SAP

Service On Demand
(SOD)

© 2008 KPIT Cummins Infosystems Limited

We value our relationship

Index

 Service On Demand (SOD)

Support capabilities
Scope
Typical organizational structure
ATLAS – project management System
Partial Client list

 Introduction to KPIT Cummins

Global presence
Service offerings

 Our SAP Practice

SAP credentials
Customer speak

2
WHY SAP SOD ?
Trends / Pain areas for the customer
• The need for Support arises from the business growth, diversification,
mergers & acquisitions.
• SAP specialists are not required full time to support day to day operations
within organization.
• IT is in a supporting role and not the core business of the organization.

Implications / Opportunities for the customer

• The customer can concentrate on core business leaving the health of SAP
system to be monitored and controlled by the off shore support partner.
• Performance improvement.
• For the corporate, outsourcing helps to lower software and service costs.

3
Solutions and Results

• Production support for 4.6, 4.7 family,ECC5.0 and ECC 6.0.

• Enterprise Change Management (templates roll-outs).
• Version upgrade.
• Stabilization of SAP environment.
• Functional and technical enhancements.
• System Audits.
• Training at all organization levels.
• Staffing.

4
Methodology (Onsite – Offshore SOD)

• Proactive Change Management towards better and sustainable SAP

environment.
• Collaborative efforts towards continuous process improvement,
operational excellence and generation of VALUE to the clients.
• Support solutions tailored to fit your business requirements.
• Personalized service coordinator who knows your business.
• Allocation of highly skilled resources which reduces cost but not quality.
• Provide periodic knowledge sharing and best practice feedback.
• Simplified invoicing plans.
• Project Monitoring tool “Project-Atlas”.

5
Typical SAP-support model
KPIT Delivery Head

KPIT Engagement Manager

Client Project Manager Client Project Manager

Team Of Consultants
Location-wise performance tracking and
monitoring

- Performance Metrics &

performance
SAP Module-wise

tracking and

Issue monitoring
monitoring

- Status review, planning

and forecasting
- Escalations
- Business Meetings

6
Project ATLAS

Project-Atlas PMS
Call logging  Authorizations & assignments 
Queuing and workflow  Actions planning & execution  status management 
Information Systems

7
Support Reviews

Dashboards
Workflow
MIS & EIS

Transparent
Scalable
Comprehensive
Effective for
Project
Management

8
About US

Introduction to KPIT Cummins

9
A Warm Welcome to KPIT Cummins
• Ranked 6th among the top 10 IT Service providers - Global Services Media (February 2008)

• World’s second company to be accredited the Automotive SPICE™ Level 5 certification

• Among 5 Rising Star of IT – Business Outlook (May 07)

• # 35 in Top 100 Global Outsourcing Companies – International Association of Outsourcing Professionals (May 07)

• Among the 65 Global Leaders in Outsourcing - International Association of Outsourcing Professionals (Feb 07)

• Golden Peacock Award for Excellence in Corporate Governance - World Council for Corporate Governance &
Institute of Directors (2007)

• Among the Fast500 companies in Asia - Deloitte Consulting (Dec ’06)

• Among the Fastest 50 companies in India – Deloitte Consulting (Nov ’06)

• Among the 15 Future Titans of Indian Industry across all verticals –Outlook Business(Oct ’06)

A rising star in the Industry

10
Global Presence

• Santa Clara, CA
• Columbus, IN
• Iselin, NJ
• Stafford, TX
• Richmond, VA
• Detroit, MI

• UK - Reading
• France – Paris
• Germany – Munich
• Poland- Wroclaw

Development Centers Offices

• Japan – Tokyo
• Pune • USA
• China
• Singapore • Bangalore • Europe
• India - Pune, Bangalore, Delhi, Mumbai • Poland • Asia Pacific

11
Thank You

Confidentiality
The material contained in this document represents proprietary and confidential information pertaining to services
and methods of KPIT Cummins Infosystems Ltd. (hereinafter referred to as KPIT Cummins). By accepting this
document,. hereby agrees that the information in this proposal shall not be disclosed outside of and shall not be
duplicated, used, or disclosed for any purpose other than to evaluate this proposal.

12