INFORMATION SOURCING

TECHNICAL TERMS
ACCREDITATION
the act of granting recognition, especially to an educational
institution that maintains suitable standards.
TOURISM ACT 2009
declaration of a national policy for tourism as an engine of
investment, employment, growth and national development, and
strengthening the DEPARTMENT OF TOURISM.
WEB PORTAL
webpage found in the Internet that brings information together
from diverse sources.
 WHAT IS DEPARTMENT OF TOURISM?

the executive department of the Philippine government

responsible for the regulation of the Philippine tourism industry and the
promotion of the Philippines as a tourist destination.
the main purpose of this agency is to maintain the Philippines as a
safe and fun destination for all tourists.

TIEZA or TOURISM INFRASTRUCTURE and ENTERPRISE ZONE

AUTHORITY
This agency is formerly known Philippine Tourism Authority under
the Department of Tourism responsible for implementing policies and
programs of the department pertaining to the development, promotion
and supervision of tourism projects in the Philippines.
DOT SPECIFIC FUNCTION

OFFICE OF PRODUCTDEVELOPMENT
conceptualizes and develops new products that will enhance
tourism sites and facilities.
OFFICE OF TOURISM DEVELOPMENT PLANNING, RESEARCH and
INFORMATION MANAGEMENT
formulates policies and programs for global competitiveness and
national tourism development, and approves local government tourism
development plans.
OFFICE OF THE INDUSTRY MANPOWER DEVELOPMENT
this office focuses on the people who give services to the
tourists as a whole.
develops training module and conduct multiskills training
seminars including continuing education programs from the industry
manpower.
LOCAL AND INTERNATIONAL TRAINING
INSTITUTION
LOCAL INSTITUTIONS
a. TESDA- Technical Educational and Skills Development
Authority
manage and supervise technical education and skills
development in the Philippines. It provides direction, policies,
programs and standards toward quality technical education and
skills development.
a. Local Guiding Services
b. Tourism Promotions Services
b. UNIVERSITIES
There are about 300 universities and learning centers that offer
courses and certificate programs on tour guiding.
c. LOCAL INDEPENDENT TRAINIGN CENTERS
offer tour guiding services training course modules. Their modules
include introduction to Philippine Tourism industry, tourism promotions,
tour guiding, creating itineraries, effective communication, work values
and traits, among others.
 INTERNATIONAL INSTITUTIONS
a. THE WORLD FEDERATION OF TOURIST GUIDE ASSOCIATIONS (WFTGA)
it is based in Austria but operates globally. It has group of international
guide trainors who have developed comprehensive training that establishing
guidelines and techniques for raising professional standards in tour guiding.
b. THE INTERNATIONAL GUIDE ACADEMY
based in Denver, USA. It is a trusted school for tour guiding offers
certification programs and world-class trainor's.
c. THE TOUR GUIDE INSTITUTE
based in South Africa, trains and promotes excellence and
professionalism in the practice of tour guiding. It encourage tour guides to
adhere to strict code of ethics to serve the tourism industry better.
INTERNET

WEB PORTALS
Used by both travelers and travel professional’s to gather useful
information. They contain travel journals created by individuals
and at times hosted by companies to provide information for
free.
Example of websites commonly visit by the tourist are;
a. Trip Advisor
b. Virtual Tourist
c. Cruise Critic
d. Lakad Pilipinas Trip, etc.
OTHER SOURCE OF INFORMATION

a. Reading books, newspapers, magazines, print

b. TV and Radio Advertisements
c. Travel Shows
d. Networking with other tour guides.
e. Brochures
f. Travel Guides, etc
COMMENTARY MATERIALS
 TECHNICAL TERMS
CODE-SWITCHING
manner of communicating where words in different languages are
alternately used in one sentence.
FACTUAL-COMMENTARIES
truthful and accurate explanations uttered during a tour most especially
when describing a place and sharing history and events
PROACTIVE
practical and positive way of thinking and acting.
TRIVIA
interesting details that is normally shared during tours that may not be
planned or scripted.
SOURCE OF COMMENTARY MATERIALS

a. Primary Data
firsthand experiences are ideal primary source of
information. It is best to share something that has been
personally experienced.
EXAMPLE
In one of Ms. Charie’s tours in the past, a tourist became anxious
and started having panic attacks when he was inside the cave.
Ms. Charie, a competent tour guide in Bukidnon informs
her tourists that those who are claustrophobic are not advisable
to go inside the Blue water cave
b. Secondary information
it is normally taken from reading books, the internet, magazines, and
other reference materials. At times, this information comes from those
who experienced the event firsthand.
Example;
To continue the example given, Ms. Charie brought her American couple
tourists to Camp Phillips:Delmonte Pineapple Plantation, a place in Manolo
Fortich Bukidnon with a breathtaking view of hectare of pineapple plants. The
couple told her that they fell like they never left home. Incidentally, Ms. Charie
has also seen a movie with a sites similar to camp phillips . Ms. Charie has
something to add to her commentaries.
c. TECHINCAL DATA
expert knowledge taken from further education and training.
Licensed and DOT-accredited tour guides who constantly
attend seminars and trainings have more substantial things to
include in their commentaries. These consist of information about
economy, politics and surveys.
Example;
Ms. Charie shares that Camp Phillips, Delmonte Plantation was
managed by American years ago, and no locals can visit the clubhouse
except those people with position in the government or in the high form
of society.
d. CURRENT EVENTS
great source of information where commentaries can be
based from. These can be taken from newspapers, Internet and
electronic media sources, and news reports.
Example;
a. Weather report
b. Road and traffic updates
c. Events like parades and strikes.
e. TRIVIAS
interesting tidbits of almost anything. These may interest and
amuse tourist when included to commentaries.
TYPES OF COMMENTARIES
a. REQUIRED COMMENTARY
includes welcome remarks and introduction of self and
driver, giving of some reminders and a brief description of
the tour, the weather and other important suggestions in
preparation for the tour.
b. INFORMATIVE COMMENTARY
includes describing the city, the designated stops,
other points of interest, and even giving advice to tourist as
they go along the tour.
c. REQUESTED COMMENTARY
must be given when the tourist ask some questions.
Remember to be very tactful when answering questions.

d. OPTIONAL COMMENTARY
it is part of the fun when giving commentaries. These
include anecdotes, stories, legends, simple trivia, and games.
COMPONENTS OF
COMMENTARIES
a. Introduction
b. Body of the Commentary
c. Feedback
d. Summarizing the commentary
e. Reminders
f. Thank you and Good-bye
COMMENTARY BASED FROM
GATHERED INFORMATION
TECHNICAL TERMS

ANECDOTE
story or tale that is shared to others which may not be true.
LEGEND
an enchanting story or fairy tale that may be invented
NONVERBAL CUES
a set of movements of the body that convey meaning
STIMULATE CURIOSITY
being bale to engage someone and allow him or her to think.
THEME
a topic that is the focus of the whole subject matter.
TIPS WHEN DOING COMMENTARIES

1. Make sure that stories have beginnings, middle story, and

endings.
2. Collect stories
3. Create theme
4. Stimulate curiosity.