Resolving and Transforming Conflicts

Prepared by: Jennica Grace E. Ynchausti, RPh

PEACE THEME 6
CONFLICT

- comes from a Latin word "conflictus" means

"striking together with force.

- it occurs when one's actionsor beliefs are

unacceptable to and resisted by the other
(Forsyth, 1990)
Why do conflict arise?
(National or global levels)
1. Territorial Disputes
2. Ethnic and Religion Animosities
3. Ideological and Power struggles
4. Social Injustice
5. Search for Statehoods
6. Trade and Market competitions
7. Contest over economic resources
Why do conflict arise?
(Complex of interrelations)
1. Misunderstandings and miscommunications
2. Unmet expectations
3. Incompatibility of ideas
4. Opinions and beliefs
5. Values
6. Goals and interests
7. Distrust
8. Competition over material resources
9. Coercion
10. Defense of honor
11. Desire for revenge
12. Intolerance
13. Power struggles in group situations among
others
Dealing with Anger in
a Conflict Situation
Anger is a combined feeling of
disappointment, anxiety and
indignation that signal our body to
prepare for a fight.
Ways to change the form of
Anger
1. Recognize that you are angry
2. Distance yourself from the situation.
3. Release anger physically in indirect forms
4. Use relaxation techniques
5. Calm your mind
6. Apply therapeutic techniques
7. Turn to spiritual support
8. Use social support
9. Redirect energy
10. Cry it out
How can you express your anger
in a non threatening way
1. Describe the behavior that angers you.
2. Describe how you feel about the behavior
3. Describe the reason for your feeling
Tips on how we can handle angry
confrontations constructively
1. Allow expression. Listen
2. Do not counter attack
3. Stand in the shoe of the other
4. Help him/her to calm down
5. Parapharase/Clarify
6. Explain your situation.
7. Look into options together
8. If you can't deal with the other person's wrath,
ask for help
Main Options in Dealing with
Conflicts
1. Avoidance or withdrawal
-when the issue is trivial or when the person in
conflict believes that he/she has no power to
change the situation
2. Aggression
- A party takes this option when he/she
considers the issue importnant and will use
power to achieve
3. Accomodation
- A party gives up or gives in
-When the goal is to preserve harmony in the relationship.

4. Compromise
-When both parties cannot get what they want fully and are
willing to give up part of their goals they usually meet in the
middle.

5. Collaboration
- When both issue and relationship are important to the
parties, hence, a mutually acceptavle solution is sought.
STEPS IN COLLABORATIVE
PROBLEM SOLVING APPROACH
 TIPS TO A GOOD DIALGOUE
 Speak in a gentle, not threatening manner
 Think carefully of what you are going to say.
 Use the "I" message
 Admit your own responsibility to the conflict
 Avoid using hazy statements amd global
words such as "always" and "never"
 Be willing to tell the person his/her good
attributes.
 Show positive regard and respect.
 Be tough on the problem, not on the
person.
 Do not take anything personally
 Be solution oriented
 Listening Tips
1. Actively Listen

2. Listen with empathy and try to stand in the

shoe of the other
3. Accept criticism of your ideas and behavior.

4. Paraphrase what you heard and clarify when

needed
TEACHING LEARNING STRATEGIES THAT
ARE COMPATIBLE IN PEACE EDUCATION
1. DISCUSSION
2. PAIR SHARE
3. VISUALIZATION/ IMAGINATION EXERCISE
4. PERSPECTIVE-TAKING
5. ROLE-PLAYING
6. SIMULATION GAMES
7. PROBLEM SOLVING
8. CONSIDERING POSITIONS/ISSUE POLL
9. ENCOURAGING ACTIONS
10. READING OR WRITING A QUOTATION
11. WEB CHARTING
12. USE OF FILM AND PHOTOGRAPHS
13. TELLING STORIES
14. SONG/POEM ANALYSIS
15. SENTENCE COMPLETION
16. JOURNAL WRITING/ INDIVIDUAL REFLECTION
17. GO-ROUND
18. TEACHABLE MOMENTS
19. INTERVIEWS/ RESEARCH
20. EXPERT RESOURCES
21. RECIPROCAL TEACHING
22. TWINNING PROJECTS
23. DIALOGUES
24. EXPOSURE TRIPS
25. USE OF GLOBES AND MAPS
26. BRAINSTORMING
27. READING QUOTATIONS
28. USE OF CHARTS AND GRAPHS
29. CASE STUDIES
30. COLLAGE MAKING
31. SHOW AND TELL
ATTRIBUTES OF A PEACE EDUCATOR
(BETTY REARDON, 2001)