Business Communication 1

Prof. Aparna Bhat

 Session 1

Learning objectives:

• Explain the process of communication

• Explain important models of communication

• Make ethical communication choice

 Professionalism in
Communication

• Be the best – strive to excel in every level

• Be dependable –
Keep promises
meet commitments
learn from mistakes
take responsibility for your errors
• Be a team player – contribute for a larger cause
 Professionalism in
Communication

• Be respectful – Learn good business etiquettes

• Be positive – Maintain positive outlook even when
the going gets tough
• Be ethical –
Avoid ethical lapses
Weigh your options carefully when facing
ethical dilemma
 Ethical Communication

Includes:

All relevant information

Is true in every sense

NOT deceptive in any way

 When you are NOT Ethical

• Plagiarizing - can be illegal

• Omitting essential information

• Selective misquoting – Distorting/hiding true intent of

someone else’s words

• Misrepresenting numbers – manipulating

statistics/other data

- increasing/decreasing numbers

- exaggerating

- omitting numerical data

Transactional Model of
Communication
Formal Communication Network
 Barriers to Effective
Communication

Sender centric:
• Lack of preparation

• Lack of credibility

• Over/under confidence

• Lack of interest

• Inappropriate audience analysis

• Lack of emotional intelligence

• Lack of social intelligence

 Barriers to Effective
Communication

Sender centric:
• Choice of incorrect channel

• Time deficit

• Lack of cross-cultural intelligence

• Over/under qualification

• Lack of respect towards receivers

• Lack of right attitude

• Lack of language competence

 Barriers to Effective
Communication

Receiver centric:

• Poor listening

• Paucity of relevant information

• Inattentiveness

• Time deficit

• Lack of language competence

• Interpretation of words

• Information overload

• Lack of right attitude

• Over/under confidence
 Barriers to Effective
Communication

Environmental:

• Physical

• Technological

• Organizational / hierarchical (status conscious)

• Gender difference

• Chronomatic
 Communication Mishaps

• Intended humour creating unintended damages

• Misinterpretations

• Lack of cultural understanding

• Lack of lingual understanding

• Translation problems