How could Addons achieve novelty

and loyalty under the same roof?

Addons can perform the following to achieve novelty and loyalty under the same roof:
• Diversify its offerings in terms of both type and design/style
• Introduce extra services at the stores depending upon location and preferences
• Different payment options, post sale services, loyalty bonuses, etc.
• Use customer data and market research more prominently to understand demand
for a specific product for better forecasting
• Perform quality checks for service at both self owned as well as franchised stores
and take appropriate actions whenever necessary
• Take regular customer feedback and act upon them seriously