PERSONALITY

DEVELOPMENT
• Good Grooming
• Personal hygiene
 The need for high standards of grooming
and personal presentation

Valets need to be
professionally groomed and are
required to comply with the
venue requirements in relation
to personal presentation,
personal hygiene and uniform.
 WEARING OF UNIFORM
While venues provide and launder
uniforms you must ensure:
It fits properly – so it looks good, enables
freedom of movement and is
comfortable to wear
It is kept clean – a standard requirement
for all valets is to have at least one
change of clothes available to them at
work so uniforms can be changed when
they get dirty or look ‘tired’.
The uniform must always be:
Pressed – meaning it must be
free of wrinkles and look cared
for
Stain-free – and free of marks,
dirt or other mess
It remains in good repair – there
can be no loose threads and no
missing buttons.
 WEAR THE FULL UNIFORM
The requirements of the employer may
refer to:
Type and style of shoes to be worn – such
as black, polished leather shoes
Whether or not a name tag is worn – most
valets do not wear a name tag as this is
seen as detracting from or demeaning
the position of valet
The uniform itself – for example, many
valets are required to wear a
designated style (lounge or dinner suit;
two or three piece) and colour (black or
grey) of suit as opposed to wearing
traditional industry ‘black and whites’
Epaulettes – where a jacket is worn by a
valet they commonly wear a different
colour or style of epaulette to distinguish
them from other service staff
Tie – stipulating colour and type of knot
to be used
 ENSURING PERSONAL HYGIENE
Regular washing – a minimum is once per
day but many valets will bathe twice daily
 Use of a suitable deodorant – to help prevent
perspiration
Use of lightly-scented aftershave or perfume –
strong perfume which is predominant or over-
powering must be avoided
Make-up must be kept neutral for women –
no excessive eye shadow, no dramatic
colours for lips or eyes
Good personal hygiene habits and practices – cuts and
sores must be kept covered with a clean dressing, use of
handkerchief, no coughing or sneezing near guest or food
Men must be clean shaven – or have whiskers neatly
trimmed. Many valets need to shave twice per day to
maintain a suitable appearance
Hair neat and tidy – brushed, combed and tied back.
Regular hair cuts should be had to help maintain style and
a suitable appearance
Hands and nails must be clean and well cared for at all
times – women should wear only neutral polish avoiding
colours and nail decorations. Men and women must have
properly manicured nails
Regular attention to teeth – meaning
regular brushing of teeth and dental
checks to help avoid bad breath.
Sufficientrest – it is imperative for a valet
to be alert and awake
Exercise – this helps avoid stress, increases
the chance of proper rest and contributes
to a feeling of general well-being which is
reflects in all the actions undertaken.
ENSURING SUITABLE PERSONAL PRESENTATION
Always check your appearance in a full-
length mirror – before starting work or
resuming work as a valet. Take whatever
action is necessary to remedy any identified
faults or short-comings
Maintain good posture – valets should walk
and function with head up and shoulders
back indicating pride in their role and
presenting a suitable ‘air’ expected by guests
Guests expect valets to have a
certain ‘bearing’ and this can
never be achieved if they walk
with their head down and
shoulders hunched.
Only wear basic jewellery –
nothing ostentatious should be
worn. The valet should never
‘outshine’ the guest.