Information System Management

Business Computing Skills

• Lecturer: Assoc. Prof. Tuan-Duc NGUYEN, PhD – EE School
• Email: ntduc@hcmiu.edu.vn
• Aims and roles of the course (Why – What – How?)
• Course’s syllabus
• Course’s Grading:
– Assignment : 25%
– Projects: 10%
– Midterm exam: 25%
– Final exam: 40%
• Textbook:
– James A. O'Brien, George Marakas (2008), Introduction to Information Systems, Mc-
Graw Hill
– Excel and Access documents

• Questions?
 Information System Management

Class introduction
Part I – Foundations of IS in business
Part II - Introduction to business information

Part I

FOUNDATIONS OF INFORMATION
SYSTEMS IN BUSINESS
 Information System Management

Learning objectives
• Why IS so important for business operation?
• Review the fundamentals of IS
• Illustrate how the business applications of can
support business processes, managerial decision
making, and strategies for competitive advantage
• Examples of real world information systems.

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What is an information system?

• A group of interrelated or interacting elements
forming a unified whole, OR
• A group of interrelated components working
together toward a common goal by accepting inputs
and producing outputs in an organized
transformation process (dynamic system).
• Three basic interacting components:
– Input
– Processing (transformation process)
– Output
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Components of an IS
People

Software Hardware

IS
resources

Network Data

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Copyright © 2004, The McGraw-Hill Companies, Inc.
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Activities related to IS
• Input: e.g. optical scanning of bar-code tags on
goods
• Processing: e.g. calculating employees’ pay, taxes
and payroll deductions
• Output: e.g. producing reports and displays about
sales performance
• Storage: e.g. maintaining records on customers,
employees and products
• Control: e.g. generating warning signals to indicate
mistaken entries of data
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Information system resources

• People resources, e.g. specialists, users,...
• Hardware resources, e.g. machines, media,...
• Software resources, e.g. programs,
procedures,...
• Data resources, e.g. product descriptions,
customer records, employee files, inventory,...
• Network resources, e.g. communication
media and processors, network access,...
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Information products
• Management reports
• Business documents
• Audio responses
• Warning and controlling messages
• Paper forms
• etc

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Major roles of IS
Support
competitive
advantage

Support business decision making

Support of business processes and operations

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Trends in Information Systems

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Copyright © 2004, The McGraw-Hill Companies, Inc.
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Types of IS
Information
Systems

Management
Operations
Support Others
Support System
Systems

Transaction Management
Processing Information Expert Systems
Systems Systems

Decision Knowledge
Process Control
Support Management
Systems
Systems Systems

Enterprise Executive Strategic

Collaboration Information Information
Systems Systems Systems
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Developing IS solutions to business challenges

Copyright © 2004, The McGraw-Hill Companies, Inc. Page 13

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Challenges in developing IS Systems

Applications Potential Potential Possible
of IT harms risks responses
How likely are
Customer
customers, Can the risk and
relationship
business cost be
management How likely are
partners or mitigated by:
 Human competitors to legal actions,
resources consumer  Self –
be affected by:
management boycotts, work regulation
 Infringements
 Business
stoppages,  Advocacy
on privacy government
Intelligence  Education
 Inaccurate intervention
Systems  Codes of
information and other
 Electronic threats to ethics
 Collusion
Commerce occur?  Incentives
Systems  Exclusion from
business  Certification
resources

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