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I/We hereby declare that this document is created for internal purpose and is
from the experiences of my/our team members. To the best of my/our
knowledge, this document does not contain any material that infringes the
copyrights of any other individual or organization including the customers of
Infosys.
Author: Rahul_agarwal09
Version: 1.0
Agenda
• About TIG
• Architecture
• Connectivity Options
• Application Access Models
• IT Security
• Approach
• Steady State Technology Support
• Testimonials
Technology Infrastructure Group (TIG)
TIG HEAD
Operation Enterprise
Pre Sales Transition
Onshore/Offshore Support
Technical Support
Solution Onshore
Engineers
Architects Transition Team
L1/L2/L3
Network Architecture
IT Infrastructure – Salient Points
Infosys BPO hosted •Client has to provide the connectivity till Infosys BPO Point of
Voice Presence (POP)
•Redundant links will connect the Infosys BPO center to POPs
• Uptime
• Uptime of communication links
• Uptime of Equipment
• Performance
• Latency on communication links
• Packet drops
• CPU utilizations
• Disc Space utilization
Questions?