District and School LIS Coordinators’

Meeting

1
 Attendance

District Target District Target

Participants Participants
Burdeos 5 Pagbilao 1 5
General Nakar 1 4 Pagbilao 2 6
General Nakar 2 6 Panukulan 7
Infanta 7 Patnanungan 6
Jomalig 5 Polillo 8
Lucban 5 Real 6
Mauban North 5 Sampaloc 5
Mauban South 7 Tayabas 1
 Attendance

District Target District Target

Participants Participants
Candelaria East 6 Sariaya East 6
Candelaria 5 Sariaya West 6
West
Dolores 5 Tiaong 1 6
Lucena 1 Tiaong 2 7
San Antonio 6
 Attendance

District Target District Target

Participants Participants
Agdangan 5 Mulanay 2 6
Buenavista 8 Padre Burgos 7
Catanauan 1 7 Pitogo 7
Catanauan 2 8 San Francisco 1 9
Gen. Luna 5 San Francisco 10
2
Macalelon 5 Unisan 6
Mulanay 1 7
 Attendance

District Target District Target

Participants Participants
Alabat 5 Gumaca East 7
Atimonan 1 6 Gumaca West 6
Atimonan 2 5 Lopez East 8
Calauag East 6 Lopez West 12
Calauag West 12 Perez 4
Guinayangan North 6 Plaridel 4
Guinayangan South 5 Quezon 7
Tagkawayan 1 8 Tagkawayan 2 9
 Meeting Objectives

• Orient the school regarding the LIS and EBEIS

for SY 2018 – 2019 BOSY Guidelines
• Discuss and reiterate other DepEd Orders and
Memorandum relevant to LIS
• Disseminate the LIS-related processes of
Planning & Research Section
• Gather and Consolidate LIS Issues and
concerns for endorsement to higher offices
 Data Collection Process
Programming of data gathering
Inventory of data elements
forms

Issuance of policy and guidelines

Data requirements of different
DepEd offices

Provision of Technical Assistance

Conceptualization of data and Monitoring of the
gathering forms and Updating of implementation and status of
data dictionary submission

Reporting of data
Components of the Data Collection Framework

What data do we need to collect?

Why do we need to collect the data?

Who is responsible for collecting the data ?

When and how do we collect the data ?
EBEIS and LIS Elements
 Information Systems
EBEIS (Enhanced Basic Education
Information System)
a web-based system designed to enhance
information management at all levels of
the education system (school, division,
region and national levels)
LIS (Learner Information System
a web based system for maintaining the
registry of learners and enabled the
establishment of a centralized “Learner
Registry” where basic learner information
is captured, stored and accessed through a
secured facility to enhance tracking and
decision-making on learners at various
levels of DepEd management.
 EBEIS and LIS
Participating offices/Process Owners
EBEIS (Enhanced Basic Education Information
LIS (Learner Information System
System)
• Planning Service
• School Health Division • Planning Service
• Educational Facilities Division • Bureau Learning Delivery
• Disaster Risk Reduction Management Office • Bureau of Curriculum Division
• Budget Division • School Effectiveness Division
• School Effectiveness Division
• Information Communication Technology
Service
• Youth Formation Division
 EBEIS Data
Planning Service
Available Data Information Remarks/description

SCHOOL INFORMATION Masterlist of school including, address, school head, contact info etc.

TEACHER ASSIGNMENTS (Nationally-funded teachers working

in the school)
TEACHING PERSONNEL DATA (Nationally-funded)
NUMBER OF TEACHERS BY GRADE LEVEL (Nationally-funded
teachers actually working in the school)
School level data on the number of teachers by teaching assignment
Nationally-funded personnel - teaching, teaching-related personnel
having plantilla positions, including those with provisional
appointments.
School level data on the number of teachers by grade level

NUMBER OF TEACHERS BY TEACHING ASSIGNMENT IN GRADES School level data on the number of teachers in grade 5 and 6 and by
5 AND 6
PERSONNEL DATA (Locally-funded and DepEd Subsidized
Teachers Working in the School)
TEACHING RELATED AND NON-TEACHING PERSONNEL DATA
(Nationally-funded)
PERFORMANCE INDICATORS
subject assignment
School level data on the Locally-funded teachers working in the school
- teachers not having plantilla positions and whose compensation is
chargeable against the local budget
Nationally-funded personnel - teaching, teaching-related and non-
teaching personnel having plantilla positions, including those with
provisional appointments.
GER/NER, Dropout, CSR, Retention,
 EBEIS Data
School Health Division
Available Data Information Remarks/description
School level data on the rource of feeding program, agricultural and fisheries and
FEEDING PROGRAM
the funding type
FOOD HANDLING School level data on the canteen information

School level data on the number of learners who were vaccinated , underwent
HEALTH AND NUTRITION
vision screening, by nutritional status, and who were dewormed

MENSTRUAL HYGIENE School level data on the availability of menstrual sanitary products

OPERATION AND
School level data on the frequency of maintenance of sanitation facilities and
MAINTENANCE OF SANITATION
FACILITIES sources of fund

SOLID WASTE MANAGEMENT Compliance of school to the ecological waste management

 EBEIS Data
Educational Facilities Division
Available Data
Remarks/description
Information
AVAILABILITY OF School level data on the type of electrical connection, average monthly bill and
ELECTRICAL SUPPLY funding source
AVAILABILITY OF WATER
School level data on the type of water supply, fund source etc
SUPPLY, SY 2016-2017
NUMBER OF EXISTING School level data on the functional and non-functional wash facilities for
WASH FACILITIES, individuals and groups
National Schools Building
Existing school building and structures
Inventory (NSBI)
National Schools Building
Existing rooms per building
Inventory (NSBI)
National Schools Building
Existing Number of Water and Sanitation Facilities
Inventory (NSBI)
National Schools Building
Existing Number of Usable Furnitures
Inventory (NSBI)
National Schools Building
Other school facilities
Inventory (NSBI)
 EBEIS Data
Disaster Risk Reduction Management Office

Available Data
Remarks/description
Information
DISASTERS/CALAMITIES Type of disaster/calamities encounterd by the school for each month of the year

INTEGRATION OF CLIMATE
School level data on the type of disaster activities conducted, presence of safety
CHANGE ADAPTATION (CCA) AND
equipments and contingency plans
DISASTER RISK REDUCTION AND
LEARNERS WHO RECEIVED
School level data on the number of learners by gender who received courses
COURSES/TRAINING ON
and training on drrm /cca
DRRM/CCA
LEARNING AREAS WITH DRRM- School level data on various learning areas with drrm related concepts being
RELATED CONCEPTS taugh across all grade levels
School level data on risk assessments being done on school buildings and
SAFE LEARNING FACILITIES
facilities
SCHOOL DISASTER RISK
REDUCTION AND MANAGEMENT School level data on the presence of DRRM focal persons and Team in charge
(SDRRM) TEAM
 EBEIS Data
Other Available Information
Process Owners Available Data Information Remarks/description
MOOE ALLOCATION, UTILIZATION AND School level data on the MOOE allocation. (Self
Budget Division LIQUIDATION FROM JANUARY 2016 TO declared info). Actual Allocation of MOOE is also
DECEMBER 2016 being provided by the Budget Division
Information
School level data on the type of internet
Communication DATA ON INTERNET CONNECTIVITY
connection
Office
Information
NUMBER OF FUNCTIONAL COMPUTERS IN School level data on the number of functional
Communication
THE SCHOOL BY FUNDING SOURCE computers by type and fund source
Office
School level data on the cost and duration
School Effectiveness TRAVEL DETAILS (ONE-WAY) FROM SCHOOL
travelling from school and various destinations,
Division and SCHOOl LOCATION
vice-versa and type of location of the school
School level data on the acquisition of site,
School Sites Titling SCHOOL SITE DATA
ownership, issues and size
 LIS DATA
ENROLLMENT DATA

MONOGRADE/MULTIGRADE CLASSES Enrollment by Program (ALIVE SSES)

BALIK-ARAL Gifted and Talented Learners

CCT/4Ps
Indigenous People Learner (IPSEO)
Learner in Alternative Delivery Modes
Learners with Special Educational Needs
(Graded and Non-graded)
Enrollment by Track and Specialization
(SHS)
Learners who took PEPT

Repeaters Learners from schools abroad

Age Profile Causes of dropouts

Number of Classes by Shift EOSY Statuses

 Information Requirements for
SY 2018-2019
DMIT 2018
Updating of the BOSY 2018-2019 basic education statistics of all public
and private elementary, junior high and senior high schools including
State Colleges and Universities offering basic education of the
following:
Learner Information System
Learner’s Profile

Enhanced Basic Education Information System

Government Elementary School Profile
Government Junior High School Profile
Government Senior High School Profile
Private School Profile & LUCs/SUCs Profile
DMIT 2018
For Beginning of School Year 2018-2019, the data collection shall commence with
the following guidelines:

1. Quick Count by grade level and sex shall be collected as of FIRST WEEK of the
Opening of Classes

Start of Classes June 04, 2018

Encoding shall starts on June 08, 2018 and will end on June 29,
2018

2. Enrolment figures for BOSY 2018-2019 shall be as JUNE 30, 2018

(cut-off date)

For other schools with different school calendar, the cut-off date is August 31,
2018
DMIT 2018
 Encoding of Enrollment in the LIS
July 01, 2018

 Encoding of Data Elements in the EBEIS

July 01, 2018

Date of Release:
Preliminary Enrollment - July 30, 2018
2nd Preliminary Enrollment – August 30, 2018
Final Enrollment – October 31, 2018
DMIT 2018
Enrollment Date of Release Purpose
Quick Count June 30, 2018 Determination of needs for
crucial resources for FY 2019
Post Planning Activities
Official Enrollment
• Preliminary Enrolment July 31, 2018 Determination of School MOOE
for SY 2019-2020
• 2nd Preliminary August 31, 2018 Determination of other crucial
Enrolment resources for Budget
Deliberation in the Congress for
FY 2019 Budget Proposal
• Final Enrolment October 31, 2018 Computation of Performance
Indicators
 Issuance of School ID
DMIT 2018
 The Quality Assurance Division shall endorse to the Policy, Planning and
Research Division of the Regional Office all the approved newly
established schools for generation of School ID in the BEIS.

 The Regional Director shall endorse the approved schools with legal basis
per school corresponding the created school ID generated by the PPRD to
the Central Office- Education Management Information System Division
(EMISD)- Planning Service for confirmation.

 The EMISD-PS shall confirm the school ID and inform the PPRD and PRS
through a memorandum copy furnished Budget Division-Finance Service
and Department of Budget and Management
 Issuance of School ID
DMIT 2018
 The Planning and Research Section-SGOD upon the receipt of the
confirmation of School ID, shall now orient the school/ or its
representative on the information system and provide username
and password.

 The creation of school ID in the System will be open up to October

31, 2018. All new schools approved after the closing of the BOSY
2018-2019 shall be created before the start of the next school year.
 School ID Approval Process
• Include in the application requirements
the school profile form
• Upon the approval of permit QAD copy
furnish the documents to PPRD
• Timeline: 1-3 working day
• PRS receives documents and issues
username and password (including short
orientation on the info system)
• PRS call the school head to get approved
permit, school id, account details and
orientation
• Timeline: 1-3 working day
• PPRD receives documents and generate
school ID based on the approved permit
and school profile form
• Endorse the generated school ID to CO for
confirmation
• Endorse approved school profile and
permit to Division Office
• Timeline: 1-3 working day
• CO (EMISD-PS) receives request and then
confirms the school ID
• Notifies PPRD and PRS through a
memorandum cc: Budget Division
and DBM
• Timeline: 1-3 working day
 Generation of School ID of Philippine
Schools Overseas
DMIT 2018
• The Bureau of Curriculum Development Division
shall endorse to the EMISD-Planning Service the
approved PSO for issuance School ID
• The EMISD-PS shall generate school ID and orient
the duly authorized representative of the PSO on
the functionality and objective of the information
system
• The PSO shall also be given username and
password for inclusion of all data/info
requirements for BOSY 2018-2019 and onwards
 Standardization of the numbering for
issuance of School ID
DMIT 2018
The standard first digit numbering for the issuance of
School ID is as follows:
School ID First Digit
Type
Assignment

Public-DepEd ES 1, 2
Public-DepEd SS including SHS 3
Private 4
Public-Integrated 5
SUCs/LUCs 6
Philippine Schools Overseas 7
Philippine BRAC Learning Centers 0
 Procedure for the approval of new programs and removal/changes
of programs for Senior High School (SHS)
School
Start
Determines new SHS
program/s to offer and/or
remove/change
Submits letter of request to
SDO, with the corresponding
proposal as contained in
DepEd Order No. 51, s. 2015
Complies with the findings and
recommendations of SDO and re-
submit to SDO upon completion
of the requirements
A
SDO RO
Receives and evaluates the school’s Receives and evaluates SDO’s
submitted letter of request submitted endorsement
A B
Approved?
Approved?
No
No
Yes
Yes
Submits endorsement to the RO
Makes the necessary
adjustment in the EBEIS
Complies with the findings and
recommendations of RO and re-
submit to RO upon completion of
the requirements
B End
 Senior High School Eligibility
All Grade 10 completers in the previous school year are eligible
to enter Grade 11. For Grade 11 learners who have different
situation, below are the scenario with its corresponding learner
status who will proceed to Grade 12:
Scenario Learner status

1. Completed both grade 11 first and second semester subjects Regular Grade 12

2. Completed grade 11 first semester subjects but with back Irregular Grade 12
subjects on second semester
3. Completed grade 11 first semester subjects and shifted Irregular Grade 12
track/strand/specialization on second semester
4. Completed both grade 11 first and second semester subjects
(considered regular grade 11 student) but shifted
track/strand/specialization on grade 12
a. Grade 11 (1st and 2nd Semester) Regular Grade 12
Change of strand within the same track
b. Grade 11 (1st and 2nd Semester) Irregular Grade 12
Change of track
5 No first semester during grade 11 Irregular Grade11

6 No second semester during grade 11 Irregular Grade11

 ROLES and RESPONSIBILITIES
Shall jointly provide technical
assistance and resources as
necessary to ensure compliance
SCHOOLS to the guidelines of the BOSY
DIVISION data collection in the LIS and
EBEIS. Particular attention
OFFICE should be given to schools with
(The SDS, thru the
SGOD-PRU and the ITO I) no/limited access to internet.
 ROLES and RESPONSIBILITIES
• Correction of Grade
Level
• Enrollment with Gap
DIVISION • Enrollment of Ineligible
OFFICER Learner
• Approval of New LRN
 ROLES and RESPONSIBILITIES
Shall monitor the
division’s provision of
technical assistance and
REGIONAL resources to schools for
OFFICE the BOSY collection of
(The RDs, thru the PPRD)
data.
 MATRIX OF ACCOUNTABILITY
[Document-Related]

Approval of the following:

• School Permit/Recognition
(for DepED and Private
REGIONAL Elem, JHS, SHS, SUCs/LUCs)
• Separation of Annex and
OFFICE – QAD Extension
• Merging of Schools
• Renaming of Schools

REGIONAL Creation and Issuance of New

School ID
OFFICE - PPRD
 MATRIX OF ACCOUNTABILITY
[Document-Related]

Change in Administrative
REGIONAL Level
OFFICE – PPRD • School Division
• School District
• Municipality
SCHOOLS • Legislative
DIVISION • Barangay

OFFICE – SGOD,
PRU
 MATRIX OF ACCOUNTABILITY
[Document-Related]

Approval of new
REGIONAL programs and
OFFICE – QAD removal/changes
(Both public and private)
of programs for
Senior HS.
CLMD- Curricular
matters (approval of new
curricular offerings)
 MATRIX OF ACCOUNTABILITY
[Document-Related]

Confirmation of School ID
CENTRAL
OFFICE – EMISD
Maintain (add, delete and
CENTRAL update) registry of special
program offerings for K to
OFFICE – BLD & 10 and program offerings
BCD and/or specialization for
Senior HS
 MATRIX OF ACCOUNTABILITY
[System-Related]

A. Maintain School Profile in the EBEIS

Creation of School Profile for
REGIONAL Newly Established School in
OFFICE - PPRD the EBEIS; including auto-
generation of School ID
Updating of School Profile
• School Address
• Contact Details
SCHOOL LEVEL • Class Organization (multi-
(School Head) grade, monograde or
combination)
• Date Established
 MATRIX OF ACCOUNTABILITY
[System-Related]
A. Maintain School Profile in the EBEIS
Updating of School Profile
DIVISION LEVEL
(SGOD-Policy Research Unit,
Planning Officer III)
“Change of COC in public schools
from non-integrated to integrated
will automatically be assigned a new
school ID”
• Curricular Offering Classification
(COC)
• Reopening and Closing of a
school
• Updating of Integrated Schools
• Renaming of Schools
• Schools Classification
• Assignment of School Head,
updating of Plantilla Position –
including assignment of user
account and role
 MATRIX OF ACCOUNTABILITY
[System-Related]

A. Maintain School Profile in the EBEIS

Updating of School Profile

• Change of
REGIONAL
Administrative
LEVEL Level
(Regional Office – PPRD,
Planning Officer III) • School Sub-
(Schools Division Office –
Classification and
SGOD – PRU) School Type
 MATRIX OF ACCOUNTABILITY
[System-Related]

B. Maintain Learners Profile in the LIS

CLASS • Creation of Learner

Record with system
ADVISER/ generated Learner
REGISTRAR/ Reference Number (LRN)
• Updating enrolment data
SCHOOL of learners
• Updating of learner
PRINCIPAL/ status
CLC Facilitators
 MATRIX OF ACCOUNTABILITY
[System-Related]

B. Maintain Learners Profile in the LIS

• Defining and
SCHOOL maintaining classes
SYSTEM for given school year
ADMIN/ and class adviser’s
data in the LIS
SCHOOL HEAD
 MATRIX OF ACCOUNTABILITY
[System-Related]

C. Support for Implementing LIS and EBEIS

SEPS for • User Account

Research/ Management
PLANNING System
OFFICER III/ Administrator
IT Officer
 MATRIX OF ACCOUNTABILITY
[System-Related]

C. Support for Implementing LIS and EBEIS

CO - PS-Education Management
Information System Division
• Technical
(EMISD) Assistance
CO - ICTS-User Support Division
(USD)

RO – PPRD

DO – SGOD-PRU; IT OFFICER
 ROLES and RESPONSIBILITIES
Ensure prompt, complete and accurate
accomplishment of the Learner Information
System (LIS) and Enhanced Basic Education

SCHOOLS
Information System (EBEIS).

(all public and private

elementary and
secondary schools, Class advisers of public schools and designated
learning centers, SUCs school system administrators/ school registrar of
and LUCs offering private schools and SUCs offering elementary and
elementary and secondary education – Ensure that all learners’
secondary) profile will be updated.

School Heads (SHs) – Ensure the accuracy and

completeness of the school’s BOSY data.
 ROLES and RESPONSIBILITIES
• Correction of
Learner Profile

SCHOOL HEAD
REPRESENTATIV
E
Data Gathering Forms

Updated data gathering forms designed for

electronic processing using the EBEIS will be
distributed and implemented to maintain the
availability of a database for education statistics,
sector performance indicators and profile of
public and private schools, learning centers and
other education service providers.
All schools must update their school information
in the EBEIS, particularly all Curricular Offering
Classification (COC) and other data sets that
have implication on the enrolment of learners in
the LIS and on the approval of the Schools
Division.
New Data Elements/Requirements
The additional data requirements/ data elements
for BOSY 2018-2019 in the data gathering forms has
been consulted and deliberated with the different
concerned offices in the Department in order to
come up with a holistic and comprehensive data
gathering tool which is vital in the collection of data
from the schools and field offices to efficiently
render delivery of data/information to various
stakeholders, and for policy formulations.
For Public Integrated Schools, they shall accomplish
only the data elements in the GESP, GJHSP and
GSHSP Forms that are applicable and relevant to
the school.

All schools must ensure to have a copy of the

accomplished forms submitted to the SDO –
Planning and Research Section for the validation of
all data elements. Further, schools may post the
accomplished forms to their respective bulletin
board.
Reminder: A teacher who is teaching more than one learning
area or grade level can be counted more than once.
 TIMELINES
The following timeline in the conduct of LIS and EBEIS activities shall be observed:
Activity Timeline
LIS
Encoding/Updating of LIS for BOSY 2018-2019
Quick Count Enrolment July 08, 2018 – June 30, 2018
Encoding/Updating of Learners July 1, 2018 – October 31, 2018
EBEIS
Encoding for BOSY 2018-2019
GESP, GJHSP, GSHSP, PSP, SUCs/LUCs July 01- October 31, 2018
Profile

Report Generation
October 31, 2018 onwards
 Preparation - District Division Validation
School Validation
August 6 - 31 September 3-14 September 17-28
1st District
2nd District
3rd District
4th District
Overtime Services and Payments

All personnel involved in the LIS and EBEIS in all public

schools, district, division, and regional offices, all are
allowed to render overtime (OT) services with pay during
weekdays, weekends, and holidays when necessary to
meet the target schedules.

At the school level, these OT services can be converted to

service credits as provided in DO 58 s. 2008, DO 10 s.
2009, DO 58 s. 2008, DO 30 s. 2016.
 Clarifications and Queries
Further queries and issues may be communicated to:
For Policies and Procedures:
Education Management Information System- Planning Service
Landline: +63 2 638 2251
+63 2 635 3958
Telefax: +63 2 635 3986
E-mail: ps.emisd@deped.gov.ph
Address: 2nd Floor, Teodora Alonzo Building, DepEd Complex, Meralco Avenue, Pasig City
For Systems and Helpdesk:
User Support Division- ICTS
Landline: +63 2 636 4878
+63 2 633 2658
Mobile: +63 939 436 1390 (SMART)
+63 977 771 2285 (Globe)
E-mail: support.ebeis-lis@deped.gov.ph
icts.usd@deped.gov.ph
Address: Ground Floor, Bonifacio Building, DepEd Complex, Meralco Avenue, Pasig City
Facebook: www.facebook.com/groups/lis.helpdesk/
 Helpdesk Process
Escalation Procedures The following escalation levels MUST be observed at all
times:
1. School personnel, parents/guardians, and learners must first inform their
designated coordinator (usually the ICT coordinator or another school
personnel assigned by the school head), who is expected to resolve the issue
on their end.
2. If the school ICT coordinator is unable to resolve the issue, they must
forward the case to the Schools Division Office (SDO) process owner
counterpart; the Division Information Technology Officer (ITO) may offer
technical assistance, including user access management.
a. The SDO counterpart is expected to resolve the issue on their end.
3. If the SDO counterpart is unable to resolve the issue, they must forward the
case to the Regional Office (RO) counterpart; the Regional ITO may offer
technical assistance, including user access management.
a. The RO counterpart is expected to resolve all issues forwarded to them.
 Helpdesk Process
4. In the event that the RO counterpart has unresolved issues, they
must consolidate said issues prior to forwarding to the Central Office
(CO).
a. The RO forwards all consolidated unresolved issues and
recommendations to the CO, where it is passed over to the Helpdesk.
5. The Helpdesk staff is expected to answer queries and/or resolve
issues on their end as soon as they receive it.
a. They will classify the issue as either technical or policy, and will
attempt to resolve the concern on their end.
b. Once the Helpdesk staff has resolved the issue and/or answered
the query, the Helpdesk staff concerned documents the issue and the
resolution in the Helpdesk Log Monitoring tool, and closes the case.

In an event where Helpdesk is unable to resolve the issue on their end,

they are required to escalate it to the concerned department for
further checking and resolution.
 Helpdesk Process
The Helpdesk staff forwards the issue to the
technical team if the issue is technical.

If the issue concerns a policy or a recommendation,

Helpdesk forwards it to the process owner.

Once either the technical team or the process owner

resolves the user’s issue and/or answers the query, it
notifies the resolution to the Helpdesk, who
documents the issue and the resolution in the
Helpdesk Log Monitoring tool, and closes the case.
Compliance to Escalation Procedures

• Learners, parents, guardians, school personnel, and SDOs

SHOULD NOT CONTACT THE CO DIRECTLY for concerns on
DepEd information systems, whether by email, through
phone, in social media, or in person.
• Emails, private messages, phone calls, and documents from
learners, parents/guardians, school personnel, and SDOs
directly to CO without RO endorsement will be returned to
the sender, and Helpdesk must ask the sender to comply
with standard escalation procedures.
• In the event, however, that a client personally approaches
the Helpdesk, Helpdesk may assist the client as they would
with regular users, but must refer them to their respective
division and region concerned.
 Service Timelines

• The following parties concerned are expected to

respond to and resolve queries and issues within the
timeframe below: The Helpdesk commits to respond
to and resolve the issue sent to them within three to
five business days after acknowledging receipt.
Depending on the complexity and/or severity of the
issue, the technical team may resolve the issue
forwarded to them in three to seven business days
after acknowledging receipt.
• The count of days shall start from documented
acknowledgment of the issue by the concerned office.
 Sample Scenario

• 1. The Regional Office forwards an email on 17

May 2018 requesting for reactivation of LRNs in
the LIS. a. Note that this particular transaction
will include simple reactivation, assuming that
there would be no conflicts with other learner
records, and that the LIS is operational. b. Note
that this has already been escalated to and
endorsed by the Regional Office. c. If the query
came from learners, parents/guardians, school
personnel, and SDOs, Helpdesk returns the email
with no action done, and informs the sender to
comply with standard escalation procedures.
2. Helpdesk must acknowledge receipt of email on or before
23 May 2018 (five business days from time of receipt).
3. As this must be forwarded to the technical team, Helpdesk
must endorse the issue to the same by 23 May 2018.
4. The technical team must inform Helpdesk of the timeframe
(for example, five to six business days after endorsement of
issue by Helpdesk) and, under normal circumstances,
complete the transaction by committed timeframe.
5. Once resolved, the technical team must forward the results
to Helpdesk, who is expected to communicate results to the
end user,
Other Concern: Request Forms from Central Office

Email: Letter, Excel Request Forms (RFs) and

Supporting Documents
Subject: <Type of Request> <School> <District>
Multiple LRN A Elementary School A District
Thru: sdo.quezon.planning@gmail.com

Hardcopy: Letter, Request Forms (RF) and Supporting

Documents
Via Records Section
MARIETTA C. ATIENZA
Chief, Education Management Information
System
DepED Central Office
THANK YOU!

78