1

Chapter

Managers
and
Management

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Learning Outcomes
• Tell who managers are and where they work.
• Define management.
• Describe what managers do.
• Explain why it’s important to study management.
• Describe the factors that are reshaping and
redefining management.

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1.1 Tell who managers
are and where they
work.

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Who Are Managers?
Where Do They Work?
Organization
A deliberate (cố ý) arrangement of people
brought together to accomplish a specific
purpose

Common Characteristics of Organizations

• Goals
• People
• Structure
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 Only those who
want to be managers
need to take a course in management

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How Are Managers Different from
Nonmanagerial Employees?
Nonmanagerial Employees
• Work directly on tasks
• Not responsible for overseeing others’ work
Managers
• Direct and oversee the activities of others
• May have work duties not related to
overseeing others

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What Titles Do Managers Have?
Top Managers
• Make decisions about the direction of an
organization

Middle Managers
• Manage other managers

First-line Managers
• Direct nonmanagerial employees

Team Leaders
• Manage activities of a work team
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1.2 Define
management.

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What Is Management?

The process of getting things done effectively and

efficiently, with and through people.

Effectiveness: Doing the right things

Efficiency: Doing things right

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 The Process of Management
Organizing
Planning Leading Controlling
& Staffing
Human
Resources

Financial
Resources
Manager Goals

Physical
Resources

Information
Resources

Managerial Functions

13
Is the Manager’s Job Universal?
1. Level in the Organization
2. Size of the Organization
3. Profit vs. Not-for-profit
4. National Borders

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Is the Manager’s Job Universal?
1. Level in the Organization

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Is the Manager’s Job Universal?
2. Size of the Organization

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1.3 Describe what
managers do.

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What Do Managers Do?
3. Ways to Look at What Managers Do

1. Four Functions Approach

2. Management Roles Approach
3. Skills and Competencies

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Four Functions Approach

•Planning
•Organizing
•Leading
•Controlling

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Management Roles Approach

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Which Approach Takes the Prize?

Functions ☑

Roles ☐

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What Skills Do Managers Need?
Conceptual Skills Interpersonal Skills

Technical Skills Political Skills

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1.4 Explain why it’s
important to study
management.

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Why Study Management?

We all have a vested interest in improving how

organizations are managed.

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Why Study Management? (cont.)

Most people will either manage or be

managed

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1.5 Describe the factors
that are reshaping
and redefining
management.

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Welcome to the New World of
Management!

Changing Workplaces + Changing Workforce

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Why Are Customers Important?

Consistent, high-quality customer service is

essential to survival

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Why Is Innovation Important?

“Nothing is more risky than not innovating.”

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Importance of Social Media

Connecting with customers

&
Managing human resources

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Importance of Sustainability

Integrating economic, environmental, and social

opportunities into business strategies

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Managers Matter!

Employee productivity, loyalty, and engagement

hinge on employee\manager relationship

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