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Communication in
Aviation
When aviation professionals better understand that
language is an imperfect medium and easily
misinterpreted, they will be careful in their use of
both standardized phraseology and plain language -
and the airways will be safer because of it.
ICAO Proficiency Standards
a. vocabulary transmission
b. readback error
c. non-standard phraseology
d. incorrect/imprecise grammar use
e. garbled message
f. incorrect pronunciation
Sometimes, I won't catch the numbers in
frequency change, name of fix or off-
route waypoints because they might be
pronounced differently.
United Airline Transport Pilot International Flight Language
Experiences Report 2: Word Meaning and Pronunciation
Which aspect of language have you
found to create the most obstacles to a
complete understanding?
In pairs, identify the word which is incorrect in the
sentences below. Propose a more appropriate word.
Explain in class the difference in meaning between the
two words.
1. The cabin crew have reported an unruly passenger
in the after cabin.
2. The smoke fumes being sucked into the air
conditioning system could pose a threat to the
passengers' security.
3. We have an elderly passenger who has suffered a
stroke. Request information about the nearest
alternative?
4. All strangers will have to fill in immigration cards.
In pairs, identify the word which is incorrect in the
sentences below. Propose a more appropriate word.
Explain in class the difference in meaning between the
two words.
5. We have three passengers suffering from severe concussion and
bruises, and will request an ambulance when we reach the stand.
6. The Antonov 124 made a hardly landing and may have some
damage to the gear and tires.
7. Number 2 engine ingested some birds during climb-out. Engine
performance seems okay, but we are controlling the indications.
8. I'm waiting for some vegetarian meat trays to be delivered by
catering, the we'll be ready to depart.
1.03 Listen to the ten transmission. Each has a
word pronounced incorrectly. Cross out the word
you hear and encircle the intended word.
1. quite/quiet 6. feet/feed
2. loose/lose 7. ridge/rich
3. services/surfaces 8. ice/eyes
4. wheel/well 9. watching/washing
5. array/area 10.heat/hit
1.04 Listen to 10 sentences and determine ending
for words listed below. Write NONE for words with
no ending.
1. lift 6. clear
2. disconnect 7. slow
3. service 8. check
4. clear 9. disconnect
5. turn 10.reduce
Look at transmissions (1-6). Determine which
is in standard phraseology and which is in
plain language.
1. Request departure information
2. Expect startup time at 1938 due traffic
3. Which is the latest ATIS information?
4. Maintain 3,000 feet until glide path
interception
5. Taxiing to hold point Runway 17 Left
6. What sort of assistance do you require on
arrival?
1.07. Listen to eight
transmissions and match them to
pictures (a-h)
1.07. Listen again and identify type
of transmission. Mark each
transmission Instruction, Request or
Information
1.09. Listen to 10 communications.
Explain why each could be
misunderstood.
1.09. Listen again and formulate a
question to clarify the original
message
AIRPROX TCAS ATIS
RVR EGPWS ETOPS
IAF ILS in.Hg LDA
MSA RVSM
1.11. Listen to these abbreviations and
identify the order with which you hear them.
ALL ETA
ACC IAS
ACARS INS
ASI IRS
EFIS OAT
Identify the abbreviations on
previous slide
Look at the words (a-l). Match with
their definitions.