Efficient Service Delivery

Mar 22, 2018

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High Turnaround Time (in Hours Avg.)
60

50

40

30

20

10

0
2011 2012 2013 2014 2015 2016 2017

PTCL Etisalat Local Telco World

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Available Technology System

• Robo Calls
• Customer Relationship Management
• MMBB Systems (AAA Portal, MMBB Portal, TR069 etc.)
• BnCC – RS
• SAP
• ePayment Systems
&

• Manual Service Provisioning

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Causes

• Historically CTO & CIO was two separate silos

• Lack of Networking among functions
• Customization of world class systems instead of
legacy procedures
• Centralized decision without end user consent
• Unskilled HR & Loyalty with Company
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Solutions

• Update of legacy Policies & Procedure

• Skill set enhancement
• Data Cleansing
• Consolidation of technology systems
• One window solution for all products

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Thanks

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