Problem Tree

Topic : Determinants of Health

Title : Factors Affected Service Quality of Outpatient Care in
Public Hospital

Name : dr. Mellisa Efiyant

NPM : 1606858024
Class : KARS G305
Lecturer : dr. Adang Bachtar, MPH, DSc
 Decline of Outpatient Service in Public Hospital is not optimal Decline of community
Hospital Revenue trust

Complicated hospital service Community Satisfaction Index declined Lack of Staff

procedure Performance
Staff
Unresponsive Hospital facilities is unkindness
hospital service incomplete service

Heavy work load Ineffectiveness Lack of Staff Incovenience Work Staff Frequent Work
of team work Performance environment dissatisfaction Conflict

Lack of staff Ineffectiveness Lack of Inappropriate Lack of Misorganised

Less staff Lack of Lack of staff
number of job communication ness of SOP outpatient
competencies standard appreciation
description skill educational comprehen management
facilities
background sion
Uneven salary
Lack of Internal Hospital IT
Health training Insufficient hospital
leveled hospital system is not Improper
system is not quality control
supervision updated hospital financial
updated system
arrangement

Hospital regulation is not Hospital

Unprofessional Public Hospital Leadership
on target administrasion is
Management not well accredited