*

By:
Karishma Kandpal
03215903917
 *
* Stress in individual is defined as any interference that
disturbs a persons 'healthy mental and Physical well-being.
* It occurs when the body is required to perform beyond its
normal range of capabilities. Stress is the way that you react
physically, mentally and emotionally to various conditions,
changes and demands in your life.
* High levels of stress can affect your physical and mental
well-being and performance.
 *

* Individual Stress coping strategies:

* Organizational strategies:
 *
Over the past decade, the Information Technology (IT) industry has become one of the
fastest growing industries in India because of which it has caught world attention. Indian IT-
ITES industry grew at a rate of 33 % in FY2008. India is now being identified as
powerhouse for incremental development of computer software. It has grown from USD 4
billion industry to USD 58.8 billion industry in FY2008-09 employing over 2 million
people. IT-BPO Industry has become growth engine for the economy contributing
substantially to increases in GDP, urban employment and exports to achieve vision of
‘young and resilient India’.

Key players of IT industry :

1. Tata Consultancy Services
2. Infosys Technologies Limited
3. Wipro Technologies Limited
4. HCL
 Objectives of the Study:

* To identify the factors influencing the job stress of employees

in the working environment.

* To identify measures to reduce stress, in order to increase the

skills of the employees
Research Design
* “Research Design is a plan, conceptual structure, and strategy of investigation conceived as
to obtain answers to research questions and to control variance.
* The sort of research embraced for study is Descriptive.
Methods of Data Collection
* This project is based on primary as well as secondary data.
* Sources of Primary Data Collection :
* Observation method
* Questionnaire
* Secondary data:
* “The data which is collected by someone and gone through the statistical process is called
secondary data.”
* Sources of Secondary Data Collection:
* The tools/methods used for collecting secondary for this project report are different websites of
manpower, Google, HR reports of the company, company profile magazines etc.
Sampling method
* It alludes to the strategy to be connected/the procedure to be utilized in Selecting the Sample.
The strategy utilized might be deliberate or purposive sampling, random sampling, systematic
sampling, stratified sampling, area sampling, and extensive sampling.
* The sampling technique applied or used for this project report is Convenience Sampling or
Non-Probability Sampling.
* Sample Size is 51 employees of Wipro, Infosys, HCL technologies.
Limitations:
* The employees were reluctant to give correct information
* Even though the employee gave correct information during the
investigation they gave positive answers while answering
questionnaire.
* The investigator intended to cover only few areas of stress relevant
ton proposed study.
* As the study was done within a limited time, investigator could not
select a sufficiently large sample for the study.
NULL HYPOTHESIS (H0)
There is no significant relationship between age and stress kind, Ill effects of stress, stress coping
strategies.
ALTERNATIVE HYPOTHESIS (H1)
There is significant relationship between stress and stress kind, ill effects of stress, stress coping
strategies.
age * stress_kind

Crosstab
stress_kind Total
Both Mental Physical

Count 12 12 1 25
21-30 years
Expected Count 13.7 10.3 1.0 25.0

Count 12 1 1 14
31-40
Expected Count 7.7 5.8 .5 14.0
Age
Count 1 6 0 7
41-50
Expected Count 3.8 2.9 .3 7.0

Count 3 2 0 5
50 years and more
Expected Count 2.7 2.1 .2 5.0

Count 28 21 2 51
Total
Expected Count 28.0 21.0 2.0 51.0

Value df Asymp. Sig. (2-sided)

Pearson Chi-Square 13.201a 6 .040

Likelihood Ratio 15.404 6 .017

51
N of Valid Cases

a. 8 cells (66.7%) have expected count less than 5. The minimum expected count is .20.
Inference- From the above table it can be inferred that chi square value is 13.201 and since
the value of p(0.04) is less than 0.05 level of significance, Null hypothesis is rejected.
Result- thus, there is significant relationship between age of employee and kind of stress they
feels.
 Age*Ill effects

Ill_effects Total

Headache High blood pressure HYpertension Nervousness

Count 11 5 6 3 25
21-30 years
Expected Count 6.4 6.9 6.9 4.9 25.0

Count 2 5 4 3 14
31-40
Expected Count 3.6 3.8 3.8 2.7 14.0
age
Count 0 2 2 3 7
41-50
Expected Count 1.8 1.9 1.9 1.4 7.0

Count 0 2 2 1 5
50 years and more
Expected Count 1.3 1.4 1.4 1.0 5.0

Count 13 14 14 10 51
Total
Expected Count 13.0 14.0 14.0 10.0 51.0

Chi-Square Tests

Value df Asymp. Sig. (2-sided)

11.349a 9 .253
Pearson Chi-Square

13.516 9 .141
Likelihood Ratio

51
N of Valid Cases

a. 13 cells (81.3%) have expected count less than 5. The minimum expected count is .98.

Inference- From the above table it can be inferred that chi square value is 11.349 and
since the value of p(0.2) is more than 0.05 level of significance, alternate hypothesis is
rejected.
Result- thus, there is no significant relationship between age of employee and kind of ill
 age * stresscoping_strategies
Crosstab

stresscoping_strategies Total

Exercise Listening Songs Meditation Spend some leisure time

Count 2 10 7 6 25
21-30 years
Expected Count 2.0 8.8 7.4 6.9 25.0

Count 2 2 4 6 14
31-40
Expected Count 1.1 4.9 4.1 3.8 14.0
age
Count 0 4 2 1 7
41-50
Expected Count .5 2.5 2.1 1.9 7.0

Count 0 2 2 1 5
50 years and more
Expected Count .4 1.8 1.5 1.4 5.0

Count 4 18 15 14 51
Total
Expected Count 4.0 18.0 15.0 14.0 51.0

Chi-Square Tests

Value Df Asymp. Sig. (2-sided)

6.643a 9 .674
Pearson Chi-Square

7.706 9 .564
Likelihood Ratio

51
N of Valid Cases

a. 13 cells (81.3%) have expected count less than 5. The minimum expected count is
.39.

Inference- From the above table it can be inferred that chi square value is 6.643 and since the
value of p(0.6) is more than 0.05 level of significance, alternate hypothesis is rejected.
Result- thus, there is no significant relationship between age of employee and kind of stress they
feels.
Q1. Age Q2. Gender

0%
21-30
10% Male

31-40
14%
Female
47%
41-50 47%

53%
Transgender
50 and
above
29%
 Q3. Experience Q4. Physical working condition of the
organization?
Options No. of Responses Options No. of Responses

Highly Satisfied 2
< 5 year 25
Satisfied 18

5-10 years 20 Neutral 15

Dissatisfied 10
>5 years 6
Highly Dissatisfied 6

Total 51
Total 51

12% 4% Highly Satisfied

12%
Satisfied
< 5 years
Neutral
5-10 years 35%
47% 20%
Dissatisfied
> 5 years
Highly Dissatisfied

41%

29%
 Q5 Psychological working condition of the Q6. Opinion about the training programs
organization conducted in the organization?
Options No. of Responses
Options No. of Responses
Highly Satisfied 4
Excellent 6
Satisfied 15
Good 20
Neutral 22
Better 20

Dissatisfied 9
Bad 3

Highly Dissatisfied 1 Worse 2

Total 51 Total 51

2% 8% 4%
6% 10%

18% Excellent
Highly satisfied

Good
Satisfied
29%
Better
Neutral

Dissatisfied Bad
39%
41%

Highly Worse
dissatisfied
43%
 Q7. Pay package provided by the Q8. How often do you feel stress in your job?
organization? Options No. of Responses
Options No. of Responses

Highly Satisfied 4 Mostly 16

Satisfied 20
Sometimes 26

Neutral 18
Rarely 9
Less Satisfied 9

Total 51 Total 51

8%
16%

18% Mostly
Highly Satisfied

33%

Satisfied Sometimes

41% Neutral
Rarely

35%
Less Satisfied

49%
 Q10. Which of the following factors cause
Q9. How do you feel about your job?
more stress?
Options No. of Responses
Options No/ of Responses

Challenging 9
Work Overload 20
Interesting 12

Work under load 13

Routine 20

Monotonous and Boring 10 Interpersonal Relationships 18

Total 51
Total 51

18% 18%
24%
Challenging Work overload

39%
Interesting
Work Underload

Routine

25% Interpersonal
Boring and relationships
Monotonous
39% 37%
 Q11. What kind of stress do you suffer in Q12. Major physical inconvenience
your job? you’ve suffered due to stress ?
Options No. of Responses
Options No. of Responses

Physical 2 Headache 13

High Blood Pressure 14

Mental 21

Hypertension 14
Both 28

Nervousness 10
Total 51
Total 51

4%

20% 22%
headache
Physical

High Blood
Mental Pressure

43%
53% Hypertension
Both

29% Nervousness
29%
Q13. Stress coping strategies you have taken Q14. What kind of company wide programs
mostly? you have undergone to manage stress?
Options No. of Responses
Options No. of Responses

Employee Counseling 5
Exercise 4

Meditation 15 Training and Development 18

Listening Songs 18 Employee engagement Activities 20

Spend Some leisure Time 14 Health Clubs 8

Total 51 Total 51

8% 10%
16% Employee
Exercise counselling
26%

Training and
Meditation Development
31%

Listening Songs 35% Employee

engagement
activities

Spend some leisure 39% Health Clubs

Time
35%
Q15. Ill effects on your job performance due to Q16. What type of difficulty do you feel in
stress? your job?
Options No. of Responses
Options No. of Responses

Increased Absenteeism 4 Group Behavior 6

Decreased Productivity 12 Lack of Information 14

Wasted Potentials and Skills 8 Office politics and Conflicts 17

Loss of Goodwill 4
Excessive interruptions 9
Reduced Job satisfaction 5
Lack of Recognition 5
All of the Above 18
Total 51
Total 51

8% Increased Absenteeism Group behavior

8%
12%
Decreased Productivity
Lack of information
35%
23% 18%
Wasted Potentials And
Skills Office politics and
conflicts
Loss of Goodwill
29%
Excessive
Reduced Job satisfaction interruptions

10% 16% Lack of Recognition

All of the above
33%
8%
Q17. To what extent, do you overcome the stress by utilizing stress management facilities and
practicing coping strategies?

Options No. of Responses

To a great Extent 7

To some extent 34

No change 10

Total 51

14%
19%

To a great extent

To some extent

No change

67%
Findings

* Majority of employees are either satisfied or neutral about the physical working
conditions of the organization.
* Most of the employees feel neutral about the psychological working conditions of
the organization.
* Employees found training programs helpful.
* Most of the employees are neutral with the pay packages provided to them.
* It is found that Employees do feel stress in an IT industry.
* Majority of employees considered their job as routine tasks and they do not find it
challenging or interesting.
* It was seen that work overload is one of the major reason of Stress as compared to
work under load and interpersonal relationships.
* Employees suffer Both mental and physical stress in jobs.
* Headache, High blood pressure, Hypertension and Nervousness are commonly
observed signs of stress in employees.
* Most Common stress coping strategies adopted by employees are listening songs and
meditation.
* Organization focuses more on Employee engagement activities and training and
development to help employees cope up with stress.
* There is less emphasis placed by organizations to Health clubs or exercise,
employees counseling techniques.
* Stress results in various ill effects on Employee job performances like
Increased absenteeism, Reduced productivity, Loss of goodwill, Wasted
potentials and skills and Reduced job satisfaction.
* Office politics and conflicts and lack of information Hinders employees job
performances.
* Sometimes employees get disturbed due to Unsupportive group behavior,
Excessive interruptions and lack of recognition in organization.
* Majority of employees overcome their stress by utilizing stress management
facilities and practicing coping strategies.
* From the chi square test, it was found there is significant relationship
between age of employees and kind of stress they suffered.
* From the chi square test, it was found there is no significant relationship
between age of employees and ill effects of stress.
* From the chi square test, it was found there is no significant relationship
between age of employees and stress coping strategies adopted by them.
Suggestions

* Some relaxation activity program for the employees.

* Focus on training the employees how to make decision in pathetic situation.
* Company should engage their employees in decision making to keep them motivated and
enthusiastic.
* HR should develop teamwork, social groups to promote positive interpersonal relationships among
employees.
* Physical exercise like yoga, meditation, and aerobics increases heart capacity, provide a mental
diversion for work pressure and let off stream.
* Leisure time, trips or vacations can be provided to the employees and may feel relaxed at work.
* Organization can often go with the brain storming games that keep employee active participants in
each and every matter which help in increase in concentration.
* Employees ‘achievement in their work is appreciated and rewarded very rarely by the management
in the organization. This is one of the reasons where the employees fell dissatisfied and vexed about
his job. So the Management start appreciate and reward the employees work whenever needed which
will motivate the employees and also reduce the stress level.
* Performance appraisal methods like 360 appraisal, field review, ranking method, HR accounting can
be conducted by the management which will help the employees to identify their position and help to
improve their potential. Hence this will improve the job satisfaction of the employee resulting in
reduced occupational stress.
* Many tasks can be delegated to subordinates without losing effectiveness so that we can reduce the
overload of work.
 *
* From the chi square test it has revealed that age do effects the type of
stress i.e. mental or physical stress but there is no as such relation
between age and ill effects of stress or stress coping strategies.
* Also revealed that There is a scope for the improvement of training
programs conducted by the organization, also employees feels their
job as routine task this needs to be made challenging by various
activities like brainstorming process. Stress causes various ill effects
such as headache, hypertension, nervousness etc. and people tend to
focus more on listening songs or meditation to deal with stress
problems and less on health clubs or yoga.
* Therefore, Organization must begin to manage people at work
differently, treating them with respect and valuing their contribution.
if we enhance the psychological well being and health of the
employees, in the coming future the organization world make more
revenues as well as employee retention. Because it is said the,
“A healthy Employee is a Productive Employee”