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BY

S.K.MOHANTY
WHAT IS PERSONALITY ?
 PHYSICAL LOOK
 ATTITUDE
 BEHAVIOUR
 COMMUNICATION STYLE
 PRESENTATION
 PERCEPTION
 COURAGE & CONFIDENCE
FACTORS AFFECTING
PERCEPTION
ENVIORNMENTAL NEEDS
STIMULATION

GOALS PERCEPTUAL LIFE


SELECTION EXPERIENCES

MOTIVATION PERSONALITY
READ THIS WORD BELOW!!!!

“OPPORTUNITYISNOWHERE”

SCROLL DOWN………………….
PERCEPTION
DID YOU READ IT AS……
“OPPORTUNITY IS NO WHERE” OR
“OPPORTUNITY IS NOW HERE?”

ATTITUDE , MAKES ALL THE DIFFERENCE


IN THE WORLD – IN OUR PERCEPTION OF
SITUATIONS!
SWOT ANALYSIS
 YOUR STRENGTH

 YOUR WEAKNESS

 YOUR OPPORTUNITY

 YOUR THREAT
PROCESS OF SELF
DEVELOPMENT

 SELF IMAGE(SELF ESTEEM)

 THE EGO IDEAL


SELF DEVLOPMENT
SELF IMAGE EGO IDEAL
(ME AS I AM NOW) (ME,AS I WANT TO
BE)
THE CURRENT

HORIZON
GROWTH THE
ATTAINABLE
ME SELF DEV.
PLUS ME

THE IDEALISED AND FANTASY LEVEL


DEVELOPMENTAL NEEDS

 MODIFIED BEHAVIOUR

 CHANGE ATTITUDE

 DEVELOP NEW SKILLS

 PREPARE FOR DIFFERENT ROLE


ADD PERSONALITY
 DEVELOP YOUR COURAGE & CONFIDENCE

 CHANGE YOUR LOOK

 MOTIVATE YOUR SELF

 GET RID OF INFERRIORITY COMPLEX

 SET GOAL
ADD VALUE TO YOUR
PERSONALITY
 COMMUNICATE EFFECTIVELY

 LISTEN EFFECTIVELY

 PRESENTATION

 PERCEPTION

 CUSTOMER FOCUSED
GOAL SETTING
 FAMILY

 SOCIAL

 CAREER

 MENTAL
FAMILY
 EXPRESS LOVE AND RESPECT

 GOOD ROLE MODEL

 PRINCIPLED BUT FLEXIBLE

 FORGIVING ATTITUDE

 BUILD SELF ESTEEM OF OTHERS

 EXPRESS LOVE AND RESPECT


PHYSICAL
 APPERANCE

 ENERGY LEVEL

 PLANNED RECEPTION & RELAXATION

 SPORTS PARTICIPATION

 WEIGHT CONTROL

 STRESS CONTROL
SOCIAL
 EASE AT GATHERING

 COURTOUS NATURE

 SENSE OF HUMOR

 AVOID GOSSIP

 LISTENING HABITS

 FRIENDLY

 GOOD PERSONAL HYGENE


MENTAL
 ATTITUDE

 INTELLIGENCE

 CREATIVE IMAGNATION

 INSPRIAL READING

 ENTHUSIASM

 SELF IMAGE
CAREER
 CHANGE IN SAME LINE

 CHANGE LINE

 NEXT 5 YRS.

 NEXT 10 YRS.
SKILL SETS
 SUCESSFULLY TALKING TO PEOPLE

 MAKING PEOPLE FEEL IMPORTANT

 SUCESSFULLY AGREE WITH PEOPLE

 LISTENING TO PEOPLE
SKILL SETS
 INFULENCE PEOPLE

 CONVINCE PEOPLE

 PRAISE PEOPLE

 THANKS PEOPLE

 MAKE A GOOD IMPRESSION


YOUR MISSION
 YOUR PERSONAL MISSION

 YOUR PROFESSIONAL / BUSINESS


MISSION
PDCA WHEEL

STANDARDISE IDENTIFY
SOLUTIONS PROBLEMS &
SELECT
GOALS &
MONITOR PLANS OF
PROBLEM
RESULTS ACT PLAN SOLVING

SOLUTIONS CHECK DO ANALYSIS OF


SITUATION
AND RESULTS

CAUSE OF DATA
PROBLEMS COLLECTION &
FIND ROOT ANALYSIS
CAUSE
VICIOUS CYCLE OF NEGATIVE
THINKING
THINKING
UNREASONABLE
NEGATIVE
IRRATIONAL
PERFORMANCE FEELINGS
POOR PANIC
UNPRODUCTIVE WORRY
NON-ACHIEVING FEAR

BEHAVIOUR
INAPPROPRIATE
RUDE
INDIFFERENT
S-CURVE & TRANSFORMATIONAL
CHANGE
PRESUURE
STRESS
PERSONAL
SELF ESTEEM SKILLS
SELF CONFIDENCE “TOOLS”
X AXIS

FEAR

-CHAOS
-FEAR

Y AXIS
COMPLAINT HANDLING
USE THE “LIST” METHOD

LISTEN TO THE LISTENING CUSTOMER WITH GENUINE CONCERN

ISOLATE THE CORE AND ASSOCIATED PROBLEMS THROUGH


QUESTIONS

SOLVE THE PROBLEM PROMPTLY KEEPING CUSTOMER


INFORMED

TAKE FEEDBACK FROM CUSTOMER ON RESOLUTION OH THIS


COMPLAINT.
Is Seeing Believing ?