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Existing Claim Process for Insurance Companies

Claim
Intimation
Call Toll free number or
SMS number given on
policy to intimate a claim Document
Verification Approved
The customer self attests
documents and submits Amount
DL,RC, policy copy and
fills the claim form.
Credited to
Survey the workshop
The approved amount is
Inspection credited to the workshop
Car is taken to the
workshop and surveyor is
assigned. Surveyor has the Claim
sole authority to approve or
partially approve the claim.
Approval
Approved claim amount
is comunicated to
workshop, and an
Shortcomings Shortcomings estimate is given to the
customer.
In case customer wants The customer assignation Shortcomings
to avail towing facility takes 12-24 hours. There is Dealing with bulk
customer is transferred no second eye to give an documents is a hassle, , and
to RSA. If policy does not expert opinion whether a customer has to pay file
cover RSA, he has to call part needs replacement or Handling Charges.
third party. can be repaired.

Intelligent Automation
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AI Powered Claim Process for Insurance
Companies
Claim
Intimation Document
Customer opens
Humonics App and types Verification
License Plate number.
Policy Details are fetched and claim
and OTP sent to
registered mobile
Approval Win Win
number. The customer uploads
the documents like Situation
DL/RC/Policy in the App.
● The cycle time of
survey assignation is
Survey reduced from 24 hours
to 12 minutes.
Inspection ● File Handling charges
are also negated.
Car images are clicked from
all angles in our app by the End to end
customer and claim is
succesfully submitted. system
Advantages Advantages Integration.
All paper transactions
● Claim intimation is ● Hassle free images sent are removed and our
succesul in less than 2 to claim adjudicator, and he App integrates with your
minutes, without calling can take expert advice from ERP system to provide a
customer care.
● Toll Free number of
our system on Repair vs
Replace decision.
Advantages pure digital experience.

towing truck is displayed ● Cost estimate is also sent ● Paperless transaction. All
if it is covered in the to the adjudicator. He can documents incuding filling
policy. If its not covered approve or edit the cost the claim form are
then third party tow estimate with the processed via the app.
truck numbers are necessary approvals. ● Approved Amount
displayed. credited to the workshop
Intelligent Automation