IT For Management & Organizations

Presented By:
Charmain Francis
Nevil Mody
Rohit Chavda
Rashesh Panjabi
Nitin Vaghasia THE ROYAL MAIL GROUP
Mitil Patel

Guided By : Dr.Kaushik Pandya

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 THE
COMPANY
Royal Mail Group Ltd is a public limited
company wholly owned by the Government. They became a plc on 26
March 2001 under the Postal Services Act 2000.

The Royal Mail Group identity is made up of elements

of the three main brands within the Group: -
ØRoyal Mail
ØPost Office
ØParcel force Worldwide

Royal Mail Letters is a provider of postal

services throughout the United Kingdom delivering approximately 82
million items per day. Parcel force World Wide is one of the top
five express carrier businesses in the UK.

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 What is Data Management Model
Acquisition Plan Data
Procurement Requirements
Need Sustainment Plan
Functional Functional
Support Requirements Contract
Data Strategy
Templates Authentication Award
Concept of
Process
Operations Risk Analysis

Data
Slide 8 from CH resource set Data
Disposal
Data
Data Storage
Storage and
and Archiving
Archiving Development

Continuous
Delivery Review &

Response
Query Acceptance?
Review
Legend
Buyer Activities
Acceptance Supplier Activities

New Activities
Retention by Access by
Joint Activities
Buyer Buyer

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 DATA MANAGEMENT
ØRoyal Mail OPERATING SYSTEMS
A new PAF® (Postcode Address File)
licences which came into effect from 1 April
2010.PAF® contains all 28 million UK residential and
business delivery addresses and postcodes.

ØPRIVACY and ETHICAL USE of

data
ØData SECURITY within Royal
Mail
ØData TRANSFER Outside the UK
ØData PROTECTION ACT governing
Royal Mail
The Data Protection Act 1998
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 

 ENTERPRISE SYSTEMS
At the end of 1999, Royal Mail Group
started the ENTERPRISE SYSTEMS PROGRAMME (ESP).to bring together
all Finance and HR systems into a single common platform of
operation

VISION :-
ØAccessible to all
ØUsing latest technology
ØFlexibility
Ø
SELECTION OF SAP . COM :-
ØIt is ideal solution
ØIt offered single instance of R/3 ERP
ØEuro compliant before 2002
 

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 Deloitte consulting was selected because of its ability
to provide a team of consultants able to form a joint project
team with Royal Mail Group.

STRATEGIC OBJECTIVE :-
ØTo bring innovative solution
Ø
ØTo provide senior decisions makers with information which
add value to Royal Mail Group
Ø
ØTo deliver the required statutory financial information

ØTo provide data which is widely accessible for flexible

decisions.

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 PROJECT IMPLEMENTATION
Introduction
Project implementation is to outline the
approach for the development and implementation of Local
Action Plans in a further 10 Royal Mail Areas during 2008-9. 
Purpose
To achieve jointly established health and
safety targets within an agreed time period. 

Action plan :
ØTargeting
ØTiming
ØContent
ØRisk
ØTraining
§

 
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 PROCESS IMPLEMENTATION
Ø Royal Mail enhances data quality offering with improved
portfolio.


Ø Royal Mail has added new functionality and flexibility to its

National Change of Address (NCOA) portfolio.
Ø
Ø Royal Mail continue to focus on our managerial capability.


Ø Royal Mail’s priorities to ensure high quality universal service.



Ø Royal Mail remain confident and fully committed to our quality

management approach.

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 ORGANISATION CHANGE
 Postcomm’s proposed changes.
 Which affects to customer like :
ØIt is arbitrary
ØIt will take more money from customers to shore up
Royal Mail’s own poor performance
ØIt does not constitute “risk-sharing” between Royal
Mail and its customers
 Royal Mail ’ s HR shared
service :
 McCarty set out to transform HR by implementing
the Dave Ulrich 3 box model which consists of experts,
business partners and a shared service centre all working as
part of the same community.
•
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 IT STRATEGY AND PLANNING
Alignment of Business and IT
Strategies :
ØBusiness we are undergoing a period of
transformation, but IT is potentially becoming a
serious barrier to that business transformation.

ØResponsible for leading the individual business

unit IT directors in the overall governance of
IS/IT across the Group, and ensuring alignment of
business units projects to the overall
architecture.

IT Initiation :
ØRED TAG is a new mail tracking and reporting
service currently undergoing trials which Track
complete mailings and individual items

ØSAP implementations in business areas, such as

accounts, business warehouse reporting, revenue
management and business planning. 10
 IT Strategic Planning :
ØThe Address Interpretation System plan provides the
cornerstone in Royal Mail's technical strategic plan.

ØThe plan is to establish a framework for the provision

of business and technology transformation and execution
services.

Outsourcing , Offshore Outsourcing ,

and IT as a Subsidy :
ØRoyal Mail Group has outsourced its IT support
services led by Computer Sciences Corporation (CSC)
which includes BT and Xansa.
Ø
ØFinance, accounting and human resources operations, it
now competes with the likes of Accenture for big
corporate customers.

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lationship among Business, IS and IT Stra

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 IMPACT OF IT
ØOnline recruitment

ØEmployee ’ s personal record in hr department

Ø
ØOnline postcode / address finder
Ø
ØEmployee ’ s salary record in financial
management department
ØOnline postage calculator of royal mail

ØWorldwide track and trace service

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BUSINESS INTELLIGENCE AND DSS
ØThe term Business Intelligence (BI) represents the tools and
systems that play a key role in the strategic planning process
of the corporation.
Ø
ØThese systems allow a company to gather, store, access and
analyze corporate data to aid in decision-making
Ø
ØAs for the royal mail, which is a national postal service of
the whole united kingdom and which delivers 84 million items
every working day.
Ø
ØVisibility to both track items and underpin new customer
services.

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DECISION SUPPORT SYSTEM(DSS)
ØDecision Support Systems (DSS) are a specific class of
computerized information system that supports business and
organizational decision-making activities
Ø
ØRoyal Mail Group initiated the Enterprise System Programme
(ESP) to bring together all finance and HR systems into a single
common platform of operation
Ø
ØThe ESP is to manage Royal Mail Group from a single enterprise-
wide system, accessible to all, using the latest web-based
technology.

ØTo make online shopping more convenient for consumers who

would normally need to wait for a weekend to travel to the post
office and pick up deliveries

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