TOTAL

QUALITY
MANAGEMEN
T HISTORY
AND
EVOLUTION
Total quality management
(TQM) is the continual
process of detecting and
reducing or eliminating
errors in manufacturing,
streamlining supply chain 2
management, improving
the customer experience,
and ensuring that
employees are up to speed
with training. Barone, A.
(2019)
EVOLUTION
OF TOTAL
QUALITY 3

MANAGEMEN
T
1 Late 1700s • Industrial Revolution

2 Late 1900s • Scientific Management

3 1930s – 1960s • Human Relations Movement

4 1940s – 1960s • Management Science 4

5 1960s • Computer Age

6 1970s • Environmental Issues

• Just in Time & Total Quality

7 1980s
Management
 • Reengineering
1980s 8
• Global Competition 1980s 9
• Flexibility 1990s
1
0
• Time-based Competition 1990s 11
5

• Supply Chain Management

1
1990s
2
• Electronic Commerce
1
2000s
3
• Outsourcing and flattening of 1
2000s
world 4
2010s
1
• Big data analytics
5
 INDUSTRIAL
REVOLUTION

1 Brought in innovations
that changed
production by using
machine power instead
of human power.
 SCIENTIFIC
MANAGEMENT
Brought the concepts of

2 analysis and
measurement of the
7

technical aspects of work

design and development
of moving assembly lines
and mass production.
 HUMAN
RELATIONS
MOVEMENT
3 Focused on
understanding human
8

elements of job design,

such as worker
motivation and job
satisfaction.
 MANAGEMENT
SCIENCE

4 Focused on the
development of
9

quantitative
techniques to solve
operations problems.
 COMPUTER AGE
Enabled processing of
5 large amounts of data
and allowed
10

widespread use of
quantitative
procedures.
 ENVIRONMENTA
L ISSUES
6 Considered waste
reduction, the need for
11

recycling, and product

reuse.
 JUST IN TIME &
TOTAL QUALITY
MANAGEMENT

7 Designed to achieve
high-volume
12

production with
minimal inventories.
Sought to eliminate
causes of production
defects.
 REENGINEERING
Required redesigning a
company’s processes in
order to provide greater 8 13

efficiency and cost

reduction.
 GLOBAL
COMPETITION
Designs operations to
compete in the global
9 14

market.
 FLEXIBILITY
Offered customization
Off

on a mass scale.
10
15
 TIME-BASED
COMPETITION
Based on time, such 11
16

as speed of delivery.
 SUPPLY CHAIN
MANAGEMENT

12
Focused on reducing the
17
overall cost of the system
that manages the flow of
materials and
information from
suppliers to final
customers.
 ELECTRONI
C
COMMERC
E
Uses the Internet and
World Wide Web for 13
18

conducting business
activity.
 OUTSOURCING
AND
FLATTENING
OF WORLD

14
Convergence of
19
technology has enabled
outsourcing of virtually
any job imaginable from
anywhere around the
globe, therefore
“flattening” the world.
 BIG DATA
ANALYTICS

15
Applies math and
20
statistics to large
volumes of structured
and unstructured data to
gain unprecedented
business insights.
HISTORY OF
TOTAL
QUALITY 21

MANAGEMEN
T
 Following WWII the
marketing & finance The importance of OM At the same time
functions were did not always Japan and Europe were
predominant in recognize in ruins
American Corporations

In 1970s & 1980s 22

American companies
Since there were no
experienced large
During 1950s & 1960s significant competitors
declines in productivity
represented the the primary
growth and
golden era for US opportunities were in
international
business the areas of marketing
competition began
and finance
such as in the auto
industry
 By the time foreign
To regain their During 1980s & 1990s
firms recovered many
competitiveness they US business
US firms found
turned to operation experienced a
themselves unable to
management resurgence
compete

23

Due to the new focus Companies have

in operations & learned that to achieve
competitiveness that long run success they
has been responsible must place much
for the recovering of importance on their
the many corporations operations.
 GROUP 2
BSA-2
A-21

24

BESA, BESANDE,
BESERA, BOLIGOR, BURDEOS,
RAIZA CRISTINA
MICHELLE LILLIAM HARRIS A.
GAILE E. D.