing
8-13
Figure 8-6: Applying UPC Technology
to Gain Better Information
8-14
Figure 8-7: The Marketing
Research Process
8-15
Marketing Research
in Retailing
8-16
Secondary Data
Advantages Disadvantages
Inexpensive May not suit current
Fast study
Several sources May be incomplete
and perspectives May be dated
Generally credible May not be accurate
Provides or credible
background May suffer from poor
information collection techniques
8-17
Secondary Data Sources
Internal External
Sales reports Government
Billing reports – Retail Trade
– Statistical Abstract
Inventory of the
records – Public records
Performance
reports
8-18
Primary Data
Advantages Disadvantages
Collected for May be more
specific purpose expensive
Current Tends to be more
Relevant time consuming
Known and Information may not
controlled source be acquirable
8-19
Primary Data Decisions
• In-house or outsource?
• Sampling method?
– Probability
– Nonprobability
• Data collection method?
– Survey
– Observation
– Experiment
– Simulation
8-20
Survey Methods
In-person
Over the telephone
By mail
Online
8-21
Mystery Shoppers
8-22