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Mandar P. Kulkarni
Oracle EBS R12 Advanced Collections
Benefits
• Get More-Accurate View of Customer Information
• Increase Collections Effectiveness
• Streamline the Collections Process by Managing Claims and Disputes
more Efficiently
Collector’s Work
Queue Collections
Start
(Universal Work Wokbench
Queue)
End
Sub
10/26/2019 © Mandar P. Kulkarni Process Pro 12
cess
Dispute Process
Dispute can be raised by:
Advanced Collections
Only AR Collector will
be able to enter dispute
Triggers Credit Memo
Request workflow
iReceivables
AR Collector enter
dispute
Triggers Credit Memo
Request workflow
AR Transaction form
Does not trigger
workflow
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Demo
Demo of AR Collections and Credit Memo Approval Process
Dispute – Issues and Setup
Error ‘A Receivable Role has not been defined or is invalid Receivable
Role Name: Please define a Receivable Role.’ Unable To Locate Valid
Receivable Role For Credit Memo Request (Doc ID 304322.1)
• Create Responsibility ‘Receivables Role’ Responsibility Key = ‘ROLE’
• Open AR Credit Memo Approval Workflow and select File > Load
Roles From Database. Select Receivable Role from the list and click on
Add and then click on OK.
• Update attribute Receivable Role (internal name: RECEIVABLE_ROLE) with
value = ‘Receivables Role’ from above
• Update attribute Batch Source Name with a valid credit memo batch name