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ITSM PracticeQuestion
INFORMATION TECHNOLOGY
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(i) Boxes and Diamonds in E-RDiagram
(ii) Sales Process and Purchase to Pay (P2P) Process
(iii) Random Access Memory (RAM) and Read Only Memory (ROM)
(iv) Memory Management and Task Management in Operating System
(v) Fat Client and Thin Client
(vi) Session Layer and Transport Layer of OSI Model
(vii) Knowledge Level Systems and Operational Level Systems
(viii) General-purpose Planning languages and Special-purpose Planning languages
(ix) Batch Processing and Online Processing
(x) Attendance Systems and Vehicle Tracking System
Q-4 Name and discuss various phases of Business Process Management Life Cycle (BPM Life
Cycle) in logically correct order.
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Q-5 Discuss Control and its objectives in detail.
L2 PRINT N
L3 N = N x (N + 1)
L4 STOPwhen N exceeds 100
L5 GOTO L2
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Note that is step L3, ‘x’ denotes multiplicationsign.
(b) List the output for theabove program.
(c) List the output if the above program is modified in the stepL1 as N = 0.
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(x) Confidentiality and Integrity
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32Draw a flow chart to compute and print Income-tax, Surcharge and Education Cess on the
income of a person, where income is to be read from terminal and tax is to be calculated as per
the following rates:
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33Can a business succeed in the long run by focusing only on profit as its primary objective?
What are other objectives of abusiness?
35What is Corporate Strategy? How would you argue that 'corporate strategy' ensures the
correct alignment of the firm with its environment'?
36What is Strategic Decision Making? Briefly explain the major dimensions of strategic
decisions.
38Key Success Factors (KSFs) are the rules that shape whether a company will be financially and
competitively successful? Do you agree with this statement? How to identify an industry’s key
success factors?
39Devise an ideal work plan for implementing a turnaround strategy inan organization?
41What is logistics strategy? What are the areas to examine while developing a logistics
strategy?
42What is meant by Functional strategies? In term of level where will you put them? Are
functional strategies really important forbusiness?
43Define Strategic business unit (SBU). Explain in brief the advantages on SBUstructure.
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44Describe the importance of corporateculture.
46How internet is affecting the business? Explain the strategy-shaping characteristics of the E-
commerce environment.
47What do you understand by Accounting Information System? Discuss some of its functions, in
brief.
48A XYZbank has 500 employees. The salary paid to each employee is sum of his Basic Pay (BP),
Dearness Allowance (DA) and House Rent Allowance (HRA). For computing House Rent
Allowance, bank classified his employees into three classesA, Band C.The
HRAfor each class is computed at the rate of 30 percent, 20 percent and 10 percent of the BP
respectively. The DA is computed at a flat rate of 60 percent of the Basic Pay. Draw a flow chart
to determine the percentage of employee falling in each of the following salary slabs:
(i) Above ` 30,000
(ii) ` 15,001 to `30,000
(iii) ` 8,001 to `15,000
(iv) Lessthan or equal to `8,000.
50Discuss in brief the steps that are involved in implementing Business Process Automation
(BPA).
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Q-1 Correct/Incorrect with reasoning
1. State with reasons which of the following statements are correct/incorrect:
(a)Managers simplify complexity by focusing on limited aspects of the environment.
(b) External environment must be scanned to identifystrengths and weaknesses.
(c) Businesses aim to create and retain customer.
(d) In BCGmatrix, question marks represent low growth, low sharebusinesses.
(e) Judgement about what strategies should be pursued flows from intuition.
(f)To diversify organisations need to enter into businesses that are unrelated to the
present business of the organisation.
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(c)ABCconsultancy firm receives a project from its client organisation to advise it on factors it
need to consider for environmental scanning. Briefly explain these factors.
5It is possible that different organisations cooperate with one another. Discuss.
6Explain how technological factors present an opportunity as well as threat to a particular
business organization.
10 What do you understand by Trigger of Change? How is trigger related to driving force?
11To convert strategic plans into actions and results, a manager should be able to implement
and execute the strategy.Discuss.
12The Management of a sick company manufacturing various electrical home appliances seeks
your advice for an appropriate retrenchment strategy. What will be your advice andwhy?
13‘Determining an appropriate mix of debt and equity in a firm’s capital structure can be vital
to successful strategy implementation’.Discuss.
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Q-14 Explain the strategic role of Human Resources Management inthe following areas:
(a) Facilitation of Change
(b) Building Core Competency
(c) Development of Work Ethics andCulture
15How does the core competency and value chain linked together helps the company to be
unique?
16 ABCLtd. plans to introduce changes in its structure, technology and people. Explain how
Kurt Lewin’s change process can help this firm.
17To implement six sigma in an organisation is difficult. Explain the critical elements of six
sigma.
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(i)E-commerce technology opens up a host of opportunities for reconfiguring industry and
company value chains.
(j)Logistics is a process that integrates the flow of supplies into, through and out of an
organization.
Q-23 The external environment holds considerable power over the organization.How?
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24Explain PESTLEas a tool for analyzing the macro environment. Illustrate your answer with
environmental influences that may beconsidered.
26What do you understand by ‘Strategy’? Explain the four generic strategies as discussed by
Glueck and Jauch.
28 Describe the construction of BCGmatrix and discuss its utility in strategic management.
30What do you understand by the term ‘Strategic uncertainty’? What is its impact on
strategic planning?
31Do you think that Management of a business house needs to formulate strategies for
different functional areas when it already has developed higher level corporate and business
strategies? If yes, enumerate the reasons why functionalstrategies are needed.
32 What do you understand by the term marketing mix? Discuss its various constituents.
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33Define corporate culture. Also elucidate the statement “Culture is a strength that can also
be a weakness”.
35Discuss briefly the characteristics of E-commerce which have reshaped the economic
landscape and altered traditional industry boundaries
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(a) Vertically integrated diversification and Horizontally integrated diversification.
(b) TQM and Traditional management practices.
(c) Vision and Mission.
41Explain five forces model given by Michael Porter in context of an organization that is
manufacturing motor cycles in India.
43What is business environment? Briefly explain macro environmental factors that affect an
organization's strategy.
44What is Corporate Strategy? How would you argue that 'corporate strategy 'ensures the
correct alignment of the firm with its environment'?
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45"Strategy is partly proactive and partly reactive." Do you agree? Give reasons for your
answer.
50Michael E. Porter has suggested three generic strategies. Briefly explain them. What is the
basic objective to follow a generic strategy? In what situations can the three strategies be used?
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