CHAT

CHAT RESPONSIBILITIES

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• A Live Chat Support Agent is responsible for
answering queries and assisting customers
through chat.
• It is their duty to be readily available to provide help
or a solution in real-time, thus the term "live".
• They possess the skills, training and work experience
to be able to handle queries from customers in a
professional, clear, and concise manner.

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 OLARK

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 • OLARK is the main platform Chat agents use for
Customer support

www.olark.com

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 LOGIN PAGE

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 D
A
S
H
B
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D

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 • TEMPLATES

• AUTOMATIC RESPONSES TO
COMMON ISSUES

• TEAM SHORCUTS

• PERSONAL SHORTCUTS

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 TRANSCRIPTS
It is where previous
conversations and
chat history are
found

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 REPORTING
• It will show number
of Chats handled,
Average chats per day
and Response time

• Monthly Average
based on Customer’s
surveys

• Top 10 Tags

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 PROFILE
Note:
Make sure to
change Display
name

CHAT WITH US!

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 CHAT CONSOLE
• Main page for
Chat support

• Chat Status

• Agents online

• Visitors

• Recent
conversations

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 QUESTIONS?

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