Application Performance

Management from BMC

Exceed business service levels and avoid
costly application failures

March 2012
Needs of Application Stakeholders

Line-of-Business

“Are our users happy or frustrated?

Do we meet our service objectives?”
CIO/IT Management

“Are we cost-effectively meeting business

and customer demands?”
Application
IT & App Operations

“We need to find and fix the root cause

before users notice”
Application Development

“Does the new version of code perform

better or worse?”

© Copyright 5/19/2019 BMC Software, Inc 2

Challenges of Application Operations

Application environments are increasingly complex

Virtual
Software as a Infrastructure
Rich Internet
Service Applications

Cloud
Content 3rd Party Data

Application Complexity

© Copyright 5/19/2019 BMC Software, Inc 3

How do you measure service quality?

Multiple Data Centers

 Can you measure application availability for

every user?
 Do you know if all transactions complete?
 How do you measure application performance?
© Copyright 5/19/2019 BMC Software, Inc 4
Typical problem isolation is like finding a needle
in a stack of needles…

New York Data Center London Data Center

Book Inventory
Book Inventory Database
Application Cluster
SAP Financials SAP
Application Database

Web Users & Book Store Order Fulfillment

Off-Premise Cloud
Transactions Application Application

Firewall

Credit Card
External Service

© Copyright 5/19/2019 BMC Software, Inc 5

 Application Performance Management Desired State

Competitiveness Drive innovations to increase competitive advantage

Quickly respond to business demands

Business
Understand and demonstrate user and business
Agility impact

Understand and enforce service levels

User
Avoid undetected slowdowns and outages; restore
Expectations services faster

Revenue Ensure reliable, high performing applications, while

and Profit controlling costs

© Copyright 5/19/2019 BMC Software, Inc 6

How BMC Can Help: BSM for Proactive Operations

Optimize service performance and

cost in the Modern Data Center

Service Availability and

Performance Management Orchestration

Proactively manage IT resources Service

Model
to support changing business
needs CMDB
/ CMS
Application Performance Discovery &
Management Dependency

Event & Impact

Exceed service levels and avoid Management

application failures Capacity

Optimization

Capacity Optimization Application Performance

Management

Deliver cost-effective, service- Availability &

Performance
aligned IT Capacity Management

© Copyright 5/19/2019 BMC Software, Inc 7

Application Performance Management
from BMC Software

Service levels delivered to end-users

Business Applications

Cloud Network Physical and Applications

3rd party data Databases Mainframe
services infrastructure virtual and
infrastructure middleware

Real-time visibility into the end user experience

Reduce time spent on problem isolation and restore services faster
© Copyright 5/19/2019 BMC Software, Inc 8
Application Performance Management from BMC SoftwareAPP OPS
Required capabilities and desired benefits

Application Exceed service levels and avoid application failures

Performance
Management
Increase customer satisfaction
Synthetic Ensure reliable, high performing
Transaction
Monitoring applications
Support business needs for new
Real User
Monitoring and applications, releases, and technology
Impact Analysis changes
Application Deep
Avoid unresolved problems
Dive and
Transaction Tracing
Drive down costs and restore services
faster
DevOps Achieve rapid return on investment
Collaboration

© Copyright 5/19/2019 BMC Software, Inc 9

 Synthetic Transaction Monitoring
APP OPS
Continuous heartbeat establishes normal performance
Application
Performance
Management

Synthetic
Transaction
Monitoring

Real User
Monitoring and
Impact Analysis

Application Deep
Dive and Transaction
Tracing
Performance KPIs

DevOps
Collaboration
BMC End User Experience
Management

Synthetic
Users

© Copyright 5/19/2019 BMC Software, Inc 10

Real User Monitoring and Impact Analysis
Global visibility of end user experience APP OPS

Application
Performance
Management

Synthetic
Transaction
Monitoring

Real User
Monitoring and
Impact Analysis

Application Deep
Dive and Transaction
Tracing

DevOps
Collaboration

© Copyright 5/19/2019 BMC Software, Inc 11

 Real User Monitoring and Impact Analysis
APP OPS
Real-time Dashboards assess user and business impact
Application
Performance
Management

Synthetic
Transaction
Monitoring

Real User
Monitoring and
Impact Analysis

Application Deep
Dive and Transaction
Tracing

DevOps
Collaboration

Performance compliance reports for individual users and

transactions
© Copyright 5/19/2019 BMC Software, Inc 12
 Real User Monitoring and Impact Analysis
Unique visibility into end user experience delivered APP OPS
through the Akamai CDN Cloud
Application
Performance
Management
 Visibility of origin and Akamai-
accelerated apps
Synthetic
Transaction
Monitoring
 Measure real-time user
experience
Real User
Monitoring and
Impact Analysis  Validate performance against
targets
Application Deep
Dive and Transaction
Tracing  Identify additional areas for Software Appliance
acceleration
DevOps
Collaboration

Origin Content

Page Render Time

End Users Origin Site

© Copyright 5/19/2019 BMC Software, Inc 13

 Real User Monitoring and Impact Analysis
APP OPS
Extend end user visibility to mobile users
Application
Performance
Management

Synthetic
Transaction
Monitoring

Real User
Monitoring and
Impact Analysis

Application Deep
Dive and Transaction
Tracing

DevOps
Collaboration

 Improve service levels for mobile users

 Understand impact of mobile devices on end user performance

© Copyright 5/19/2019 BMC Software, Inc 14

 Application Deep Dive and Transaction Tracing
Diagnose slow end user transactions and investigate the APP OPS
backend
Application
Performance AppVis Continuously analyze
Management real/synthetic end
details user transactions
Synthetic
Transaction
Monitoring Drill down to App Tier deep dive Tie slow “end user”
transactions to
Real User
Monitoring and problematic
Impact Analysis
application elements
Application Deep
Dive and Transaction
Proactively collect
Tracing
deep app diagnostics
DevOps Efficiently escalate
Collaboration
problems to App
Support for deep
code analysis and
repair

Patented Technology
© Copyright 5/19/2019 BMC Software, Inc 15
 DevOps Collaboration for problem management
APP OPS
Rapid and efficient problem resolution
Application
Performance
Management
Application Production
Synthetic
Transaction
Development Operations
Monitoring Prioritize key applications
Real User
Monitoring and
Agree to service-levels
Impact Analysis

Share critical info for rapid

Application Deep
Dive and Transaction repairs
Tracing

DevOps
Collaboration

Business Process

Application
Operations- Automated,
ready apps Infrastructure policy-based
infrastructure

© Copyright 5/19/2019 BMC Software, Inc 16

DevOps Collaboration
APP OPS
Track application health before and after changes
Application
Performance
Management

Synthetic
Transaction
Monitoring

Real User
Monitoring and
Impact Analysis

Application Deep
Dive and Transaction
Tracing

DevOps
Collaboration

Immediate visibility on impact of changes

© Copyright 5/19/2019 BMC Software, Inc
React quickly to performance degradations 17
Application Performance Management from BMC Software
APP OPS
Early, fast and efficient problem detection and isolation

1 End user traffic & 2 Dynamic baselines 3 Proactive Incident 4 Problem Isolation
performance data Detection
Before/after
Errors higher than normal!

Speed problem at 2PM! A/B comparison

Who/what?

Traffic volume too low!

6 Pinpoint root cause to user request

5 Session transcripts Joe Sam Mary Bill

and drilldown

Watchpoints

“Search” page

© Copyright 5/19/2019 BMC Software, Inc 18

With BMC, you can proactively detect and APP OPS
isolate end user performance problems…

New York Data Center London Data Center

Book Inventory
Book Inventory Database
Application Cluster
SAP Financials SAP
Application Database

Web Users & Book Store Order Fulfillment

Off-Premise Cloud
Transactions Application Application

Firewall

Credit Card
External Service

© Copyright 5/19/2019 BMC Software, Inc 19

Application Performance Management from BMC Software
APP OPS
End-to-end application visibility for enterprise, SaaS & cloud

& Workflows
Incident creation &
update to Helpdesk

BSM Integrations
Proactive Operations Console Dynamic capacity
adjustments

Address app
configuration issues

Proactive Application
From Performance
the data-center Management
perspective
CDN DB Tier
App Tier
End to End Web Tier

End User Experience Mgmt Deep Dive & Trans Tracing

(Synthetic, Real) (Events, Transactional & Code Level Data)

© Copyright 5/19/2019 BMC Software, Inc 20

Application Performance Management from BMC Software
APP OPS
The BMC Advantage

Global Visibility into Application Performance

- Understand the impact of application performance on
users and the business
Automated End-User Forensic Analysis
- Proactively detect, prioritize and isolate problems
based on service levels and impacted users
Real-Time Change Analysis
- Prevent end-user performance issues resulting from
changes
DevOps Collaboration
- Share critical information between Dev and Ops for
rapid, automated repairs
Broadest Coverage for Enterprise, SaaS, and Cloud
- Manage applications from the end-user to
middleware, mainframe, SaaS and cloud; across
vendors
Rapid Time To Value
- See results within hours and add incremental value
over time

© Copyright 5/19/2019 BMC Software, Inc 21

Application Performance Management from BMC SoftwareIT OPS
Required capabilities and desired benefits

Application Exceed service levels and avoid application failures

Performance
Management
Exceed business expectations and
Application and increase customer loyalty
Transaction
Monitoring Ensure reliable, high performing
applications
Behavior Learning Increase customer satisfaction
and Diagnostics
Remove barriers to virtualization and
cloud
Root Cause and
Business Impact Drive down costs and restore services
faster
Proactive
Automation and
Achieve rapid return on investment
Repair

© Copyright 5/19/2019 BMC Software, Inc 22

 Application and Transaction Monitoring
IT OPS
Visibility from end users to the data center
Application
Performance
Management

Application and
Transaction
Monitoring

Behavior Learning
and Diagnostics
Real User Performance
Experience KPIs
Root Cause and
Business Impact

Proactive
Automation and
Application elements
Repair CMDB/CMS
BMC ProactiveNet
Performance Management Discovery &
Dependency

Business KPI Applications Real Users Transactions Diagnostics

© Copyright 5/19/2019 BMC Software, Inc 23

 Behavior Learning and Diagnostics
IT OPS
Deliver early warnings and avoid problem recreation
Application Predictive Warning
Performance ! ! Lead Time
Management
5s Static Threshold
Application and
Transaction Response Time
Monitoring
4s

3s Diagnose problematic end

Behavior Learning user transactions
and Diagnostics
2s

Root Cause and 1s 11

7 am 9 am
Business Impact am

Proactive
Automation and
Repair

BMC ProactiveNet
Performance Management

Business KPI Applications Real Users Transactions Diagnostics

© Copyright 5/19/2019 BMC Software, Inc 24

 Root Cause and Business Impact
IT OPS
Early, fast, automated root cause and impact analysis
Application Fix problems faster Extend service views into
Performance
Management physical, virtual & cloud
Assess business impact of
Application and
application & configuration Prioritize service & app issues
Transaction
Monitoring
changes
Detailed
Behavior Learning Service
and Diagnostics
Models

Root Cause and

Business Impact

Proactive Simple
Automation and
Repair
Service
Models

Real-Time “Proactive Root Cause”

Patented Technology Real-Time “Predictive Service Impact”

CMDB/CMS
Event Mgmt ,BMC BMC ProactiveNet
Service Impact Mgmt Performance Management Discovery &
(now part of BPPM)
Dependency
ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries

© Copyright 5/19/2019 BMC Software, Inc 25

Application Performance Management from BMC Software
IT OPS
Early, fast and efficient problem detection to resolution

1 End user traffic & 2 Behavior Learning 3 Proactive Incident Detection 5 Problem Isolation
performance data

Slow response time

Errors higher than normal

Transaction volume too low

Too many concurrent users –

insufficient capacity

4 Deep Diagnostic Collection 6 Incident Prioritization

1 App Performance
Business Apps SaaS
(ERP, CRM, email, …)
Application Infra PaaS
(App, DB, MW)
System Infra IaaS
(OS, Storage, Network)
© Copyright 5/19/2019 BMC Software, Inc 26
With BMC, you can proactively detect and IT OPS
isolate performance problems…

New York Data Center London Data Center

Book Inventory
Book Inventory Database
Application Cluster
SAP Financials SAP
Application Database

Web Users & Book Store Order Fulfillment

Off-Premise Cloud
Transactions Application Application

Firewall

Credit Card
External Service

© Copyright 5/19/2019 BMC Software, Inc 27

Managing app performance in enterprise, SaaS, and IT OPS
cloud environments

BEHAVIORAL
SINGLE PANE

LEARNING

& RCA
of GLASS

CORRELATION
Consistent operational Focus on what matters Automatically correlate
understanding of IT and & reduce noise with diverse data, events &
application health adaptive behavioral change info to produce
monitoring system accurate root cause

Incident creation

Integrations & Workflows

BMC ProactiveNet & update to
Performance Management Helpdesk
Predictive Service Impact
Proactive Root Cause Dynamic capacity
Statistical Correlation adjustments
Performance Predictive Alerts
Management Behavior Learning Address app
Database configuration
issues
PERFORMANCE DATA AND EVENTS

Business
End Users Apps Infra Diagnostics
KPI
INFRASTRUCTURE
PHYSICAL | VIRTUAL | PRIVATE CLOUD | PUBLIC CLOUD

© Copyright 5/19/2019 BMC Software, Inc 28

Application Performance Management from BMC Software
IT OPS
The BMC Advantage

Business-Aware Performance Management

- Prevent business-impacting performance problems
Real-Time Behavior Learning with Proactive
Root Cause
- Proactively find and fix problems to avoid outages
Global Visibility into Application Performance
- Understand the impact of application performance
on users and the business
End-to-End Application Performance
Monitoring
- Detect user problems earlier and link to 24x7
diagnostics
Broadest Coverage for Enterprise, SaaS, and
Cloud
- Manage applications from the end-user to
middleware, mainframe, SaaS and cloud; across
vendors

© Copyright 5/19/2019 BMC Software, Inc 29

Application Performance Management from BMC Software
Proof Points

Exceed service levels Improve customer satisfaction

Validate Load-balance customers

by performance – not
commitments to usage – correlate infra to
business SLAs EU performance

Exceed service levels / reduced cost Improve availability & performance

Detected and resolved Reduced problem
potential SLA breach prior to
user impact; $2M savings per
detection and
year without “SWAT” teams MTTR > 80%

© Copyright 5/19/2019 BMC Software, Inc 30

 Learn more at www.bmc.com

© Copyright 5/19/2019 BMC Software, Inc 31

 Learn more at www.bmc.com

© Copyright 5/19/2019 BMC Software, Inc 36