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Letter
Business
 What is a
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business
letter?
 • A written
message used to
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transact business
which cannot be
conveniently
conducted orally.
 PURPOSES:
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1. To serve as a record.
2. An attempt to secure
action from the reader.
 Types of Business Letters
1. Inquiries and Replies
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2. Order and Acknowledgments

3. Letters Giving Instructions
4. Claim and Adjustment Letter
5. Letter of Application
6. Sales Letters
7. Endorsement Letter
 1) Inquiries and Replies
• These letters which ask or answer questions are usually brief and
present no special difficulty. It consists of four steps:
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a. State carefully the circumstances which necessitate the inquiry.

b. State any facts needed by the reader in making a complete reply.
c. Ask for the information, or state the questions.
d. Express gratitude for the favor requested.

Note: It is customary to enclose postage for a reply; a note of thanks should follow a letter
of this sort.
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Example of Letter of Inquiry
 INQUIRIES AND REPLIES
• The reply should do the following things:
a. Acknowledge the inquiry, or state the
circumstances necessitating the reply.
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b. Answer the questions fully.

c. Build goodwill and pave the way for further
contact.

Note:
In handling replies, the writer should be prompt and systematic.
If the material is not immediately available, the inquiry should be
acknowledge and a date set for the final reply.
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Example of Letter of Reply
 2) Order and Acknowledgment
-the order letter, as well as its acknowledgment and
acceptance, constitutes a contract enforceable by law;
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therefore, every statement included in either should be

scrutinized carefully with that in mind.

An order letter should consists the following elements:

 Name of the article ordered.
 Description of each item, giving size, style, finish,
quality, material, weight, or whatever will help in
identifying the article wanted.
 c. Catalog number of the item, if it is available; if
not, the page number of the catalog (It is well also
to include the number or date of the catalog.)
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d. Quantity of each item wanted.

e. Price of each item, and the total price of the

order

f. Method of shipment desired by the buyer.

 g. Method of payment to be used by the buyer
(Occasionally, the conditions of acceptance of
the order should be included.)
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h. Address to which the goods are to be

shipped, especially important if shipping
address differs from post-office address.

i. Date at which goods are desired.

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 Reporters:
Fajardo, Grace
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Husshien, Hudjayfa
Jamad, Afifa
Maquipoten, Shenna
Sapie, Darwina