Technology for Better Business Outcome

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Introduction
• Cloudgen, a new age digital technology company offers solutions in Enterprise,
Cloud and Digital applications

• Cloudgen offers a wide range of technology and Consulting services designed to

deliver exceptional return on investment for the customers.

• Flexibility to adapt to our customers needs :On-Premise, Cloud, On-Demand and

SaaS solutions

• Team of experts in enterprise solutions implementing SAP solutions since the mid
90

• Specialised teams with extensive sector-specific experience with business process

orientation i.e. Retail, Apparel and footwear, energy and fertilisers / chemicals.

• Strong business association with business application vendors specialised in each

of the solutions, services and sectors i.e. SAP, Salesforce, ServiceNOW, Kore.ai,
appsFreedom

• Multidisciplinary, fully integrated team with Local experts and an international

Network of associates who are fully aware of your business reality offers services
onsite, offshore and nearshore

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Cloudgen Service offerings

• Cloud On Premise: • Cloud Advisory

•S/4 HANA on Cloud • SAP – S/4 HANA • Cloud adoption
•SFDC • Oracle
• Microsoft
• Cloud migration
•ServiceNOW
•Ariba/Concur/ • Analytics: • Cloud operations and
• Successfactors Business Objects management
•SAP C4C Informatica,
Tableau..

Enterprise Cloud
Applications Services

Digital Managed
Solutions Services

• Sybase Managed
• Mobility solutions
• Cloud managed services
• Digital commerce
• Adobe experience • Analytics
Manager • ERP managed services
• AI
• IoT

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Enterprise Services Portfolio - SAP

Business Database and

Analytics Cloud
Applications Technology

• S/$ HANA
• Enterprise Finance
(FSCM, New GL / IFRS)
• Industry Solutions (Retail,
Fashion Mgmt.)
• Application Foundation and
Security
• Upgrades & Integration
Services
• Administration (Basis)
• Database Solutions
• Business Intelligence • S/4 HANA on Cloud
• Data Warehousing • HYBRIS
• Data Services • Concur
• Governance, Risk & Comp. • Business Networks (ARIBA)
• Successfactors

Retail and AFS Manufacturing(Discrete High Tech and Distribution

and Process)

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Our Value - SAP

• Dedicated SAP practice

• Extensive association across SAP and
• Mature QA methodology, tools &
with our Clients
templates
Critical Success Factors • Right-Shoring model
• Deep talent around the world with
• Leverages Onsite, near shore and
core ECC background, S/4 HANA and
Offshore resources
SAP cloud solutions
• 24 x 7 x 365 solution COE
• S/4 FMS a Ready-to-Run Pre-
configured IS-Retail solution
• Retail Application Managed Services
SAP Strategic
Experience Engagement
Model

• Envisioning aligns project priorities

• Comprehensive understanding of
with business objectives
Fashion processes including:
• Prototyping based on build, play-
• In-Store Execution Iterative,
Industry back and refine
• Merchandising Risk-Based
Experience • Validate activities confirm solution
• Customer Engagement Plan
and user readiness including ongoing
• Customer Experience
support
• Retail Analytics
• Pricing & Promotions
• Integration across best-of-breed
landscapes
• OMNI Channel evolution

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Cloud offerings
Our Cloud services help our clients to transform and empower their IT
landscape for tomorrow
• Transforming to “demand driven” IT organization
• Empowering IT for serving to business agility
• Manage the technology fragmentation within your IT landscape
more effectively

• Cloud Advisory - Cloud Strategy Assessment - Our consulting service portfolio

helps to analyze the existing IT landscape for envisaging a robust cloud strategy
that fits for your organizational business and policy contexts
• Cloud Adoption Services : We help to transform the existing business process
IT systems to the cloud by creating an integrated and scalable solution that
seamlessly serve the business needs. We help our clients adopt a contextual cloud
computing environment – Private, IaaS, PaaS enablement, Hybrid
• Cloud Migration - Azure Services , SAP Cloud, Office 365, Amazon : We help
our customers to upgrade their existing cloud on boarded IT systems to more
robust and contextually suitable cloud computing environment
• Cloud Operations and Management - Integrated and coordinated
management and governance are the key success factors for quick ROI from cloud
adoptions. We help you to manage your cloud investments and infrastructure
through smart governance model tailored for your needs.

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Digital offerings

Our digital services stack enables businesses to strategize, build, and

leverage evolving technologies and create market-ready solutions with
radical benefits

• Enhance customer experience and engagement

• Strategic partnership with industry leading digital technology product
vendors
• provides Enterprise digital solutions allow you to operate efficiently,
streamline workflow, reduce cost and increase productivity.

• mobile,
• omni-channel,
• cloud and
• IoT solutions.

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Digital offerings

• Mobility solutions ; From mobile strategy to designing the user interface to

build and deploy the mobile applications

• The device platforms include Mobile (native – iOS, Android , cross-

platform such as PhoneGap, Xamarim, SAP Fiori etc., Mobile/ Web Apps
such as React JS, HTML5, Backbone.js, AngularJS) Programming
Languages – Java, Python, .Net etc.

• the UX design, research & innovations, consulting, engineering and

testing

• digital Commerce : builds across other omni-channel devices leveraging

the new generation technologies.

• SAP Customer Experience (Sales cloud, service cloud, marketing Cloud)

• Magento

• Adobe Experience manager

• Artificial Intelligence and IoT

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Client List

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Cloudgen Development Methodology – ASAP to Activate

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Cloudgen approach

• Proven methodology
supporting unique
needs of Customers
Process • Business aligned
operating model for
increased engagement
efficiency

• End-to-End Support
Packages for Store Ops
Cloudgen to SAP Retail and all
Package integrated systems
Approach
• Function specific 24/7
service desk

• Business driven KPI

model – IT focused on
Business Advantage
Power • Flexibility in staffing,
reducing the risk of
business fluctuations

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The Cloudgen Edge

Valued business partner to SAP’s customers,

Ensuring success and faster realization of the
SAP investment.

WE DO… WE OFFER… WE EXCEL…

 Exceed YOUR Expectations  Roadmap and Strategy Services  S/4 HANA

 Bring TOP Talent
 Collaborate with Business
 Provide VALUE for Investment
 Suggest Innovative Solutions
 Actually Deliver
 Full Implementation Services
 Application Management Services
 Staff Augmentation
 Project Staffing
 Flexible Models and Global
Delivery
 Analytics and HANA
 Retail and CLOUD Solutions
 ARIBA and Strategic Sourcing
 HYBRIS and C4C
 Supply Chain and Manufacturing
 Integration and Platform
Migrations

Quality and
Agility
Competitive Cloudge
Experience Pricing n

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Cloudgen AMS Portfolio
SEAL Application Management, Infrastructure Support & Modernization Services is designed to provide E2E Solution
Operations, ensuring the stability & permanent availability of key business processes

Immediate Benefits you can realize:

Activity-Based (MOB) Project-Based Applications Operation
•Reduce your TCO on vital applications
OPERATIONS SERVICE DESK OPTIMIZATION •Enable your organization to focus on core
business competencies
•Ensure stable operations with affordable
Application Incident Continuous
experts who understand your landscape
Management Management Improvement
and bring Best Practices
•Enjoy of fixed prices that enable you to
System Management outline a clear view of your long-term costs
Levels 1 - 3 Support Custom Solutions
& Monitoring
Support Services
Innovation Mgt. •Seamlessly integrate with your I.T. support
Business Services SLA Management
(Business Change) infrastructure via remote connection
•Establish support structures & processes
based on ITIL & Best Practices
STRATEGY •Enjoy 24x7x365 global service
•Select any level of support (Levels 1-3)

Organization & Quality Operations Solution Optimization

Risk & Compliance
Governance Management Lifecycle Mgt. •Enhance IT effectiveness and drive new
innovation
•Ensure system compliance & leverage latest
Operational Excellence functionality
•Increase system reliability and end-user
satisfaction

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Activity-Based Delivery- Levels of Support

Level 1 (Call Center): Basic Level Support

 Responds to end-user queries regarding general application features / functions

 Searches Knowledge Base for Diagnostics
 Logs, tracks, resolves, and closes service requests to the customer's satisfaction
 Maintains end-user documentation

Level 2 : Advanced Troubleshooting

 Performs root-cause analysis & isolates the problem

 Repairs defects via configuration or development
 Test & apply enhancements relative to the application
 Maintains technical / functional documentation

Level 3: High-Complexity / Back-End Support

 Collaborates in new requests /enhancements on functional or technical areas of

existing applications
 SAP Plug-ins / Add-ons / Enhancement Packs
 Extended Projects Support (Testing, loading, auditing)
 Designs / participates in new solutions / projects

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AMS value chain

COMMITMENT

STRATEGIC

WINNING
MODEL

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