“EXCELLENT HOTEL,

MANILA AIRPORT”
Review
 Marina Service Excellence gets to shine at the
Manila Airport. Marina Hotel, my fourth time here
and have been impressed each time. Service
professionals do all they can do to make the guest
feel welcome; they greet courteously, and are very
friendly. Very safe feeling, very clean and attached
to Nice Hotel Mall for a terrific selection of
restaurants, high end shopping or browsing, and a
casino. Easy transportation arrangements can be
made to the airport and back. We will stay here
again.
•What is your impression on the
reviewer’s evaluation of Marina’s Hotel’s
services including their sanitation and
cleanliness?
GNINAELC TESNGA OR SCEHIMLAC
Cleaning
agents or
chemicals
 CLEANING AGENTS OR CHEMICALS
USED IN HOUSEKEEPING
• Detergents
• Deodorants
• Acid cleaner
• Laundry aids
• Alkaline cleaners
• Polishes
• Solvent cleaners
• Floor seal
• Disinfectants
• Abrasives
 DETERGENTS
• Are made from pure soap or organic chemicals

Two types of detergent

 Soapy detergent- comes in flakes for washing delicate fabrics and powder
for washing soft fabric.
 Synthetic detergent- is made from organic chemicals derived from
petroleum
- Use extensively in housekeeping
- Used for cleaning task and for washing up the floors
- In a form of powder, liquid, gel or crystals
 DEODORANTS

• Are agents used for hiding bad smells

• They counteract stale odors and sometimes
introduce fragrance in the area
• Used in guest rooms, bathrooms, in public areas
• Available in liquids, powders and crystalline blocks
• Naphthalene serves as effective deodorizer
 ACID CLEANER

• Acid used as cleaning agents may vary from mild acid (

e.g. acetic acid) to strong concentrated hydrochloric acid
• Acid should be used in solutions followed by thorough
rinsing.
• All acids should be used under supervision with extreme
caution and with the protection of rubber gloves.
• Strong acids are poisonous and corrosive
 LAUNDRY AIDS

• Are used as cleaning materials contain

stiffening agents and fabric conditioners
 POLISHES

• Are cleaning agents that are applied to surface to form a

hard protective layer and thus guard against finger
marks, stains and scratches
• They create a pleasant shine on a hard surface

Ex. Metal polish, furniture polish, and floor polish

 ALKALINE CLEANERS
• Are used in laundry and are particularly good for removing grease
• Corrosive and poisonous and must be used under strict supervision.
Example
Sodium carbonate (washing soda) -is used to soften water and remove light
grease marks
Sodium hydroxide (caustic soda)- is used for removing grease from grills and
blocked drains
Sodium hypochlorite ( bleach) is used for whitening and removing stains
from hard and soft surfaces.
 SOLVENT CLEANERS

• Are used extensively for dry cleaning and for stain

removal
• They all have strong fumes and should be used in a well
ventilated room
• Are useful for cleaning grease or polishing surfaces
• Solvents evaporate so they are ideal for cleaning
windows, mirrors and picture frames
 FLOOR SEAL
• Can be either solvent or water-based
• Applied to a floor’s surface to form a semi-permanent protective barrier to prevent
dirt, liquids, grease stains and bacteria from penetrating
• It may last up to five years before replacement is necessary

Example
Oleo- resinous
One pot plastic
Pigmented sealers

- are used in wood cork and magnesite floors, wood,

concrete and stone floors
 DISINFECTANTS
• Are used to kill harmful germs
• Have strong smell and therefore should be used in recommended
amounts in areas where germ control is required

Example
Phenol- used to dilute or concentrate solution to disinfect surfaces
in hospitals
Halogen- its elements and iodine may be used as disinfectants.
 ABRASIVES
• Are substances or chemicals that depend on their rubbing or
scratching action to clean dirt from hard surfaces
• Are used to remove very stubborn stains of various surfaces

Examples
Fine abrasives- jeweler’s rouge (a pink oxide of iron used for
shining silver)
Hard abrasives- sand paper, fine ash, pumice stone, and steel
wool
ALL PURPOSE CLEANER AND
GLASS CLEANER
 REMEMBER

• Water is not cleaning agent but it is very important in

rinsing and finishing the final cleaning process.

• Use warm water to dissolve detergent more easily.

 DIFFERENT CLEANING CHEMICALS:
USE AND PROPER DILUTION
1. All-purpose cleaner- used to clean all types of washable surfaces
a. For glass panels and mirrors:
- 1: 100 one part of cleaner to 100 parts of water
to use: spray or wipe, then rinse and dry with clean cloth
b. For steel, rubber, fiberglass and formica
- 1: 75 one part of cleaner to 75 parts of water
to use: spray or wipe, then rinse and dry with clean cloth
c. For painted walls, surfaces, floors and ceiling
- 1: 50 one part of cleaner to 50 parts of water
to use: spray or wipe, mop, rinse and dry with a clean cloth or mop
2. Wax stripper or remover- used to loosen, break up and strip off old waxes,
finish and sealers.

a. For stripping of polymer sealer or finish or heavy wax build up:

- 1: 4 one part of wax stripper to four parts of water
b. For unusual stripping of wash build up mon floor, corners, and edges:
- 1:0 pure concentrated wax stripper
 USEFUL TIPS IN SELECTION OF
CLEANING AGENTS
• Always use mild cleaning agents, as they are more pleasant to
use and less likely to cause damage injury
• Strong smelling agents should be avoided due to their offensive
smell which might cause harm to an individual and the
environment
• Buy polishes in manageable amount to avoid wastage because it
can evaporate and dry in a short span of time
 SAFE USE OF CLEANING
CHEMICALS
• Read container labels and follow directions
• Make sure all chemical containers are not leaking or damaged
• Label all chemicals correctly
• Wear personal protective equipment at all times while handling chemicals
• Do not mix chemicals
• Do not sniff contents of containers
 END OF PRESENTATION

•Thank you for

listening MY HE
STUDENTS! 