Literacy and Evangelism International

Send email for ARCH assessment -

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LEADERSHIP
DEVELOPMENT

LEI – International Literacy Training

Institute
Riddle
What occurs:
 ONCE in a minute.
 TWICE in a moment.
and
 NEVER in a hundred years.
Riddle
What occurs:
 ONCE in a Minute.
 TWICE in a MoMent.
and
 NEVER in a hundred years

Answer: The Letter “M”

 Noah’s Ark
 Don't miss the boat.
 Plan ahead. It wasn't raining when Noah
built the Ark. (Be proactive)
 For safety sake, travel in pairs.
 Stay fit. When you're 600 years old,
someone may ask you to do something
really big.
 Remember that we are all in the same
boat.
DEVO. - Exodus 34:2-3
 Moses’ Mountain
Great Leadership
 What attributes make for a great leader?
 List them on the board
 Discuss/Prioritize [Top 3] [Take photo]
 ARCH on-line assessment (see email link)
 PAUSE – Read together “ASSESSMENT
INSTRUSTIONS”
 Complete Assessment
Sid’s Listening skills / limitations
“You have some degree of patience,
but it is limited.”
“You have a fairly limited attention
span.”
Listening Skills Assessment/survey

Scroll to “Strengths & Limitations” section.

Do these accurately reflect you?
What aspects of the results surprised you?
…confirms what you already know?
If surprised, why did it surprise you?
Listening Leadership
Personal Story:
John 15:1-8 [Object Lesson - Vertigo]
PIC Syndrome to Servant/Listening
Leader
PIC Syndrome
“Responsibility and authority of the Pilot in
Command.”
(a) The pilot in command of an aircraft is directly
responsible for, and is the final authority as to, the
operation of that aircraft.
(b) In an in-flight emergency requiring immediate
action, the pilot in command may deviate from any
rule of this part to the extent required to meet that
emergency.

US. Dept. of Transportation – Federal Aviation

Regulations
PIC Syndrome
Beechcraft Baron – Flight
Crew
Week Overview
Day 1 – Rice (Power of Listening/
Biblical-Theo.)
Day 2 – Rice (Theoretical Basis for
Listening Leadership)
Day 3 – Bennett (Leadership
Assessment, MBTI)
Day 4 – Bennett (Project
Management)
What does the Bible say?
Psalm130:2
• “O Lord, hear my voice! Let your ears be
attentive to the voice of my pleas for
mercy!”
• Deuteronomy 33:7“The Lord will listen to
you...”
• God is the consummate example of one who
listens. Biblical recurring theme:
Genesis 16:8-10; Genesis 21:17; 1 King 17:22;
2 Chronicles 30:20; Psalm 18:6; Psalm 28:6;
Psalm 66:19; Exodus 3:7 & 22:27; John 20:15
If we are created in God’s image

Genesis 1:26-27

What does that mean for our practice

of listening?
Listening to GOD
• Saint John of the Cross (1542-1592)
suggested, “Silence is God’s first
language.”

• “Silence is praise, to you” (Psalm 65:1 -

Message)

• Exodus 34:2-3 – Moses’ Mtn.

Listening in Silence
“Listen to me in silence” (Isa. 41:1)

“The LORD will fight for you, and you

have only to be silent” (Exod. 14:14)
Hebrew suggests a deeper meaning to
the phrase “be silent” [“‫חר רשש‬‫( ח‬ḥā·rēš):
v.; take no action, be still; be quiet,
become deaf
Lectio Divina – Sacred
Reading
• Read – Read the passage for its content and
meaning.
• Meditate – Read again, this time noting a
word or phrase that impresses or captures
you.
• Pray – Read again, this time taking the word
or phrase to God in prayer, listening for Him.
If led, speak out the word or a phrase.
• Contemplate/Reflect – Read again, this time
just resting quietly in God’s presence.
Jesus Practice of Silence/ listening

"Jesus often withdrew to lonely places

and prayed" (Luke 5:16).

Early in the morning he sought to be

alone. "At daybreak, Jesus went out to
a solitary place" (Luke 4:42).
Jesus’ Listening skills
Listened to God
Did he listen to others?
Can you think of specific listening
skills that Jesus exhibited?
Did he ask questions?
Who are other figures in Scripture that
Listened to Others?
“So Moses listened to the voice of his
father-in-law and did all that he had
said”
(Exodus 18:24).
Joab listens to a wise
woman
2 Samuel 20: 14-22
The Wise Woman
What did the wise woman do before
listening to Joab? [Who in the story
exhibited listening leadership?]
The Wise Person
“The way of a fool is right in his own
eyes, but a wise man listens to
advice” (Proverbs 12:15).
Great Leadership
 What attributes make for a great leader?
 List them on the board
 Discuss/Prioritize
 Complete - ARCH assessment on-line
 Read/Highlight
“Powerful Pause, Listening is Leadership
”
 Discuss/Re-prioritize [Take 2nd photo]
BREAK
Chinese Whispers
 Sit in a circle as a group. Someone start by sharing
a message to pass on to the person next to them.
They hear the message and whisper it to the next
person, and it is passed all the way around. The
last person in the circle says the message out loud,
and the original speaker reveals the original
message. Then everyone tries to work out where
the distortions occurred.

- Orbison, C. Active Listening - The Forgotten Skill:

Active Listening Skills (Kindle Location 191). Nitor
Publishers.
Chinese Whisper
 Why did the message change?

 Why would a message get

misinterpreted in a normal conversation?
Listeners
 Who is the best listener you know?
 What makes that person a good listener?
 What is being with that person like?
 What can you learn from that person that
would make you a better listener?

 Nichols, Michael P.. The Lost Art of Listening,

Second Edition: How Learning to Listen Can
Improve Relationships (pp. 23-24). Guilford
Publications. Kindle Edition.
Steps in Active Listening
• Paying attention
• Holding judgment
• Reflecting
• Clarifying
• Summarizing and Sharing

 Michael H. Hoppe, Active Listening:

Improve Your Ability to Listen and Lead
(p.12)
Steps in Active Listening
• Paying attention
• Holding judgment
• Reflecting
• Clarifying
• Summarizing and Sharing

 Which step is (will be) hardest for

you?
Should we build an
Acronym?
• Paying attention
• Holding judgment
• Reflecting
• Clarifying
• Summarizing and Sharing
Listening - HACRS
Holding Judgement
Attentive [paying attention]
Clarifying
Reflecting [mirroring]
Summarizing

- Larry Buell; IT Mgr. LEI

Exercise
 Interactive Conversation
 One LISTENER/ One speaker

 Self-assessed

• Paying attention
• Holding judgment
• Reflecting
• Clarifying
• Summarizing and Sharing
[What do you love to do or what excites
you? How does it make you feel? ]
Feedback

How did the listeners



do?
 VISION
Where there is no vision…
 the people perish (Proverbs

29:18)
Vision
 What is vision?
 List on the board
Leadership is About seeing the Future
Leaders Focus on the Future
 "A leader is one who
sees more than others
see, who sees farther
than others see, and
who sees before others
do." Leroy Eims, Be the Leader
You Are Meant To Be, p.55)
Seeing the Future
 “A leader is one who sees more than
others see”

 Can a leadership team see the future

more effectively than an individual
leader?
Vision
 Can team members have different
visions?
 How do we find complimenting visions?
 Listening is key!
Vision

• LEADERS begin/lead the visioning

process:
• Sharing your Opportunity & Call…
Vision for the future
 Friday Assignment
Sharing your Vision for the future

 Assignment: 1 page typed (double space)

for presentation – Friday AM
1. Your VISION with top 3 supporting goals
1. (SMART Goals: Specific, Measurable , Attainable,
Realistic, and Time sensitive)
2. How your vision includes becoming a
better listening leader.
 Email to: sidrice

@literacyinternational.net by Thursday evening

Personality Assessment - Assignment
[See Email link for completion tonight]

 http://
www.humanmetrics.com/cgi-win
/jtypes2.asp

 16 Personality Types
TOMMORROW: WALK & Talk
 Casual/ Comfortable dress: tennis
shoes/ shorts?

 Walk & Talk: Answering the following

questions:
1. “What’s one particularly meaningful
event in your faith journey”?
2. “What did you learn about success
from your father or mother”?
U.S Route 66
 U.S. Route 66, also known as the Main
Street of America or the Mother Road,
was one of the original highways within
the U.S. Highway System.
 Length: 2,451 mi
 Constructed: November 11, 1926
 Major cities: Los Angeles, Chicago,
Albuquerque, Flagstaff, Tulsa
DAY 2
WALK & Talk
 Walk & Talk: Answer the following questions:
“What’s one particularly meaningful event in your faith journey”?
“What did you learn about success from your father or mother”?
LISTEN [Solicit/Give Feedback]
 Use a “Score Card” for 5 Steps of Active Listening
• Paying attention
• Holding judgment
• Clarifying
• Reflecting
• Summarizing and Sharing

Change partners mid-way

 Michael H. Hoppe, Active Listening: Improve Your Ability to Listen and Lead (p.12)
WALK & Talk
Pass out index cards & pens
Walk to the West bank park,
Across the11th Street bridge (Route
66) & back.
Change partners @ turn-around
Open in Prayer/ Debrief
 How was the walk?
 Was it easy to listen?

 If yes, why do you think?

 What did you learn about listening ?

 What did you learn yesterday?

One thing that stuck w/ you? Top take away?

 From yesterdays on-line listening skills

assessment: What aspects of the results

surprised you the most? …confirmed what
you already knew?
Power of
Listening Leadership
Phil Trusedale’s Favorite story of a
Presbyterian pastor who went to the
races.
Devo.
Journey into Intimacy
Luke 4:40-42
Gap in Luke’s Gospel
"Jesus went out as usual to the Mount of
Olives" (Luke 22:39). "Jesus went out as
usual..."
CEV reads, "as he often did".

How did this empower Jesus’ leadership?

Joke in Counseling Circles
A depressed patient is talking to a therapist
who practices active listening. The patient
says “I’m depressed,” and the therapist
echoes “You’re depressed.” The patient
responds, “No, I mean it. I’m really
depressed.” “You’re really depressed,” the
therapist says. Exasperated, the patient
says, “I’m so depressed that I feel like killing
myself.” “You feel like killing yourself,” says
the therapist. In frustration, the patient walks
over to the window and jumps to his death.
The therapist goes to the window looks out, and,
after a pause, says “Plop.” This joke obviously
highlights how paraphrasing can become
mechanical. The important thing according to
Nichols isn’t to summarize what someone says
but to understand what he or she is feeling. So of
course the therapist should have said “Ouch.”

CAUTION - DON’T let the process become too

mechanical.
 Nichols, Michael, The Lost of Listening (p.90)
Empathetic Listening
“The essence of good listening is
empathy, which can be achieved only
by suspending our preoccupation with
ourselves and entering into the
experience of the other person.”

- Nichols, pg. 10
Motivation to be an Empathetic
Listening Leader
“Do nothing from selfish ambition or conceit, but in
humility count others more significant than
yourselves” (Philippians 2:3).
When we count others more significant than
ourselves, we pause to listen.
We value others as created in the very image of God.
We value others by listening to their stories.
We value others by listening to their ideas and
opinions.
Listening is the very essence of being selfless.
Leader’s Perspectives
"The number one job of the leader of an
organization is to be the lead listener."
- John Ackerman
Phil Jackson - NBA , Chicago Bulls Coach;
six
NBA championships between 1989 and
1998
, “I learned early that one of the most
important qualities of a leader is
Kevin Sharer - CEO of Amgen
“When I began as a chief executive officer I
thought my job was to exercise power and
drive outcomes. How wrong I was. I learned
that my job was to architect the
environment to listen.”

Ross Perot – “The only New Year’s resolution

you need to succeed beyond your wildest
dreams: You need to learn to listen and
consistently improve your listening skills.”
Tim Hast
“I have observed the most successful
people I know share this common skill.
They are great listeners, and without
saying anything at all, they make you
feel like what you have to say is the most
important— in fact, the only— thing on
their mind at that moment. Their words
and body language communicate a clear
message of openness, acceptance, focus,
and safety.”
Questions

A leader is the “Keeper of Good

Questions”.

What are some good questions?

Just Listen – by Michael
Goulsten
Michael Gouldston - Business psychiatrist, Trainer
to hostage negotiators for police and the FBI.

"What’s something that would be impossible to

do, but if you could do it, would dramatically
increase your success [or the success of your
ministry]?"
OTHER PERSON: If I could just do ____ , but that’s
impossible. "Okay. What would make it possible?“
Just Listen
“If you could change one thing about
the direction of your company, what
would it be?”

“What did you learn about success

from your dad?”

“Tell me more.”
Suspending Judgment: “Take
Your Time – I’m Listening”
“Even when good listeners have
strong views, they suspend
judgment, hold their criticism, …
or selling their point of view right
away. Tell yourself, “I’m here to
understand how the other person
sees the world. It is not time to
judge or give my view.”
80/20 Rule
“For those of us who fall into the
unhealthy category of talking
significantly more than the other
person, “Apply the 80:20 rule. Do
80 percent of the listening and 20
percent of the talking”.
Poor Listening
“When you’re listening to someone but
thinking about your own reactions, you’re
really talking to yourself.”

Stop it.

Nichols. The Lost Art of Listening. Pg.142

Distractions - External & Internal

“When you are listening to another person

what external distractions are common for
you?”
“What are some ways that you have found
to mitigate external distractions?”
“What are some internal/mental
distractions that you struggle with when
talking to someone?” “What are ways to
minimize internal distractions?”
Listening to Complaints
• When people complain to us, they are
really looking for something. Behind
every complaint lies a request.
• When someone is complaining, listen
for the request embedded within the
complaint.
• Respond to the request by accepting
it or making a counteroffer.
Mirror Neuron Receptor
Deficit
Michael Gouldston -
• Individuals have a need to have their
thoughts mirrored or reflected.
• We constantly mirror the world, or others
to be affirmed.
• Each time we mirror others, it creates a
little reciprocal hunger to be mirrored
back. If that hunger isn’t filled, people
develop a “mirror neuron receptor
deficit.”
LOVE
L isten – carefully to words
O bserve – the body language, emotions
V erify – by asking questions
and summarizing feelings
E ncourage – by naming the gifts you see in
them and speaking God’s truth
into the situation.
- Dr. Melina Gallo
Listening Exercise
 one listener/ one speaker /one judge/ HARCS
• Holding judgment
• Attentiveness (paying attention)
• Clarifying (would naturally come before Reflecting)
• Reflecting (mirroring)
• Summarizing and Sharing
Find partners for and against the following:
 Every believer should speak in tongues.

 Donald Trump is a great president.

 Hymns should always be included in worship.

 Women should serve as church leaders., etc…

 Judges perspective on listeners skills?
 Opportunities to improve?
Personality Types

 What do you know about MBTI

(Myers Briggs Type Indicator)?

 Tomorrow we will spend time

learning about each of our
team members personality
type. Why would you think this
would be beneficial?
What the MBTI Reports
The four mental functions represent eight
preferred ways of attending to the world
and making decisions.
 Using Energy (Extraversion/Introversion)

 Gathering Info. (Sensing/iNtuition)

 Making Decisions (Thinking/Feeling)

 Relating to the Outside World

(Judging/Perceiving)
MBTI
Everyone uses all eight, but each person
has preferences among them and uses
those more.

Like handedness –
Everyone uses both hands, but favors
and is more skilled at using one of them.
Using Energy
The Extraversion (E) / Introversion (I)
preference asks…
 Where do you focus your
energy and attention?
 What energizes you or

“recharges” your batteries?

Key Concepts
Extroverts
 Outer world of people
and things
 Expressive and Outgoing
 Interaction and activity
 Talk in order to think
 First Draft
 Breadth of Interest
 “Live something to
understand it”
Introverts
 Inner world of thoughts
and ideas
 Quiet and Reserved
 Reflection and solitude
 Think in order to talk
 Final draft
 Depth of Interest
 “Understand something
before living it”
E.I. Exercise

BREAK into respective Groups of E & I and

answer these questions:
 What do you admire about the opposite

trait?
 What baffles you about the opposite trait?

 What would you like "Them" to understand

about "you"?
 Debrief: Listening to each other

Source: 2012 Denver Seminary, D.Min. course: Becoming a Leader Who Can Effectively Lead
Most prominent male
personality?
 ESPN
 So why are we spending time talking
about Personality types/ traits?
 What types do you think are naturally
better listeners?
 What types naturally struggle w/
listening?
Conflict
What can you tell me about conflict?
Good / Bad ?
Five Dysfunctions of a TEAM
by Patrick Lencioni
Dysfunction
 Absence of Trust
 Fear of Conflict
 Lack of
Commitment
 Avoidance of
Accountability
 Inattention to
Results
Functioning TEAM
 Trust one another
 Engage in unfiltered conflict
around ideas /Unconditional
Positive Regard for the Person
 Commit to decisions and
plans of action
 Hold one another accountable
for delivering against plans
 Focus on achievement of
collective results
Listening for Conflict?
Should we encourage conflict?
Should we listen for conflict?
How do we as leaders listen for
conflict?
What does healthy conflict over issues
and ideas do?
Narcissistic
Conversationalist
 True confessions of a recovering
conversational narcissist.
Listening Leader – Let’s review

 What does the Bible say about listening?

 What do successful leaders say about

listening?
 What have you personally learned about
becoming a better listening leader?
“Commit your work to the LORD, and
your plans will be established.”

- Proverbs 16:3
 Friday Assignment
Sharing your Vision for the future

 Assignment: 1 page typed (double space)

for presentation – Friday AM
1. Your VISION with top 3 supporting goals
1. (SMART Goals: Specific, Measurable , Attainable,
Realistic, and Time sensitive)
2. How your vision includes becoming a
better listening leader.
 Email to: sidrice

@literacyinternational.net by Thursday evening

BONUS Material
Video – Patrick Lencioni
5 Dysfunctions of a Team
– Willow Creek Leadership Summit
Team Assessment
Exercise
Day 3
Debrief
 What did we learn yesterday about being
a listening leader?
 # 1 Take-away?
 One thing that stuck w/ you regarding
the power of Listening ?
 5 components of active listening?

 INTRODUCE Greg Bennett