RCA No.

:
2019/RCA/RSCBLR/070

ISSUE: Degradation in quality of Deliveribles of 15_ATBGL_517

 TEAM MEMBERS

SITE TEAM BGL TEAM

TORRENTA Jean-Louis Kavitha G

GRELET Alexandre KUMAR Purushottam

ESTECAHANDY Maider

Presentation title - 06/11/2019 – P 2

© ALSTOM 2013. All rights reserved. Information contained in this document is indicative only. No representation or warranty is given or should be relied on
that it is complete or correct or will apply to any particular project. This will depend on the technical and commercial circumstances. It is provided without
liability and is subject to change without notice. Reproduction, use or disclosure to third parties, without express written authority, is strictly prohibited.
 Problem Definition and Containment Action
Responsi
Immediate Action bility for
Description of the Issue Date Status
(Containment Action) Immediat
e Action

Problem Definition : For Regiolis Database

, there was issue in quality of deliveribles
in the month of Feb-2019.
Ccustomer was not happy with the
deliveribles submitted by new resource.
1. Next month onwards ( from There is no
( Note : Below is the Scope of WP each march-2019) , the work for Regiolis Purushott March 5, unsatisfactio
month: database was done by Purushottam am 2019 n from
Project Database update: REGIOLIS, X60B, instead of Kavitha. KUMAR customer till
XCC-SHUM,XCC-ENNO now.
Product Database update: DJ(M),
CONTACTORS AND SECTIONEOURS
Module Database update: CADIX, PALIX
,CVS)

Presentation title - 06/11/2019 – P 3

© ALSTOM 2013. All rights reserved. Information contained in this document is indicative only. No representation or warranty is given or should be relied on
that it is complete or correct or will apply to any particular project. This will depend on the technical and commercial circumstances. It is provided without
liability and is subject to change without notice. Reproduction, use or disclosure to third parties, without express written authority, is strictly prohibited.
ROOT CAUSE - WHY-WHY ANALYSIS

Issue Why 1 Root cause

1. It is observed that
in Regiolis, there
was so many
unacceptable
errors in Regiolis
Database.
2. The identified
errors was mainly
due
• Process was 1. For this WP , the way of KT was not correct.
1.Quality
not followed. 2. Before Submitting, the owner has to crosscheck the work he/she has done.
of
• Regiolis
deliveribl
Project has a
es was
lot of
not as per
exceptions
mark.
and rules
and it is not
listed in one
document.

.
Presentation title - 06/11/2019 – P 4
© ALSTOM 2013. All rights reserved. Information contained in this document is indicative only. No representation or warranty is given or should be relied on
that it is complete or correct or will apply to any particular project. This will depend on the technical and commercial circumstances. It is provided without
liability and is subject to change without notice. Reproduction, use or disclosure to third parties, without express written authority, is strictly prohibited.
Corrective Action

Root cause Corrective Action Action Owner Date Status

1. All the information related
1. For this WP , the way to the specific project
of KT was not correct. has been put together . 1. Purushotta
1. April 5th 1. Open
2. Before Submitting, the 2. To check the output after m Kumar
2. Mar 5th 2. Closed
owner has to updating again . 2. Kavitha G
crosscheck the work ( The General list has been
he/she has done. prepared).

Presentation title - 06/11/2019 – P 5

© ALSTOM 2013. All rights reserved. Information contained in this document is indicative only. No representation or warranty is given or should be relied on
that it is complete or correct or will apply to any particular project. This will depend on the technical and commercial circumstances. It is provided without
liability and is subject to change without notice. Reproduction, use or disclosure to third parties, without express written authority, is strictly prohibited.
Preventive Action
Corrective Action Preventive Action Action Owner Date Status
1. All the information
1. A detailed Checklist to be
related to the specific
made common for all the
project has been put
projects and New
together . 1. 20th July
Resource has to completely 1. Purushott
2. To check the output
go through for the am 1. Open
after updating again . 2. Continuo
understanding of Scope . 2. Kavitha 2. Open
( The General list has us
2. WP owner has to follow the
been prepared). activity
above checklist .

Presentation title - 06/11/2019 – P 6

© ALSTOM 2013. All rights reserved. Information contained in this document is indicative only. No representation or warranty is given or should be relied on
that it is complete or correct or will apply to any particular project. This will depend on the technical and commercial circumstances. It is provided without
liability and is subject to change without notice. Reproduction, use or disclosure to third parties, without express written authority, is strictly prohibited.
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