Welcome

Presentation on
Conflict in
Organization
Presented by

Md. Saiham Hasan Saiem

ID: 171051071
 DEFINITION

CONFLICT

Is a process that begins when one party

perceives that another party has
negatively affected, or is about to
negatively affect something that the first
party cares about.
 Conflict Defined

Conflict occurs whenever:

– Disagreements exist in a social situation over
issues of substance.
– Emotional antagonisms cause frictions
between individuals or groups.
Exmpl : Team Leader and Members conflict ,
other party come to solve

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 TYPES Of CONFLICT

Task Conflict
 Conflicts over content and goals of
the work.

Relationship Conflict
 Conflict based on interpersonal
relationships.
Process Conflict
 Conflict over how work gets done.
 Levels of conflict.

– Intrapersonal conflicts.

•Approach-approach conflict.
•Avoidance-avoidance conflict.
•Approach-avoidance conflict.

Ex: Team work Like Group Presentation

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 Levels of conflict — cont.

– Interpersonal conflict.
•Occurs between two or more individuals who
are in opposition to one another.
Exmpl: 6 vs 9
lower, teacher in coaching center
– Intergroup conflict.
•Occurs among members of different teams or
groups.
EX: Presentation Group
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 Levels of conflict — cont.
– Interorganizational conflict.

•Occurs in the competition and rivalry that characterize

firms operating in the same markets.
EX : Symphoney, Samsung, Xioami
•Occurs between unions and organizations employing their
members.
EX: My Frd Jony story
•Occurs between government regulatory agencies and
organizations subject to their surveillance.
EX: City crporation Vs Dahak Wasa (Water problem)
•Occurs between organizations and suppliers of raw
materials.
•EX: Builders Company with its suppliers

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 FUNCTIONAL VERSUS
DYSFUNCTIONAL CONFLICT
 Functional (or constructive) conflict.
– Results in positive benefits to individuals, the group,
or the organization.

 Dysfunctional (or destructive) conflict.

– Works to the disadvantage of individuals, the
group, or the organization.

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 Functional & Dysfunctional

Functional Dysfunctional
 Increased group performance  Development of discontent
 Improved quality of decisions  Reduced group effectiveness
 Stimulation of creativity and innovation  Retarded communication
 Encouragement of interest and curiosity  Reduced group cohesiveness
 Provision of a medium for problem-  Infighting among group
solving
members overcomes group
 Creation of an environment for self-
goals
evaluation and change
 THANK YOU

QUESTIONS?